Sr Project Manager - ServiceNow

Scope

• The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions.
• The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.
• The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations.
• The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.
  

Technical Environment

• ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub
• Scripting & Development: JavaScript, Glide scripting, UI customization, Flow Designer, Workflow
• Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server
• Operations & Automation: Discovery, Service Mapping, Event Management, Orchestration
• Platform Enhancements: Service Portal, Workspace, UI Builder, Virtual Agent
• DevOps/Agile: CI/CD pipelines, ATF, Agile delivery, Git, Jenkins
• Cloud & Security: AWS/Azure/GCP integrations, security best practices, compliance
  

What You’ll Do

• Design & Architect
• Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions.
• Translate business and ITIL requirements into robust ServiceNow designs.
• Establish coding standards, reusability patterns, and best practices.
  

• Develop & Deliver
• Configure workflows, catalog items, client/server scripts, UI policies, and business rules.
• Build and support complex integrations with enterprise systems.
• Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration.
• Guide & Govern
• Provide technical leadership to developers and consultants.
• Review solutions for scalability, maintainability, and performance optimization.
• Lead technical workshops and design sessions with stakeholders.
• Operate & Optimize
• Ensure platform stability during upgrades and releases.
• Implement monitoring, performance tuning, and operational best practices.
• Contribute to governance, compliance, and platform roadmaps.
  

What We Are Looking For

• Bachelor’s degree in computer science, IT, or related field.
• 13–16 years of IT experience, with 8–10 years in ServiceNow implementation and development.
• Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus.
• Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub.
• Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth).
• Experience in CMDB and Discovery (data model, reconciliation, service mapping).
• Experience in ITOM (Event Management, Discovery, Service Mapping).
• Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions.
• Hands-on experience with Service Portal, Workspace, and UI Builder.
• Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices.
• Strong communication, stakeholder management, and leadership skills.
• ServiceNow certifications - CSA, CIS–ITSM and any other CIS certification strongly preferred.
  

Our Values