Company Description
JSD Electronics India Pvt. Ltd., established in 2017, is a leading global electronic manufacturing company. Renowned for its innovative and efficient manufacturing processes, the company produces a wide range of products, including IoT equipment, GPS Vehicle Tracking Systems, medical equipment, and consumer electronics. With significant investments in technology and innovation, particularly in automation and the Internet of Things (IoT), JSD Electronics focuses on high productivity, quality, and sustainability. The company provides comprehensive after-sales services and has a strong focus on quality control to ensure reliability and performance. Role Description
We are seeking a highly skilled and experienced Senior IoT Support Engineer to provide advanced technical support, troubleshooting, and deployment assistance for our IoT telematics and GPS tracking devices. The ideal candidate will have in-depth knowledge of GPS hardware, firmware, communication protocols, and cloud-based telematics platforms. This role will serve as the escalation point for complex technical issues, mentor junior engineers, and collaborate with R&D, product, and operations teams to ensure seamless device performance and customer satisfaction.Key ResponsibilitiesTechnical Support & TroubleshootingProvide L2/L3 technical support for IoT telematics and GPS tracking devices.Diagnose and resolve hardware, firmware, SIM/network, and connectivity issues.Analyze device logs, data packets, and communication protocols (TCP/UDP, MQTT, HTTP, SMS).Device Management & DeploymentSupport field teams in installation, activation, and configuration of GPS/IoT devices.Ensure proper firmware updates, device provisioning, and SIM/APN configurations.Perform root cause analysis for recurring issues and recommend improvements.Collaboration & EscalationWork closely with R&D and product engineering teams for bug fixes and feature enhancements.Act as an escalation point for junior support engineers and provide mentorship.Collaborate with telecom operators and cloud service providers for connectivity-related resolutions.Documentation & Process ImprovementCreate and maintain technical knowledge base, SOPs, and troubleshooting guides.Suggest improvements in device testing, monitoring, and support processes.Provide feedback to product teams for hardware and firmware enhancements.Required Skills & QualificationsBachelor’s degree in Electronics, Telecommunications, Computer Engineering, or related field.7–9 years of experience in IoT/Telematics/GPS device support, testing, or integration.Strong knowledge of:GPS/GNSS systems, IoT hardware, and telematics devices.Communication protocols (TCP/IP, UDP, MQTT, CoAP, HTTP, SMS, USSD).GSM/4G/LTE, eSIM/SIM configurations, APN management.Device firmware flashing, OTA updates, and debugging.Experience with IoT platforms, telematics servers, or M2M SIM management systems.Proficiency in analyzing logs, data streams, and using diagnostic tools (Wireshark, serial debuggers, etc.).Familiarity with cloud and device-to-server integration.Strong problem-solving and analytical skills with hands-on troubleshooting capability.Preferred QualificationsExperience in working with Indian AIS-140 GPS devices and compliance standards.Knowledge of CAN bus, OBD-II, RS232/RS485, and vehicle telematics integration.Exposure to Windows-based device environments .Prior experience in fleet management, logistics telematics, or automotive IoT solutions.Key AttributesStrong ownership mindset and ability to work under minimal supervision.Excellent communication and customer-handling skills.Ability to mentor and guide junior engineers.Proactive, detail-oriented, and solution-driven approach.
