Sr Cust Exp Specialist

Work as part of a successful center of excellence responsible for delivering all aspects of order management administration. Comply with business processes and controls, to deliver best in class customer service and order management fulfilment.

• Minimum of 3 years experience in a Customer Services environment, preferably with Product order Management expertise
  Graduate Experience working in a multi discipline team

Skills : Understands how different functions within his/her own organization interrelate to each other
Understands and is familiar with the Honeywell values Understands the importance of health and safety in the workplace Knowledge of Siebel/ SAP/ePSF/Oracle Good standard of ability with Microsoft Office applications Good experience in Excel/Macro/VBA is required

Order entry:
o Ensure good document control; o Customer order processing in ERP system (SAP); o Generate standard sales orders; o Requisitioning parts, materials, services; o Buyer experience o Creation/extension materials and maintain price list; o Follow credit approval process (including dispute resolution); o Customer master data set up & management; o Execute Approved Special Pricing correction; o Order acknowledgements sent to customers and channel partners; o Coordinate goods receipt of orders on delivery and out bound deliveries; o Enables communication flow between customer and our ISC units. o Share regular updates on Order Booking/Revenue with business o Attend Weekly Revenue Pulse calls with Business and Finance Logistics: o Coordinating with our ISC units for arranging deliveries; o Follow up activities for customer invoicing to ensure better cash flow; o Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer); o Outbound & return logistics issues. Invoicing: o Coordination for cost invoice from factory; o Customer invoicing; o Customer credit notes. Data Analytics o Daily/Weekly/Monthly reporting o Great Excel/Macro/VBA skills o Analyze data for business and internal teams