Store Manager

Job Title: Store Manager Retail (Gems & Jewellery)

Company: Orient Jewellers

Location:

About the Role:

Store Manager

sales management

Key Responsibilities:

Sales & Performance Management

• Drive the store towards achieving

  monthly/quarterly/yearly sales targets

  and

  turnover goals

  .
• Analyze and manage

  Target vs Achievement

  reports to optimize performance.
• Strategically increase

  ticket size

  and

  units per transaction (UPT)

  .
• Monitor and improve

  non-conversion rates

  by implementing proactive customer engagement strategies.

Customer Relationship & Retention

• Build long-term relationships with clients to foster loyalty and repeat business.
• Ensure a personalized and seamless customer experience.
• Lead customer retention initiatives through loyalty programs, after-sales service, and customer delight strategies.

Data Management & Business Analysis

• Leverage data analytics to identify trends, performance gaps, and growth opportunities.
• Prepare actionable reports on sales, customer feedback, team performance, and market dynamics.
• Implement and manage the

  Business Building Block Model

  for structured growth planning.

Team Leadership & Development

• Recruit, mentor, and manage a team of Sales Executives and Customer Service Associates.
• Foster a high-performance culture through training, motivation, and regular performance reviews.
• Promote team synergy and align team goals with business objectives.

Business Growth & Profitability

• Plan and implement business strategies to boost store profitability.
• Ensure efficient stock management, inventory control, and visual merchandising.
• Align store operations with organizational goals and brand standards.

Local Marketing & Brand Visibility

• Plan and execute

  Below-the-Line (BTL) marketing activities

  like in-store events, tie-ups, community engagement, etc.
• Increase footfall through local outreach initiatives and strategic promotions.
• Collaborate with marketing teams to roll out seasonal campaigns and promotional offers.

Candidate Requirements:

• Minimum

  4 years

  of experience in

  retail sales

  , preferably in

  jewellery, lifestyle, or luxury retail sectors

• Strong

  sales acumen

  with a proven track record of achieving and exceeding targets
• Excellent

  leadership, communication, and interpersonal skills

• Strong grip on

  data analysis

  ,

  sales metrics

  , and

  CRM tools

• Ability to take ownership of

  store performance

  and team success
• Proficiency in

  local language (Bengali)

  along with

  Hindi & English

• Willing to travel or relocate

  within West Bengal, especially to North Bengal locations

Preferred Qualification:

• MBA or Postgraduate

  in Marketing, Retail Management, or Business Administration

• Graduates

  with exceptional retail and sales experience may also apply

Interested person please drop your resume on hr@orientjewellers.co.in or whats app 8373099937