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Sr. Quality Evaluator

Sr. Quality Evaluator

Concentrix

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform:

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Skills Required

evaluator technology engagement coaching documentation calibration design drive metrics efficiency support checks report security communication training powerpoint excel word management flexibility analyze data effectiveness surveys recruitment processing recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Sr. Quality Evaluator Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key responsibilities: Monitor customer contacts to identify areas of improvement Conduct real-time coaching sessions and maintain proper documentation Present quality insights during client and internal calls, including calibration sessions Collaborate closely with Operations and Quality teams to design and implement action plans Drive key performance metrics such as NPS, CSAT, Quality, and Repeat Rate to enhance process efficiency and customer satisfaction Support administrative tasks including dip checks and quality sessions for both production and new hire teams Contribute to process improvement initiatives and foster a culture of innovation Stay updated with company policies and promptly report any observed security incidents Maintain confidentiality of company and customer information, ensuring it is not disclosed to unauthorized individuals Desired Skills: Strong communication and feedback delivery skills Proficiency in soft skills training, especially in customer interaction and phone etiquette High levels of maturity and professionalism Ability to perform under pressure and adapt to unstructured environments Solution-oriented mindset with strong analytical abilities Proficiency in MS Office tools (PowerPoint, Excel, Word) Effective people management and interpersonal skills Willingness to work in a 24x7 rotational shift environment with no fixed weekly offs Flexibility to work across both voice and non-voice processes Capability to analyze data and trends from effectiveness surveys Qualification: Graduation Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: India Bangalore - Divyashree Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1594874 Show more Show less

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Concentrix

www.concentrix.com

Business Process Outsourcing

Irving

250,000+ Employees

349 Jobs

Key People

Chris Caldwell

President and CEO
Kathy F. Hargrove

Chief Financial Officer
Rita S. Ronnfeldt

Chief Human Resources Officer

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