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Unilever
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Sr. Customer Service Executive

Sr. Customer Service Executive

Unilever

0 years

0 Lacs

navi mumbai maharashtra india

Posted:3 days ago| Platform:

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Skills Required

service efficiency data management portfolio mapping flow analysis mrp planning drive support marketing inventory monitoring switching replenishment synchronization forecast

Work Mode

On-site

Job Type

Full Time

Job Description

Main job purpose: To ensure efficiency and control of the business activities from order receipt to product delivery
The Customer Service Executive would be responsible for below activities

Master Data management for entire portfolio listed with the customer and all DC/ Store

combinations

Maintaining the Mapping in system as per the customer master
Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs,

MRP issues, Mapping issues, Delisting of inactive packs, new listings etc

Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores -

resolving issues on extra Appointment and PO Extensions

Drive on shelf availability and support all marketing plans & new launches to deliver business

growth through flawless supply chain execution

Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain

Team

Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the

performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables

Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to

minimize Excess Ordering

Meeting customers for replenishment review , master synchronization & sales forecast and

feeding back the inputs in the system

Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast

accuracy , EDI etc)

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