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Sr. Enablement Manager, Solution Delivery

Sr. Enablement Manager, Solution Delivery

Conga

5 - 7 years

12 - 16 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

project management software program management solution delivery problem solving change management content development product management saas written communication delivery management agile digital transformation communication skills architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

Program Development & Execution

Partner with Professional Services and Partner leadership to build and define enablement strategy aligned to near-term and long-term business outcomes
Manage the full lifecycle of training programs - from needs analysis and instructional design to delivery and evaluation. Use performance data and learner feedback to refine experiences and improve outcomes over time
Maintain alignment with product launch activities, building self-paced and facilitated training programs to support new and evolving Conga products during early adopter and general availability launch stages
Identify opportunities for process improvement and optimization including redesign and development of new enablement process and policies
Build and execute a communication cadence, ensuring all implementation cohorts, internal and external, are updated on new and changing enablement opportunities

Content Creation and Management

Design and build best-in-class role-based onboarding and ever-boarding programs that accelerate PS team member impact on the business
Develop and maintain high-impact training catalogs inclusive of soft-skill training, playbooks, toolkits and learning plans tailored to different implementation / project roles
Be a key input creating and defining an enablement roadmap to support our high performing implementer community

Stakeholder Engagement

Be the voice of the field. Establish relationships with key cross-functional teams to retain a pulse of the field s needs while leverage needs analysis best practices.
Embed and enable a culture of curiosity helping customers achieve positive business outcomes in their projects
Act as a trusted advisor to PS and Partner leadership, providing insight and recommendations to improve delivery performance
Facilitate feedback loops between delivery teams and other departments to ensure enablement efforts are aligned with evolving customer needs

Performance Measurement & Optimization

Define KPIs to measure the effectiveness of enablement programs (e.g., time to productivity, CSAT, retention) (Level 3 Kirkpatrick)
Define KPIs to measure the impact of enablement on team engagement (e.g., employee satisfaction, retention)
Partner with Operations and Business Intelligence teams to gather quantitative and qualitative data
Analyze data to identify gaps and continuously improve program outcome

Education:

Bachelor s degree in engineering or equivalent

Here s what will give you an edge

Minimum of 5-7 years of experience in SaaS enablement roles in Professional Services, Product Enablement, Program Management
Proven track record of designing and delivering impactful enablement programs, confident in owning a dynamic charter
Strong understanding of implementation methodologies, Professional Service project processes and metrics, and change management
Track record of leading complex enablement programs and cross functional initiatives, which have direct revenue impact for the business
Knowledge of Salesforce, Learning Management Systems (Docebo), E-Learning content development software (Articulate), video editing tools, and CPQ/CLM domain knowledge
Strong problem solving, analytical and critical thinking skills
Excels by working in a fast-paced environment, able to lead teams and projects
Excellent verbal and written communication skills

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