Job
Description
About Us Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com Role Summary We are looking for an L1/L2 IT Support Engineer to deliver responsive technical assistance, manage assets and procurement, and ensure smooth day-to-day IT operations. The ideal candidate will have experience supporting users across IT systems and tools, working with on-prem and virtual infrastructure, and basic familiarity with modern cloud and security technologies. Key Responsibilities Provide first-level technical support for end users across various IT services and systems. Troubleshoot hardware, software, and network-related issues. Install, configure, and maintain operating systems and business-critical applications. Log, track, and resolve service requests using IT ticketing tools. Perform routine maintenance, system health checks, and patch updates. Coordinate with regional and global IT teams to resolve escalations and project-based tasks. Support on-premises infrastructure including Windows servers, VMware environments, and Active Directory. Assist with IT asset management including inventory tracking, allocation, and disposal. Manage procurement activities by coordinating with vendors and internal stakeholders. Ensure compliance with IT security policies and processes, including device hygiene and user access controls. Additional Advantage Exposure to secure cloud infrastructure and IaC (AWS, Azure, or GCP), with relevant certification, is a plus. Familiarity with enterprise security and identity tools such as Okta, CrowdStrike, and Microsoft 365 security suite is an added benefit. Requirements 5 years of experience in L1/L2 support or similar technical support roles. Strong understanding of Windows OS, Microsoft Office Suite, and basic networking (DNS, DHCP, TCP/IP). Experience with VMware, Windows Server, and Active Directory. Hands-on experience with IT ticketing systems and incident documentation. Ability to manage IT asset lifecycle and coordinate procurement activities. Exposure to cloud platforms (AWS/Azure/GCP) and IT certifications are desirable. Familiarity with tools like Okta and CrowdStrike is a plus. Excellent communication and problem-solving skills. All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee. Show more Show less
