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Sr Process Associate (Hybrid)

3 - 8 years

4 - 7 Lacs

Noida

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Voice Process US Process Customer Care Blended Process BPO Email Support Customer Service US Shift Captive Unit Semi Voice UK Shift Client Support Customer Support MNCs Jobs in Noida Insurance International Voice International Process Captive Client Handling UK Process

Work Mode

Hybrid

Job Type

Full Time

Job Description

MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with around 90 million customers in over 60 countries. Basic Functions Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physicians office

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