SR Learning and Development Manager

Senior Manager – Learning & Development

Designation

Senior Manager – Learning & Development

Reason for Hiring

Growth – Expansion of language, culture and soft-skills training vertical requiring senior leadership who can own delivery, strengthen quality, and drive revenue through client-facing excellence.

Reporting Structure

MD, CEO (Varun) – Weekly 1-on-1s, monthly leadership review, ongoing coordination with operations, sales and employer-partnership teams.

Critical Problem to Solve

Build a structured, outcome-driven training system aligned with client expectations and Senior Manager – Learning & Development sales needs.

Objectives – First 30 Days

• Audit current training systems, teacher quality and workflows.

• Meet employer partners for feedback and expectations.

• Establish client-facing reporting systems.

• Prepare a 90-day training and tech-integration roadmap.

Objectives – First 90 Days

• Launch improved training modules (language + culture + soft-skills).

• Introduce technology/AI-supported tools for learner experience and teacher productivity.

• Run a pilot cohort with measurable outcomes.

• Present updates to clients and support BD pitches.

Objectives – First 180 Days

• Scale training delivery for BD pipeline.

• Build AI-enabled assessments and certification.

• Consolidate platforms into a unified training stack.

• Reduce operational workload by 20–30% via automation.

• Represent TMC in employer audits/onboarding.

• Support BD with proposals and hiring of senior instructors.

Long-Term Vision (12+ Months)

A fully operational, data-driven L&D + Client Success vertical delivering measurable outcomes, increased margins, and strong employer trust.

Team Structure

Language trainers, cultural/soft-skills trainers, program leads, junior operations assistants; coordination with Marketing, BD, employer-partnership teams and company strategy leadership.

Skills & Competencies Required

• L&D expertise: curriculum design, assessments, certifications.

• Data & analytics: KPI tracking, dashboards, reports.

• Technology & AI adoption: LMS, digital classrooms, automation.

• Business & financial skills: cost optimisation, forecasting.

• Client & BD facing: strong presentation and relationship skills.

Personality Traits

Growth-oriented, analytical, tech-driven, resourceful, empathetic and operationally rigorous.

Working Model

Flexible (Mumbai office + hybrid); vesting based on targets and tenure.

Career Path

Head of L&D (12–18 months); Director – Global L&D + Employer Partnerships (24–36 months).

Preferred Background

Corporate L&D, international education, language schools, employability training, staffing, universities, CSR skilling; international client experience preferred.

Eligibility Criteria

Age 30–45; Master’s degree preferred (Education, Linguistics, HR, International Development, Communication or similar). Inclusive hiring; no religious preferences.