Sr Mgr-Emerging Commercial Platforms

Job Description

Hyderabad, India Chennai, India Job ID: R-1075599 Apply prior to the end date: June 30th, 2025 When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. SNOW TECH MGR What you’ll be doing.. You will be leading teams that architect, design and develop solutions for business projects, working with enterprise architects to align application & system architecture to enterprise strategy and leading a team to deliver outcomes. Leading the team that develops, maintains and enhances the service delivery and management for VBG on Service Now. Leading team to deliver solutions for new user-facing and agent-facing experiences and features using Service Portal, Mobile, Virtual Agent and other self service channels in Service Now. Designing and developing workflows, sub-flows, business rules to orchestrate the various service assurance flows Project planning and estimation, planning capacity and managing resources bandwidth with prioritization Planning and managing releases and deployment towards the various MVPs that are identified Monitoring operational metrics and taking actions to keep availability & reliability within the SLAs. Guiding the team on best practices for efficient and streamlined delivery of software to production. Guiding the team on maintaining security posture and code quality of applications keeping the tech debt in check Engaging with Enterprise Architects on HLAs and defining new solutions that adhere to the VBG's NorthStar strategy as well as Service Now MVPs for the service delivery strategy Identifying chronic production issues, pain points of customers by evaluating feedback and monitoring the NPS to maintain it above the required threshold Working with Quality Assurance, UAT & Production Support teams to support releases, troubleshoot progression/regression issues, integration & E2E testing and implement deliverables as per the targeted timelines. Continuously ramping up on domain knowledge in eCommerce, Sales, Self service, Billing, Reporting, etc and familiarize yourself not only with the VBG eco-system but other areas of Verizon business as well Working with infrastructure teams to implement DevOps capabilities that help streamline the CICD process. Leveraging innovative technologies to build proof-of-concepts that hep build customer experiences, reduce pain points in the current experience, provide delight factor to customers. Where you’ll be working… In this hybrid role, you will have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for… Technical Manager with an in-depth knowledge of ServiceNow application development and configuration. You view technology through a lens of making things better and more effective. Understanding and building continual improvements to the digital value chain is something you flourish with. You enjoy the process of solving complex issues while empowering the team around you to do the same. People count on you to have strong leadership and domain experience in digital and assisted experiences for customers and agents and all aspects of operational excellence. You need to have passion to learn and educate fellow associates/subordinates and guide them to follow best practices. You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. Experience developing and optimizing server architectures. Experience with Service Now especially on modules of CSM, ITSM, ITOM, (TSM, TSOM) Workspaces, Service Portal, Virtual Agent and Mobile App development Experience with Service Now on IT Operations workspace, Data segregation, Employee Center, etc Experience with ELK stack, New Relic, IBM MQs, Rabbit MQs, Kafka. Excellent database skills, proficient in backends like Oracle, with strong working knowledge of SQL, PL-SQL. Knowledge and experience with SRE practice. Knowledge and experience with DevOps and automation. Even better if you have one or more of the following: A Master's degree. Experience with Service Now Cognitive capabilities and use of AIML Experience with Service Now business intelligence and reporting features like Performance Analytics and Dashboarding Experience with Systems Design and Project Management. Experience with RPA & Bots and Integration Hub Certifications in SRE, Cloud technologies, DevOps, Agile. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Apply Now Save Saved Open sharing options Share Related Jobs ServiceNOW Solution Architect Save Hyderabad, India, +1 other location Technology Engineer III Specialist-DevOps Save Hyderabad, India Technology Sr Engr Cslt-Software Devt Save Bangalore, India, +1 other location Technology Shaping the future. Connect with the best and brightest to help innovate and operate some of the world’s largest platforms and networks.