Sr. Hotel Manager

Sr. Hotel Manager (Hyderabad location Hotel Experience managers are preferred)

A Senior Hotel Manager at a startup needs to be a versatile leader, overseeing all aspects of the hotel's operations, from front desk and housekeeping to marketing and financial management. This role requires a hands-on approach, including staff training, guest satisfaction, and strategic planning to ensure the hotel's success and growth within a competitive market.

Core Responsibilities:

• Operational Management:

Oversee daily operations, ensuring smooth functioning of all departments (front desk, housekeeping, maintenance, etc.).

• Staff Management:

Recruit, train, and supervise staff, fostering a positive and productive work environment.

• Guest Experience:

Ensure high levels of guest satisfaction by addressing complaints, monitoring feedback, and implementing improvements.

• Financial Management:

Develop and manage budgets, monitor expenses, and contribute to revenue generation strategies.

• Marketing and Sales:

Implement marketing strategies to attract guests, manage online presence, and drive sales.

• Strategic Planning:

Contribute to the development and implementation of the hotel's strategic goals and business plans.

• Compliance:

Ensure compliance with all relevant regulations, including health and safety, licensing, and legal requirements.

• Maintenance and Upkeep:

Oversee maintenance, repairs, and renovations to maintain the hotel's physical condition.

Specific Tasks:

• Front Desk:

  Manage reservations, check-ins, check-outs, and guest inquiries.

• Housekeeping:

  Ensure cleanliness and hygiene standards are maintained throughout the hotel.

• Food and Beverage:

  Oversee restaurant, bar, and catering operations (if applicable).

• Inventory Management:

  Manage supplies and inventory to meet operational needs and financial goals.

• Customer Relationship Management:

  Build and maintain strong relationships with guests and address any issues or concerns promptly.

• Vendor Management:

  Manage relationships with suppliers, contractors, and other external vendors.

• Performance Monitoring:

  Track key performance indicators (KPIs) and implement strategies to improve performance.

• Reporting:

  Prepare regular reports for ownership or management on hotel performance, occupancy, revenue, and expenses.

Key Skills:

• Leadership:

  Ability to motivate, mentor, and guide staff.

• Communication:

  Excellent verbal and written communication skills.

• Problem-Solving:

  Ability to identify and resolve operational issues effectively.

• Financial Acumen:

  Understanding of budgeting, forecasting, and financial analysis.

• Customer Service:

  Strong focus on providing exceptional guest experiences.

• Adaptability:

  Ability to thrive in a fast-paced, dynamic startup environment.

• Strategic Thinking:

  Ability to contribute to the development and execution of strategic plans.

• Sales and Marketing:

  Knowledge of sales and marketing techniques to drive revenue.

• Hotel Operations:

  Understanding of all aspects of hotel operations, from front desk to housekeeping to food and beverage.

• Compliance:

  Knowledge of relevant laws and regulations.

For a Startup Context:

Senior Hotel Manager may also be involved in:

• Brand Development:

  Contributing to the development of the hotel's brand identity and marketing materials.

• Process Improvement:

  Identifying opportunities to streamline operations and improve efficiency.

• Cost Optimization:

  Finding ways to reduce costs and improve profitability.

• Community Engagement:

  Building relationships with the local community to support the hotel.

• Adaptability to Change:

  Being flexible and willing to adapt to the evolving needs of a startup.