Job
Description
We are seeking a proactive, customer-oriented, and experienced Hotel Manager to oversee daily hotel operations and manage bookings, ensuring an excellent guest experience while optimizing operational efficiency. The ideal candidate will have a strong understanding of booking systems, software tools, and office management processes, along with excellent communication and problem-solving skills. Key Responsibilities: Booking & Reservations Management: Oversee and manage guest bookings and reservations across multiple channels (OTAs, direct bookings, etc.). Coordinate with the front desk and sales team to optimize room availability and revenue. Maintain and improve the reservation process, ensuring accurate and timely confirmations. Operations Management: Supervise the overall operations of the hotel, ensuring efficient functioning of all departments (front desk, housekeeping, maintenance, food & beverage, etc.). Monitor and ensure guest satisfaction throughout their stay, addressing any issues or complaints promptly. Implement operational standards and improve hotel policies to meet the highest standards of guest service. Staff Management: Lead, train, and manage hotel staff, ensuring they perform to company standards and provide exceptional customer service. Organize and manage employee schedules, delegating tasks as needed. Financial Oversight: Collaborate with the finance department to monitor hotel revenue, expenses, and budgeting. Analyse performance data (e.g., occupancy rates, revenue per available room, etc.) to drive improvements. Software and Systems Knowledge: Utilize hotel management software (PMS, booking systems, etc.) to track bookings, guest preferences, and billing. Proficient in Microsoft Office (Word, Excel, PowerPoint) to create reports, presentations, and manage spreadsheets for operational efficiency. Guest Relations: Ensure that all guest concerns and feedback are handled effectively and in a timely manner. Foster a positive and welcoming environment for all hotel guests, anticipating their needs and providing personalized services. Marketing & Development: Collaborate with the marketing team to create promotional offers and packages to increase bookings. Help in the development of strategies to grow hotel business and expand the guest base.
