Spa Manager

Job Title: Spa Manager
Location: ODE Spa Wellness Outlet
Reports To: Area Manager / Group Operations Head

Job Purpose:

To oversee the daily operations of the spa, ensuring exceptional service delivery, team performance, and revenue growth through achievement of monthly and quarterly sales targets. The Spa Manager plays a pivotal role in driving customer satisfaction, maintaining operational standards, and leading the team towards consistent performance.

Key Responsibilities:1. Spa Operations & Guest Experience

• Ensure smooth day-to-day operations of the spa outlet.
• Supervise therapy sessions, hygiene standards, ambiance, and customer service quality.
• Monitor and maintain spa facility cleanliness and equipment.
• Handle guest feedback and resolve complaints promptly and professionally.

2. Team Leadership & Management

• Lead, motivate, and manage therapists, front desk, and housekeeping staff.
• Conduct regular team meetings, briefings, and one-on-one coaching sessions.
• Monitor staff schedules, leave, attendance, and productivity.
• Oversee training and development programs to enhance service quality and product knowledge.

3. Sales & Revenue Generation

• Achieve monthly and quarterly spa sales targets (services, memberships, and retail products).
• Drive upselling and cross-selling of treatments and wellness products.
• Analyze sales reports and implement strategies to improve performance.
• Collaborate with the marketing team for promotions, events, and local outreach.

4. Customer Relationship Management

• Build strong relationships with clients to increase retention and referrals.
• Maintain a CRM database to track client visits, preferences, and feedback.
• Implement loyalty programs and client engagement strategies.

5. Inventory & Financial Management

• Maintain adequate stock levels for spa products, consumables, and retail items.
• Conduct monthly inventory checks and report discrepancies.
• Manage petty cash and spa-related expenses within allocated budgets.

Key Performance Indicators (KPIs):

• Achievement of monthly service revenue & retail sales targets.
• Client satisfaction (CSAT scores & Google reviews).
• Staff productivity & retention.
• Operational compliance and hygiene audit scores.

Qualifications & Requirements:

• Bachelor’s degree or diploma in Spa Management, Hospitality, or related field.
• Minimum 3–5 years of experience in spa operations, with at least 1 year in a managerial role.
• Strong knowledge of spa services, wellness trends, and retail product lines.
• Excellent communication, leadership, and problem-solving skills.
• Sales-oriented mindset with experience in target achievement.

Work Schedule:

• 6 days a week (rotational shifts), including weekends

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹37,000.00 per month

Job Type: Full-time

Pay: ₹25,000.00 - ₹37,000.00 per month

Work Location: In person