Sr. Executive Order Management

Job Title: Order to cash -Sr. Executive (Order Management) – Night Shift (Male Candidate- English speaking is must)

Location: Sector-62, Noida

Job Type: Full-time, Night Shift (6:30 PM to 4 AM)

Experience: 5-6 years

Key Responsibilities:

• Order Management: Important and Main Task
• Receive, review, and process customer orders, ensuring they comply with terms and agreements.
• Coordinate with the sales, inventory, and logistics teams to confirm product availability and delivery timelines.
• Ensure proper documentation for each order (e.g., purchase orders, sales agreements).
• Order Fulfillment & Shipment Coordination:
• Track and manage the order fulfillment process to ensure timely and accurate deliveries.
• Coordinate with the logistics team to manage shipping details and address any delays or issues.
• Communicate with customers about delivery schedules, tracking information, and potential delays.
• Billing & Invoicing: Basic Knowledge required only
• Prepare and send accurate invoices based on completed orders and delivery details.
• Ensure that all invoices reflect correct prices, taxes, discounts, and terms of payment.
• Resolve any billing discrepancies in collaboration with finance and sales teams.
• Accounts Receivable & Payment Collection: Basic Knowledge
• Monitor outstanding invoices and follow up with customers for timely payments.
• Manage and apply payments received from customers accurately in the system.
• Handle cash application, ensuring payments are matched to corresponding invoices.
• Credit Management: Basic Knowledge
• Review customer credit limits and assess the financial risk associated with new or large orders.
• Coordinate with the finance team to set appropriate credit terms and policies for customers.
• Address overdue invoices by initiating collections processes or engaging in negotiations.
• Customer Relationship Management: Important Task
• Serve as the point of contact for customers regarding orders, billing inquiries, and payment status.
• Resolve customer issues related to orders, deliveries, and payments efficiently and professionally.
• Maintain positive relationships with key customers to ensure smooth transactions and repeat business.
• Reporting & Analysis:
• Generate regular reports on order status, payment collections, overdue invoices, and cash flow.
• Track key performance indicators (KPIs) for the O2C process, such as Days Sales Outstanding (DSO).
• Identify process bottlenecks and recommend improvements to streamline operations.
• Compliance & Documentation:
• Ensure all O2C activities comply with company policies, legal requirements, and industry regulations.
• Maintain accurate records of all transactions, including contracts, purchase orders, and communications.

Key Requirements:

• 5-6 years of experience in order processing, O2C, order management executive, or a similar role.
• Male candidate preferred due to the nature of the shift.
• ERP, CRM etc software experience.
• Excellent verbal and written communication skills in English are a must.
• Ability to work during night shifts.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Problem-solving mindset and proactive approach to managing operational challenges.

What We Offer:

• Competitive salary and benefits
• Opportunity for growth within the company
• A dynamic and supportive work environment
• pls note that we don't provide Cab facility so candidate must be having his own vehicle.

How to Apply:

Please send your updated resume to info@kiaratechnologies.com with the subject line "Application for Sr. Executive-Order Management – US Shift."

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person