Sr Executive - Customer Service Representative

General Mills

3 - 5 years

3 - 7 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

operations management shipment team management customer service logistics sla knowledge management workforce management sales transportation real time analysis excel operations shipping pos team leading claims rta communication skills wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Update outlook with Actual orders along with all related templates.
Maintain strong working relationship & communications with supply centers to confirm production/shipping schedules & monitor open POs for on time deliveries.
Maintain order tracking information (order sheet) and share visibility with customers
Secure in transit confirmation and end of month reported stock as an input for demand planner to run accurate DRP
Communicate order change to Demand planner to ensure accurate outlook reporting
Coordinate on bookings with approved lines/forwarders-where applicable
Communicating Updated Logistics Cost to the Financial Controls Analyst.
Ensure timely receipt by distributors of correct and valid documents
Handles Letter of credit process where needs be
Ensure timely and correct invoicing to close monthly sales target
Ensure accruals are built accurately in the system under transportation module
Solve ad-hoc enquiries related to shipment and supply Escalate immediately to Customer Service Team Leader.
Reduce risk of write offs and look for depletion of Stock in Hand.
Ensure customers and plants are aligned with SLA, handle clarification proactively-report any ambiguity to Customer Service Team Leader.
Filing as per audit requirements (Attach SWBL Copy/Express BL release, container loading report copy along with Invoice copies and other related shipment documents)
Direct claims through the correct channels (quality or logistics) and provide needed information for Jr. Customer Service Representative to investigate further
Handles projects, testing as required and assist in mock recall and traceability exercises required by QRO
Ensure high service level toward internal customers to collaborate on high KPIs history
Optimize logistics cost by ensuring orders are fully containerized with the right mix, by making sure actual cost invoiced is billed as accrued, zero risk of demurrage any deviation or unforeseen cost impact to be escalated.
Adhere to company procedures and deadlines
Extended support required during weekend/ Month end, as per business requirements.

Knowledge management & continuous improvement:

Develop and maintain customer profiles and document customer-specific behavior that requires non-standard handling.
Drive Continuous improvement within process and deliver HMM by gaining customer and process expertise.

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