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Sr Cust Exp Specialist

Sr Cust Exp Specialist

Honeywell

3 years

0 Lacs

pune maharashtra india

Posted:4 days ago| Platform:

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Skills Required

management controls service processing erp data pricing communication flow invoicing planning manufacturing engineering logistics coordination excel macro vba analyze sap automation sustainability software

Work Mode

On-site

Job Type

Full Time

Job Description

Work as part of a successful center of excellence responsible for delivering all aspects of order management administration. Comply with business processes and controls, to deliver ‘best in class’ customer service and order management fulfilment.

Responsibilities

Order entry:

Ensure good document control;
Customer order processing in ERP system (SAP);
Generate standard sales orders;
Requisitioning parts, materials, services;
Buyer experience
Creation/extension materials and maintain price list;
Follow credit approval process (including dispute resolution);
Customer master data set up & management;
Execute Approved Special Pricing correction;
Order acknowledgements sent to customers and channel partners;
Coordinate goods receipt of orders on delivery and out bound deliveries;
Enables communication flow between customer and our ISC units.
Share regular updates on Order Booking/Revenue with business
Attend Weekly Revenue Pulse calls with Business and Finance
Logistics:
Coordinating with our ISC units for arranging deliveries;
Follow up activities for customer invoicing to ensure better cash flow;
Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer);
Outbound & return logistics issues.
Invoicing:
Coordination for cost invoice from factory;
Customer invoicing;
Customer credit notes.
Data Analytics
Daily/Weekly/Monthly reporting
Great Excel/Macro/VBA skills
Analyze data for business and internal teams

Qualifications

Minimum of 3 years’ experience in a Customer Services environment, preferably with Product order Management expertise
Graduate
Experience working in a multi discipline team

Skills : Understands how different functions within his/her own organization interrelate to each other

Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Knowledge of Siebel/ SAP/ePSF/Oracle
Good standard of ability with Microsoft Office applications
Good experience in Excel/Macro/VBA is required

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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Honeywell

Conglomerate / Technology / Aerospace

Morris Plains

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Sr Cust Exp Specialist