Drive Regional Sales & Operations Planning (S&OP) process for Vision Care franchise to achieve optimal demand management performance. Deploy S&OP process pillars and best practices to markets based on global guidelines, and ensure those are understood andestablished locally. This function will act as the liaison between the local and regional management teams for all aspects of the demand and supply management process. In addition, this role interacts with Global Supply Chain team to drive the regional demand management plan throughout the process to ensure financial and Customer requirements are achieved.At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?This role is part of Alcon's APAC Supply Chain function and below are the key responsibilities:
- Analyze, maintain, and review manual and statistical forecast and propose / execute changes in order to assign the best fit S&OP demand forecast model
- Strive for Forecast automation based on historical data
- Act as Regional SME for forecasting statistical models and their best fit for different product groups, assigned business franchise, and different business scenarios (e.g. product launches, cannibalization etc.), train, coach and provide feedback to Regional and country teams on best forecasting methods
- Ensure, check and challenge data for consistency and logical incorporation of known business events e.g. coordinate the review of key planning characteristics to ensure validity of forecast models
- Build scenarios and back track against historical results in order to define best fitting models
- Maintain optimal S&OP processes in Region for assigned products. This includes developing, maintaining and monitoring all S&OP processes in the region in alignment with global guidelines, deploy trainings on process and tools, as well as monitoring all legacy S&OP analytical tools and signaling maintenance requirements
- Facilitate the Sales & Operations Planning by supporting a monthly consensus and demand review meeting with country management
- Collaborate with local S&OP teams to understand unique market requirements and identify root cause of Affiliate service issues
- Acquire and analyze information regarding historical data, market trends, promotional activity and other events, historical or current, which impact and influence customer demand
- Support unit and dollar demand forecast reviews (including revenue and samples) with Regional Counterparts. Work alongside regional counterparts to align current demand forecast submission against market activities and sales trends. Identify gaps between current plans and financial commitments, derive possible gap closing initiatives and highlight risks and opportunities.
- Work with Global S&OP teams to determine the capability to meet demand, and provide a feedback loop to markets. Act as key point of contact for the region to ensure strong visibility of product availability and/or supply issues back through the supply chain.
- Partner with the Regional commercial team and with Product Lifecycle Managers on the product portfolio by supporting regional product launches/ rationalization/ special promotions
- Analyze, report and improve forecast accuracy both at the detail and aggregate level to improve customer service and inventory levels
- Partner with Global LCM on product artwork/ labelling changes initiative and facilitate country bridging stock requirement with global supply chain
- Participate in Global S&OP review for assigned sub-franchise/s
- Support deck preparation for Regional executive S&OP meeting
- Collaborate with Global Analytics to improve and enhance analytics dashboard
- As Regional Super User for IBP planning system, provide guidance & support to local users, represent local users on issue escalation and new business requirements discussions with Global Process Owner
- Support Bi-weekly / Monthly S&OP KPI metrics reporting
- Escalate and drive resolution of critical region supply issues with Global Supply Chain
Key Performance Indicators:
- Forecast Accuracy - MAPE and BIAS for APAC
- OTIF (On Time and In Full) / Customer Service levels at region level
- Statistical forecast adoption
- Product launch/range extension execution
- Product rationalization execution
- Adherence of S&OP process and adoption of S&OP tools in the markets / region to global guide-lines,
- Accuracy of S&OP related tools
- S&OP data accuracy
- Obsolescence (shared KPI with Commercial and Finance)
Performs other duties as assignedComplies with all policies and standards
Education
(minimum/desirable):
- Bachelor’s degree or equivalent combination of education and relevant experience
Relevant Experiences
- Minimum 2-3 years relevant experience in related field required.
- Advance Analytical & Data skills
- Demand and Supply planning experience
- Knowledge of Statistical models for demand planning
- Communication & presentations skills (need to present to Regional ELT)
- Systems: SAP IBP experience preferred
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Find Jobs for EmployeesFind Jobs for Contingent WorkerAlcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
