About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist to join our dynamic team. Responsibilities 1. Address any issues or delays in the dispatch process promptly and effectively. 2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns. 3. Implement and adhere to company policies and procedures related to dispatch operations. 4. Ability to take right decision on the spot to resolve customer disputes 5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions. 6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner. 7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement. Skills 1. Excellent verbal and written communication in English 2. Good decision maker and team handling experience 3. 3-6 years’ experience as a Senior Customer support experience 4. Ability to work in early morning/mid night 5. Ability to work for 6 days 6. Experience in Packers & Movers is a plus point 7. Monthly salary upto CTC 4,50,000 LPA 8. Job Location: Gurgaon (WFH Temporary) Benefits: Leave encashment Provident Fund Great opportunity to grow Job Type: Full-time Pay: ₹32,000.00 - ₹38,000.00 per month Benefits: Leave encashment Provident Fund Schedule: Rotational shift Application Question(s): What is your current in-hand salary? (Mandatory to provide the Answer) Do you have your own Laptop/Desktop along with WFH setup? (Mandatory to provide the Answer) What is your notice period in days? (Mandatory to provide the Answer) Are you comfortable with Australian (Early Morning & Mid night) Shift? (Mandatory to provide the Answer) Do you have experience in packers & Movers? (Mandatory to provide the Answer) Are you comfortable with 6 days working? (Mandatory to provide the Answer) How many years of international voice support experience do you have? (Mandatory to provide the Answer) What is your Age? (Mandatory to provide the Answer) What is your total experience in Customer support? (Mandatory to provide the Answer) Did you handle a team? (Mandatory to provide the Answer) Will you be able to relocate or commute to Gurgaon? Work Location: In person
As a Call Quality Analyst & Accent Trainer, you will be responsible for ensuring excellence in customer service and operational efficiency within the organization. Your main tasks will include monitoring, evaluating, and providing feedback on customer interactions, particularly phone calls, to maintain high-quality standards and procedures. Additionally, you will assess and enhance employees" communication and accent skills to contribute to superior customer experiences and business success. Your key responsibilities will involve monitoring recorded or live customer interactions, focusing on phone calls, to assess service quality and compliance with established protocols. You will conduct detailed assessments of employees" accent and communication skills, identifying areas for improvement. Evaluating employee performance in critical areas like communication proficiency, product knowledge, script adherence, policy compliance, and issue resolution will be crucial. Utilizing quality monitoring tools and metrics for objective performance assessments and leading coaching sessions to address performance gaps will also be part of your role. Providing constructive feedback to employees, delivering training sessions on enhancing pronunciation, intonation, rhythm, and preparing comprehensive reports detailing quality assessment findings will be essential tasks. Furthermore, you will analyze data to identify patterns, root causes of quality issues, and areas for process optimization. Collaborating in the design and refinement of quality evaluation criteria to ensure alignment with business objectives and customer expectations is expected. Staying informed of industry best practices and emerging trends in quality assurance methodologies to continuously improve evaluation processes will also be necessary. The required skills for this role include a Bachelor's degree in Business Administration, Communications, or a related field (preferred), experience with accent reduction tools/software and online training platforms, proven experience in accent training, speech therapy, language instruction, or a related role, experience working with companies in Australia, the U.S., or the U.K., strong analytical skills, proficiency in data analysis tools and methodologies, ability to provide constructive feedback and coach individuals effectively, capability to work independently and collaboratively in a dynamic environment, commitment to maintaining confidentiality and ethical standards, flexibility to adapt to evolving priorities and business requirements, and certification in quality assurance or a related field is a plus. This position requires working 6 days per week, and the shift timings and salary will be discussed accordingly.,
Job description About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer/Disputes Specialist to join our dynamic team. Responsibilities 1. Address any issues or delays in the dispatch process promptly and effectively. 2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns. 3. Implement and adhere to company policies and procedures related to dispatch operations. 4. Ability to take right decision on the spot to resolve customer disputes 5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions. 6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner. 7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement. Skills 1. Excellent verbal and written communication in English 2. Good decision maker and team handling experience 3. 3-8 years’ experience as a Senior Customer support experience 4. Ability to work in early morning/mid night 5. Ability to work for 6 days 6. Experience in Packers & Movers is a plus point 7. Monthly salary upto CTC 4,80,000 LPA 8. Job Location: Gurgaon (WFH Temporary) Benefits: Leave encashment Provident Fund Great opportunity to grow
About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Team Leader to join our dynamic team. Responsibilities 1. Address any issues or delays in the dispatch process promptly and effectively. 2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns. 3. Implement and adhere to company policies and procedures related to dispatch operations. 4. Ability to take right decision on the spot to resolve customer disputes 5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions. 6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner. 7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement. Skills 1. Excellent verbal and written communication in English, Expert in handling escalations 2. Good decision maker and team handling experience 3. 3-6 years’ experience as a Senior Customer support experience or TL 4. Ability to work in early morning/mid night 5. Ability to work for 6 days 6. Experience in Packers & Movers is a plus point 7. Monthly salary upto CTC 48,000/- 8. Job Location: Gurgaon (WFH Temporary) Benefits: Leave encashment Provident Fund Great opportunity to grow Job Type: Full-time Pay: ₹35,000.00 - ₹48,000.00 per month Benefits: Leave encashment Provident Fund Application Question(s): What is your current in-hand salary? (Mandatory to provide the Answer) Do you have your own Laptop/Desktop along with WFH setup? (Mandatory to provide the Answer) What is your notice period in days? (Mandatory to provide the Answer) Are you comfortable with Australian (Early Morning & Mid night) Shift? (Mandatory to provide the Answer) Do you have experience in packers & Movers? (Mandatory to provide the Answer) Are you comfortable with 6 days working? (Mandatory to provide the Answer) How many years of international voice support experience do you have? (Mandatory to provide the Answer) What is your Age? (Mandatory to provide the Answer) What is your total experience in Customer support? (Mandatory to provide the Answer) Did you handle a team? (Mandatory to provide the Answer) Will you be able to relocate or commute to Gurgaon? Work Location: In person
Job description About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist/TL to join our dynamic team. Responsibilities 1. Address any issues or delays in the dispatch process promptly and effectively. 2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns. 3. Implement and adhere to company policies and procedures related to dispatch operations. 4. Ability to take right decision on the spot to resolve customer disputes 5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions. 6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner. 7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement. Skills 1. Excellent verbal and written communication in English 2. Good decision maker and team handling experience, good in handling escalations 3. 3-8 years’ experience as a Customer support Team Lead 4. Ability to work in early morning/mid night 5. Ability to work for 6 days 6. Experience in Packers & Movers is a plus point 7. Salary upto CTC 5.5 LPA 8. Job Location: Gurgaon (WFH Temporary) Benefits: Leave encashment Provident Fund Great opportunity to grow
POSITION- Senior Customer Support About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist to join our dynamic team. Job Responsibilities 1. Address any issues or delays in the dispatch process promptly and effectively. 2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns. 3. Implement and adhere to company policies and procedures related to dispatch operations. 4. Ability to take right decision on the spot to resolve customer disputes 5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions. 6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner. 7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement. Skills 1. Excellent verbal and written communication in English 2. Good decision maker 3. 3+ years’ experience in Customer support experience 4. Ability to work in graveyard shift 5. Ability to work for 6 days 6. Experience in Logistics is a plus point 7. Monthly salary up to 38K 8. Job Location: Gurgaon/remote work for 4-5 months Benefits: 1. Good incentive 2. Great opportunity to grow 3. Good environment and supportive team
Job description About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist/TL to join our dynamic team. Responsibilities 1. Address any issues or delays in the dispatch process promptly and effectively. 2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns. 3. Implement and adhere to company policies and procedures related to dispatch operations. 4. Ability to take right decision on the spot to resolve customer disputes 5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions. 6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner. 7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement. Skills 1. Excellent verbal and written communication in English 2. Good decision maker and team handling experience, good in handling escalations 3. 3-8 years’ experience as a Customer support Team Lead 4. Ability to work in early morning/mid night 5. Ability to work for 6 days 6. Experience in Packers & Movers is a plus point 7. Salary upto CTC 5.5 LPA 8. Job Location: Gurgaon (WFH Temporary) Benefits: Leave encashment Provident Fund Great opportunity to grow Industry Outsourcing and Offshoring Consulting Employment Type Full-time
POSITION- Customer Support Executive About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist to join our dynamic team. Job Responsibilities 1. Address any issues or delays in the dispatch process promptly and effectively. 2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns. 3. Implement and adhere to company policies and procedures related to dispatch operations. 4. Ability to take right decision on the spot to resolve customer disputes 5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions. 6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner. 7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement. Skills 1. Excellent verbal and written communication in English 2. Good decision maker 3. 1-5 years experience in Customer support experience 4. Ability to work in graveyard shift 5. Ability to work for 6 days 6. Experience in Logistics is a plus point 7. Monthly salary up to 30k 8. Job Location: Gurgaon/remote work for 4-5 months Benefits: 1. Good incentive 2. Great opportunity to grow 3. Good environment and supportive team
A Business Development Specialist seeks new growth opportunities by identifying potential clients, building relationships, understanding their service needs, and closing deals to increase revenue. Key responsibilities include conducting market research, developing strategic sales plans, collaborating with marketing and product teams, creating compelling proposals, and nurturing client relationships for long-term partnerships. Key Responsibilities: Identify and research new business opportunities through market research, networking, cold outreach, and events. Build and maintain strong, long-term relationships with both new and existing clients and partners. Develop and implement strategic plans and sales strategies to achieve business growth and increase market share. Create and deliver tailored proposals, pitch decks, and presentations to prospective clients. Stay informed about industry trends, competitor activities, and market gaps to inform strategies. Support innovation initiatives and sustainability goals through strategic vendor collaborations. Lead negotiations for vendor agreements with a focus on cost savings, value creation, and risk mitigation. Draft, review, and manage service level agreements (SLAs), master service agreements (MSAs). Ability to work in a dynamic, cross-functional, and international environment Key Skills: 2-5 years of experience with the same experience Graduate Excellent verbal and written communication skills, strong negotiation abilities, and persuasive presentation skills. Ability to work independently and achieve the targets. Resourceful with strong research skills to discover new leads and target markets. Networking and relationship-building skills. A degree in business administration, marketing, or a related field, combined with proven success in a business development, ideally in the service industry. Experience in international markets or multi-country vendor operations. Ability to manage multiple tasks and priorities in high-pressure environments. Ability to work in AUS Shift (1:30AM / 2:30AM) Ability to work for 6 days Monthly salary upto 40CTC