Specialist, Business Services

Responsibilities

Essential Function 1:

• Manage daily operations and work on end-to-end process improvement.
• Perform transactional activities of Operational Procurement (Spot buying/PR to PO/Vendor master data/Helpdesk service, etc.)
• Oversee day-to-day procurement operations within the GBS function, ensuring the efficient handling of purchase requisitions, purchase orders, and supplier management.
• Ensure timely and accurate processing of procurement request which includes PR to PO conversion from initiation through to order fulfillment.
• Reporting expertise to extract reports from SAP as per requirements from Business.
• Perform transactional activities like invoice booking (PO & Non-PO), GRIR,
• Coordinate with the vendors for deliveries and queries related to PO’s created.
• Coordinate with internal departments and stakeholders to understand their procurement needs and ensure service delivery meets expectations.
• Conduct timely communication upon the inquiries from internal/external “customers”/concerned groups
• Follow the up-to-date operational procedures, and adhere to the standardized process landscape
• Support continuous improvement projects
• Initiate or execute archiving of contracts/purchase orders
• Timely identify potential issues and make appropriate escalations
• Be proactive and creative in contributing ideas for service level improvement, deliver performance that meets or exceeds service level target requirements
• Operational compliance on all regulatory, internal/external guidelines and support on audit activities
  

Essential Function 2: Relationship managemen

• Taking care of work atmosphere / creating proper work atmosphere by proper behavior / approach / attitude
• Maintain positive work relationship with members of other teams to whom information is provided to or gathered from
• Assist in establishing and maintaining strong, collaborative relationships and ensure “customer” satisfaction
• Interface with other Shared Services Center teams to ensure compliance with cross-team responsibilities
  

Qualifications

Education and Experience

Business Experience

• 3+ years of indirect spend procurement experience, with strong negotiation skills
• SAP module knowledge and Experience
• Desirable working experience in a Shared Services Center procurement procedures