Sr. Customer Service Executive

Job Title:

About Us:

Position Overview:

Responsibilities:

• Serve as the first point of contact for clients, responding to inquiries and providing information about our healthcare services.
• Investigate and resolve escalated issues in a timely and satisfactory manner, ensuring customer satisfaction and retention.
• Conduct follow-up communications with clients to ensure their issues have been resolved and they are satisfied with the service provided.
• Act as the point of escalation for complex or sensitive customer inquiries and complaints.
• Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve the overall customer experience.
• Prepare and present regular reports on customer service performance, including key metrics, trends, and insights.

Requirements:

• At least 5 years of experience in international voice calling.
• Must be a B-Tech graduate from any stream.
• Proven track record of delivering high-quality customer service and driving customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
• Ability to work well under pressure and handle multiple priorities in a fast-paced environment.

Diversity, equality, and inclusion:

Benefits:

• Competitive salary (including EPF and PS)
• Health insurance
• Four days work-week (Monday Thursday)
• Opportunities for career growth and professional development
• Additional benefits like food and cab-drop are available

recruitment@hupcfl.com

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