Specialist Sales Support

Job Description:

Job Description: Sales Specialist – Revenue Assurance Team

Role Overview

The Sales Specialist for the Revenue Assurance Team is responsible for optimizing revenue streams by supporting sales processes, monitoring account activities, and ensuring compliance with revenue assurance policies. This individual will collaborate with cross-functional teams to identify revenue risks, improve sales data accuracy, and drive initiatives that maximize profitability.

Key Responsibilities

• Sales Support:
  Work closely with the sales team to ensure seamless order processing, contract validation, and accurate billing information.
• Revenue Tracking:
  Monitor and analyze sales transactions to identify discrepancies or potential revenue leakage.
• Account Management:
  Assist with account reviews to ensure all services are billed and collected appropriately.
• Process Improvement:
  Recommend and help implement improvements in sales and billing processes to reduce errors and enhance revenue capture.
• Reporting:
  Prepare regular reports on sales performance, revenue trends, and assurance metrics.
• Collaboration:
  Liaise with sales, finance, and operations teams to resolve issues related to billing, collections, or contract compliance.
• Compliance:
  Ensure adherence to internal policies and external regulations regarding revenue assurance and customer contracts.
• Customer Interaction:
  Address customer inquiries related to invoices, charges, and account status, ensuring a positive client experience.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Sales, or related field (preferred)
• 7+ years of experience in sales support, revenue assurance, or a similar role
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in MS Office Suite and sales/CRM platforms (e.g., Salesforce)
• Ability to work collaboratively in a fast-paced environment

Desired Skills

• Knowledge of telecom services and billing processes (a plus)
• Experience with revenue assurance tools and methodologies
• Problem-solving mindset with a focus on process optimization
• Ability to manage multiple priorities and deadlines

Reporting Line

Reports to: Revenue Assurance Manager or Team Lead

Summary:
The Sales Specialist in the Revenue Assurance Team plays a vital role in safeguarding company revenues, supporting the sales cycle, and ensuring accuracy in billing and collections. This position is ideal for a detail-oriented professional with strong sales and analytical skills.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.