Store Manager

Roles & Responsibilities of Store Manager1. Store Operations Management

• Oversee day-to-day store operations to ensure smooth functioning.
• Maintain store cleanliness, organization, and compliance with operational standards.
• Ensure timely opening and closing of the store.

2. Inventory & Stock Control

• Monitor and maintain optimal stock levels to prevent shortages or overstocking.
• Ensure accurate stock records through regular stock audits and cycle counts.
• Implement FIFO/FEFO and proper storage practices.
• Oversee receiving, billing, and documentation of all materials.

3. Sales & Customer Service (for retail stores)

• Drive sales targets and implement strategies to improve store performance.
• Ensure high-quality customer service and handle escalated customer issues.
• Monitor product display, merchandising, and promotional activities.

4. Staff Supervision & Development

• Recruit, train, and supervise store staff.
• Prepare duty rosters and ensure adequate staffing.
• Conduct performance evaluations and provide ongoing coaching.
• Maintain discipline, teamwork, and a positive work environment.

5. Vendor & Supply Chain Coordination

• Coordinate with suppliers for timely delivery and quality of goods.
• Resolve issues related to shortages, damages, or incorrect shipments.
• Work closely with the purchasing and logistics teams.

6. Financial & Cash Management

• Monitor daily sales transactions and ensure proper cash handling.
• Prepare and verify store accounts, cash deposits, and expense reports.
• Minimize shrinkage, wastage, and pilferage.

7. Compliance & Safety

• Ensure compliance with company policies, legal norms, and audit requirements.
• Maintain safety, fire protection, and security protocols.
• Ensure storage practices meet quality, hygiene, and safety standards.

8. Reporting & Documentation

• Prepare daily/weekly/monthly reports on sales, stock, staff performance, and store issues.
• Highlight discrepancies, shortages, or operational challenges to management.
• Maintain accurate documentation for audits and internal reviews.

9. Customer Relations & Store Image

• Enhance overall store experience through improved ambience, service, and professionalism.
• Handle customer complaints and feedback to increase customer satisfaction.
• Ensure brand standards are maintained at all times.

10. Strategic Planning & Improvement

• Identify opportunities for cost reduction and process improvement.
• Implement store strategies to boost productivity and profitability.
• Participate in management meetings and contribute to strategic decisions.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person