Stewards & Captains-Speciality Restaurants Ltd - Mainland China Group

Position:

Key Responsibilities:

• Greet and seat guests in a courteous manner.
  
• Present menu and assist guests in making food & beverage choices.
  
• Take and relay accurate food & beverage orders to the kitchen/bar.
  
• Serve food & beverages promptly and professionally.
  
• Ensure tables are properly set and maintained throughout service.
  
• Clear tables and reset for the next guest efficiently.
  
• Maintain hygiene and cleanliness standards of the restaurant.
  
• Follow company grooming and service standards at all times.
  
• Support Captains and Managers in smooth restaurant operations.
  

Requirements:

• 10th/12th Pass or Hotel Management Diploma (preferred).
  
• 0–2 years of experience in F&B Service (freshers may apply).
  
• Good communication skills (English & local language).
  
• Customer-oriented, positive attitude, and team player.
  
• Willingness to work in shifts, weekends, and holidays.
  

Position:

Key Responsibilities:

• Supervise and coordinate activities of Stewards in designated sections.
  
• Ensure guest satisfaction by maintaining high service standards.
  
• Take guest orders, upsell menu items, and ensure accurate billing.
  
• Allocate tables and manage table turnovers efficiently.
  
• Coordinate between kitchen, bar, and service staff for smooth operations.
  
• Handle guest complaints tactfully and escalate when necessary.
  
• Train, guide, and motivate team members to deliver exceptional service.
  
• Maintain stock of cutlery, crockery, and service equipment.
  
• Ensure adherence to company SOPs, hygiene, and grooming standards.
  
• Assist in daily reports, MIS, and cashiering as required.
  

Requirements:

• Graduate / Diploma in Hotel Management or relevant field.
  
• 2–4 years of F&B Service experience, with at least 1 year as a Captain.
  
• Strong leadership and people-handling skills.
  
• Excellent communication and guest interaction skills.
  
• Ability to multitask and work in a fast-paced environment.
  
• Knowledge of POS systems and billing procedures preferred.