Specialist - Insurance Operations

Job Description

Mercer is seeking candidates for the following position based in the Pune office. This is a hybrid role that has a requirement of working at least three days a week in the office. Specialist – Grade C1 - Insurance Operations What can you expect? The purpose of this position is to support our business in Group Insurance Administration. The role will be responsible for enrollment process, liaison with member, client, Consultant & insurer for Medical/Dental/Life/LTD etc. insurance for the employees of our clients based in Singapore/Hong Kong. The role also demands to cater Billing needs of our clients along with Enquiries pertaining to Policy Administration and Billing. We will count on you for: Manage Insurance & Vendor billing Billing & reconciliation of insurance premium bills sent by various insurance providers for both medical and life products. The portfolio also includes sharing employee data changes with insurance providers for upkeep of insurance coverages, generating underwriting letters etc. Connect with controllership, finance teams to reconcile YOY variance, Bill checking, Revenue analysis, UAFs Understanding for WebCas billing system Understand of documents such as EL, SOW etc. Involves in client code setup etc. Employee changes update to insurers in a timely manner Underwriting letters based on insurer assessment. Email query handling Maintaining client level data, query logs etc. Manages, prioritizes and ensures that workload within own portfolio meets deadlines and targets to assist the team in achieving its business objectives. Ability to prioritize and manage multiple deadlines simultaneously. What you need to have: Knowledge & Skills: Graduate in any stream 3-6 Years of experience preferably in Insurance Operations Proficient in Microsoft Excel, Word Strong analytical skills Good with numbers and data analysis Good technical skills i.e. Excel, Power point Process oriented mind frame with a focus on efficiency and accuracy Excellent planning and organizational skills with the ability to manage and prioritize multiple tasks Proven ability to successfully manage projects of varying complexity Demonstrate a positive and participative style, sets and expects high standards of service and delivery and leads by example while being a self-starter Initiative and enthusiasm Team player with good verbal and written communication skills Ability to build, foster and strengthen close partnerships with colleagues across teams and locations What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Why join our team? We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_310841