Job Title:
Sr. Executive - Operations
Function:
Operations
RCS Grade:
N
Reporting To:
Area Operations Head
Location:
Surat
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.
Responsible for all inbound and outbound operations at the Service Center and ensuring timely, accurate and profitable delivery of DP/Etail/INTL shipments to customers
Responsibilities
Operational
- Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Center
- Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
- Monitor daily loads and plan delivery and pick-up schedules accordingly
- Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop.
- Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
- Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork.
- Ensure availability of sufficient vehicles for inbound / outbound operations
- Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
- Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
- Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
- Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
- Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
- Generate and maintain MIS related to the PDA/MPC billing.
People
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
- Ensure that the Service Centre is adequately staffed as per the manpower requirements
- Ensure high level of employee engagement and retention of key performers
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Optimize costs in the Service Centre
- % reduction in overall Operating Costs for Service Centre (i.e. OCPK and OCPM)
- Adherence of vehicle procurement cost per kilometer within set threshold level
- PDA /MPC Productivity monitoring
- % reduction in market car hire costs
Drive service quality and excellence in the Service Centre
- Timely connectivity of outbound loads to the Hub (% compliance)
- Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
- % Exceptions closed within TAT
Ensure Security of Shipments
- Number of open regional security related cases in the Service Centre
Ensure Regulatory Compliance
- Compliance to all applicable regulatory requirements and paperwork
Drive Operations Process Efficiency and capability
- % increase in operational productivity in the Service Centre (measured as shipments/ employee)
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
Support Employee Capability Building
- % Key positions within team with identified successors / potential successors
Drive employee morale and engagement
