Sr Engineer - Customer Service Operations

About The Company

Key Responsibilities

• Lead and execute the deployment, configuration, and support of Aruba wireless infrastructure including Access Points, Mobility Controllers, and Aruba Central.
• Design and implement wireless LAN architectures adhering to enterprise standards and best practices.
• Configure and manage Aruba Mobility Manager to ensure seamless wireless client mobility, security, and high availability.
• Perform wireless site surveys, capacity planning, and RF optimization to deliver reliable, high-performance wireless connectivity.
• Collaborate with network and security teams to integrate wireless solutions with existing network infrastructure.
• Maintain documentation of wireless network architecture, configurations, and operational procedures.
• Work closely with Aruba Central cloud-based management to oversee Access Point deployment, firmware updates, and policy enforcement.
• Mentor junior engineers and lead wireless technology projects, ensuring adherence to timelines and quality standards.
  

Required Skills & Experience

• Proven experience (4-8 years) working with Aruba wireless solutions including Mobility Controllers, Access Points, and Aruba Central.
• Strong understanding of wireless networking concepts such as 802.11a/b/g/n/ac/ax standards, RF fundamentals, WLAN security (WPA2, WPA3, 802.1X), and wireless roaming.
• Hands-on experience with Aruba Mobility Manager setup and configuration for seamless roaming and client management.
• Experience with wireless troubleshooting tools and techniques such as Aruba AirWave, Wireshark, Spectrum Analyzers, and site survey software.
• Familiarity with network security principles and integration of wireless networks with enterprise firewalls and NAC solutions.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Excellent communication and documentation skills