Sr Engineer - Customer Service Operations

About The Company

Technical Skills

• Networking Technologies:
• In-depth knowledge of LAN technologies including STP, VLAN, and VTP.
• Proficiency in network management protocols such as NTP, ACL, VRRP, HSRP.
• Aruba Equipment:
• Expertise in configuring and troubleshooting Aruba controllers and access points (Models: 7240, 7210, 315, 515, 375, 305, 315, 205, 105, 203, AP11, 2930F, 3810M, 5406, 8320, 8400).
• Hands on experience with Aruba Mobility Master, ClearPass, and Airwave NMS.
• Cisco Equipment:
• Experience in deploying and configuring Cisco switches and wireless controllers.
• Familiarity with Cisco switches and routers for network deployment.
• Troubleshooting Skills:
• Strong expertise in diagnosing and resolving network issues.
• Ability to perform root cause analysis for network outages and apply appropriate fixes.
• Network Services:
• Configuration and management of DHCP services.
• Comprehensive understanding of network security protocols and configurations, ensuring secure network communication.
• Reporting & Documentation:
• Ability to generate detailed network-related reports for management and decision-making.
• Skilled in documenting network configurations and tracking changes to ensure up-to-date network records.
  

Operational Skills

• Incident Management:
• Experience handling P1 tickets in a mission-critical environment, ensuring rapid issue resolution.
• Proven ability to adhere to SLA requirements and resolve high-priority incidents efficiently.
• 24x7 Support Experience:
• Capable of providing support and operating within a 24x7 network environment, ensuring uninterrupted network service.
  

Interpersonal Skills

• Communication Skills:
• Strong verbal and written communication skills to effectively communicate with cross-functional teams, clients, and management.