Company Description Premium Lifestyle & Fashion India Private Limited (PLFIPL) is renowned for bringing a carefully curated collection of international brands to Indian consumers, including Max, Calvin Klein, Ray-Ban, Dyson, and more. With a commitment to providing the best possible shopping experience, PLFIPL operates 150 stores across the country. The company is dedicated to redefining luxury for Indian consumers and aims to expand to 250 stores, making premium experiences accessible to a wider audience. Our team of experienced and passionate professionals is focused on providing customers with exceptional service. Role Description This is a full-time, on-site role for a Store Manager located in the Greater Chennai Area. The Store Manager will be responsible for overseeing daily store operations, ensuring customer satisfaction, managing staff, implementing retail loss prevention strategies, and maintaining store standards. Additional responsibilities include handling customer service inquiries, communicating effectively with team members, and developing strategies to improve store performance. Qualifications \n Skills in Customer Satisfaction and Customer Service Strong Communication skills Experience in Store Management Knowledge of Retail Loss Prevention strategies Ability to lead and motivate a team Excellent problem-solving and decision-making skills Previous experience in retail management is preferred Bachelor's degree in Business Administration, Retail Management, or a related field is preferred
Brand: Jockey Department: Retail Operations Location: VR Mall, Chennai Reports To: Area Retail Manager / Regional Manager Experience: 2-5 years in Apparel Background. Job Summary: The Store Manager is responsible for the overall performance, profitability, and smooth operations of the Jockey store. This role requires leadership in driving sales, delivering exceptional customer service, maintaining visual merchandising standards, managing inventory, and leading the store team to achieve business goals while upholding the brand’s values and image. Key Responsibilities: 1. Sales & Customer Service Drive sales and achieve store targets through effective team performance. Deliver excellent customer service and ensure customer satisfaction. Analyze sales trends and take proactive measures to improve store performance. Handle customer queries, complaints, and feedback professionally. 2. Team Leadership & Management Lead, motivate, and develop the store team to achieve business goals. Conduct regular team meetings, trainings, and performance evaluations. Create a positive, performance-driven work environment aligned with Jockey’s culture. Schedule staff shifts and ensure adequate coverage during operating hours. 3. Store Operations Oversee daily store operations to ensure efficiency and compliance with company standards. Maintain cleanliness, hygiene, and safety standards inside the store. Manage cash handling, billing accuracy, and daily sales reconciliation. Ensure adherence to company policies and procedures. 4. Visual Merchandising & Brand Standards Ensure store displays and visual merchandising are executed as per brand guidelines. Keep the store layout appealing and updated according to seasonal trends and promotions. Coordinate with the VM team for new product launches and promotional setups. 5. Inventory & Stock Management Monitor stock levels and coordinate replenishments to avoid shortages or overstocking. Conduct regular stock audits to ensure accuracy and prevent shrinkage. Manage inward and outward stock movements as per company protocols. Qualifications & Skills: Bachelor’s degree or equivalent qualification preferred. 2–5 years of experience in retail management, preferably in fashion/apparel brands. Strong leadership, communication, and interpersonal skills. Proven track record of achieving sales targets and managing store operations. Excellent customer service and problem-solving abilities. Proficiency in MS Office and retail POS systems. Flexible to work weekends, holidays, and rotational shifts. Key Performance Indicators (KPIs): Achievement of monthly and quarterly sales targets. Customer satisfaction and retention. Stock accuracy and shrinkage control. Visual merchandising compliance. Team performance and attendance. Store audit and operational compliance scores. Work Environment: Retail store environment with extended standing periods. Requires flexibility with working hours and public holidays. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Language: English (Preferred) Work Location: In person