Job
Description
Sr. Hotel Manager (Hyderabad location Hotel Experience managers are preferred) A Senior Hotel Manager at a startup needs to be a versatile leader, overseeing all aspects of the hotel's operations, from front desk and housekeeping to marketing and financial management. This role requires a hands-on approach, including staff training, guest satisfaction, and strategic planning to ensure the hotel's success and growth within a competitive market. Core Responsibilities: Operational Management: Oversee daily operations, ensuring smooth functioning of all departments (front desk, housekeeping, maintenance, etc.). Staff Management: Recruit, train, and supervise staff, fostering a positive and productive work environment. Guest Experience: Ensure high levels of guest satisfaction by addressing complaints, monitoring feedback, and implementing improvements. Financial Management: Develop and manage budgets, monitor expenses, and contribute to revenue generation strategies. Marketing and Sales: Implement marketing strategies to attract guests, manage online presence, and drive sales. Strategic Planning: Contribute to the development and implementation of the hotel's strategic goals and business plans. Compliance: Ensure compliance with all relevant regulations, including health and safety, licensing, and legal requirements. Maintenance and Upkeep: Oversee maintenance, repairs, and renovations to maintain the hotel's physical condition. Specific Tasks: Front Desk: Manage reservations, check-ins, check-outs, and guest inquiries. Housekeeping: Ensure cleanliness and hygiene standards are maintained throughout the hotel. Food and Beverage: Oversee restaurant, bar, and catering operations (if applicable). Inventory Management: Manage supplies and inventory to meet operational needs and financial goals. Customer Relationship Management: Build and maintain strong relationships with guests and address any issues or concerns promptly. Vendor Management: Manage relationships with suppliers, contractors, and other external vendors. Performance Monitoring: Track key performance indicators (KPIs) and implement strategies to improve performance. Reporting: Prepare regular reports for ownership or management on hotel performance, occupancy, revenue, and expenses. Key Skills: Leadership: Ability to motivate, mentor, and guide staff. Communication: Excellent verbal and written communication skills. Problem-Solving: Ability to identify and resolve operational issues effectively. Financial Acumen: Understanding of budgeting, forecasting, and financial analysis. Customer Service: Strong focus on providing exceptional guest experiences. Adaptability: Ability to thrive in a fast-paced, dynamic startup environment. Strategic Thinking: Ability to contribute to the development and execution of strategic plans. Sales and Marketing: Knowledge of sales and marketing techniques to drive revenue. Hotel Operations: Understanding of all aspects of hotel operations, from front desk to housekeeping to food and beverage. Compliance: Knowledge of relevant laws and regulations. For a Startup Context: Senior Hotel Manager may also be involved in: Brand Development: Contributing to the development of the hotel's brand identity and marketing materials. Process Improvement: Identifying opportunities to streamline operations and improve efficiency. Cost Optimization: Finding ways to reduce costs and improve profitability. Community Engagement: Building relationships with the local community to support the hotel. Adaptability to Change: Being flexible and willing to adapt to the evolving needs of a startup.
