Sr. Program & Ops Manager – Product Acceleration Team (PAT)

About Us

At Okta, we're on a mission to make sure everyone can safely and seamlessly use any technology they need, anytime, anywhere. Imagine building a world where logging into your favorite apps or connecting to company tools is as easy and secure as flipping a switch. That's what we do! We help businesses keep their teams and customers safe with innovative identity solutions that simplify and secure every digital experience.

Job Purpose

As a Program & Ops Manager on Okta's Product Acceleration Team (PAT), you will play a strategic role in bringing new products to market faster and more effectively. You will own and drive high-impact, cross-functional programs such as Product Betas, Early Access Programs (EAPs), and New Product Launches. Your focus will be on orchestrating key initiatives across the product development lifecycle—ensuring stakeholder alignment, mitigating risks, and accelerating time-to-market. This role requires strong program leadership, clear communication, and the ability to influence and collaborate across a wide range of teams including Product Management, Engineering, Sales, Marketing, Customer Success, and Support.

Location: Bengaluru, Karnataka, India

Work Mode: Hybrid (2-3 days Onsite per week)

Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."

Key Responsibilities

End-to-End Program Ownership

• Lead the planning, execution, and delivery of complex, cross-functional programs that support the PAT's mission to accelerate product readiness and GTM success.
• Partner with Cross- functional teams to shape program scope, timelines, and success metrics.
• Establish clear program structures, track progress, and ensure accountability across teams.

Early Access Program & Beta Management

• Drive the full lifecycle of Early Access Programs, from defining entry criteria and participant selection to feedback collection and exit planning.
• Ensure that programs deliver meaningful customer insights and inform product readiness decisions.
• Partner closely with Support and Customer Success to enable successful beta customer experiences.

Cross-Functional Coordination & GTM Readiness

• Serve as a central point of coordination for cross-functional GTM planning and execution.
• Align stakeholders on milestones, resource needs, and launch dependencies.
• Maintain clear and consistent communication across functions and regions to ensure readiness and alignment.

Strategic Communication & Reporting

• Develop concise, executive-level updates that communicate program progress, outcomes, and strategic implications.
• Consolidate input across stakeholders into coherent narratives for leadership reviews.
• Represent PAT in key planning forums and leadership syncs.

Regional Enablement & Customer Alignment (EMEA/APJ)

• Adapt programs for regional teams by collaborating with local Product, Marketing, and Field teams.
• Shape customer-facing roadmap messaging and manage customer engagements (e.g., briefings, QBRs) aligned to program goals.
• Track customer feedback post-launch and ensure program learnings inform future rollouts.

Qualifications

• 7–10 years of experience in program management, preferably in a B2B SaaS or technology company.
• Proven ability to lead large, strategic programs with cross-functional stakeholders and executive visibility.
• Strong analytical and problem-solving skills; able to interpret data to inform decisions and measure impact.
• Excellent organizational and project management abilities with high attention to detail and follow-through.
• Highly effective communicator—able to distill complex information and tailor messages for diverse audiences.
• Experience working with remote, distributed teams across geographies.
• Familiarity with tools like Asana, JIRA, Confluence or equivalent.
• Bonus: Background in customer-facing roles such as Professional Services, Pre-Sales, or Customer Success.

Key Attributes for Success

• Strategic mindset – sees the big picture and aligns programs with business goals.
• Execution excellence – thrives in moving programs from concept to outcome.
• Leadership without authority – influences teams across functions and levels.
• Customer-first orientation – ensures that program design and delivery are informed by real user needs.
• Comfort with ambiguity – excels in fast-paced environments where adaptability is key.

Why Join the Product Acceleration Team?

This is a high-visibility role where you will lead strategic initiatives that shape the success of new products at Okta. You will be part of a passionate, collaborative team that sits at the nexus of product innovation and go-to-market execution—empowered to make bold moves that accelerate customer impact.

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