Solutions Architect

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Role Overview:

The Level 3 Dynatrace Analyst will technically lead the team, drive advanced observability, and align monitoring insights with business priorities. You will serve as the primary escalation point for L1/L2 teams, provide strategic recommendations, manage critical incidents, and ensure the monitoring platform delivers actionable insights supporting business outcomes. The role requires strong product fundamentals and technical understanding to bridge complex technical issues with business impact.

Key Responsibilities:

• Technically lead and mentor L1 and L2 support teams, providing guidance, knowledge transfer, and escalation support
• Exhibit strong product fundamentals and technical understanding of Dynatrace and associated observability tools
• Dynatrace Managed Administration, including cluster management and best practices
• Provide L3 support for Dynatrace APM, including incident analysis, root cause identification, and resolution of complex application and infrastructure monitoring issues
• Manage customer escalations and conduct customer calls as required
• Configure and maintain dashboards, alerting profiles, tagging, synthetic monitors, and business transactions
• Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring
• Onboard and manage OneAgents for OpenShift & Kubernetes workloads
• Set up RUM (Real User Monitoring) for applications
• Troubleshoot issues, perform log analysis, and drive resolution to closure
• Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification
• Work with Dynatrace Support to raise, track, and resolve tickets
• Manage incidents, service requests, change requests, and problem records
• Collaborate with cross-functional teams for monitoring enablement and ensure adherence to performance monitoring best practices
• Kubernetes & OpenShift administration; exposure to AWS and GCP environments
• Automate routine maintenance tasks and deployment activities using scripting (Python, Shell) and infrastructure-as-code tools
• Participate in service improvement initiatives and contribute to refining monitoring standards and operational processes
• Analyze trends and provide proactive recommendations for dashboards, problem detection rules, and monitoring coverage
• Develop and maintain technical documentation, runbooks, and knowledge base articles
• Stay updated with Dynatrace product features, industry trends, and observability best practices
• Knowledge of Java, .NET, or other application frameworks and their monitoring requirements
• Strong troubleshooting skills in distributed and cloud-native application environments
• Collaborate with business teams to translate technical insights into actionable recommendations
• Strong understanding of ITIL and ITSM workflows, including incident, change, and problem management

Mandatory Dynatrace Certifications:

• Dynatrace Associate Certification

• Dynatrace Professional Certification

• Preferred: Any advanced Dynatrace certification focused on cloud monitoring (AWS/GCP/Azure)

Preferred Skills:

• Knowledge of CI/CD pipelines and DevOps practices

• Understanding of network protocols, databases, and infrastructure components impacting application performance

• Experience mentoring junior team members or L1/L2 support staff

Soft Skills:

• Strong analytical, problem-solving, and communication skills

• Ability to work independently and in a collaborative team environment

• Ability to prioritize and manage multiple critical incidents with business impact in mind

Educational Qualification:

• Bachelor’s or Master’s degree in Computer Science, IT, or related field