Specialist Sales Support

Role Overview

Key Responsibilities

• Sales Support: Work closely with the sales team to ensure seamless order processing, contract validation, and accurate billing information.
• Revenue Tracking: Monitor and analyze sales transactions to identify discrepancies or potential revenue leakage.
• Account Management: Assist with account reviews to ensure all services are billed and collected appropriately.
• Process Improvement: Recommend and help implement improvements in sales and billing processes to reduce errors and enhance revenue capture.
• Reporting: Prepare regular reports on sales performance, revenue trends, and assurance metrics.
• Collaboration: Liaise with sales, finance, and operations teams to resolve issues related to billing, collections, or contract compliance.
• Compliance: Ensure adherence to internal policies and external regulations regarding revenue assurance and customer contracts.
• Customer Interaction: Address customer inquiries related to invoices, charges, and account status, ensuring a positive client experience.
  

Qualifications

• Bachelor’s degree in Business Administration, Finance, Sales, or related field (preferred)
• 7+ years of experience in sales support, revenue assurance, or a similar role
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in MS Office Suite and sales/CRM platforms (e.g., Salesforce)
• Ability to work collaboratively in a fast-paced environment
  

Desired Skills

• Knowledge of telecom services and billing processes (a plus)
• Experience with revenue assurance tools and methodologies
• Problem-solving mindset with a focus on process optimization
• Ability to manage multiple priorities and deadlines
  

Reporting Line

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