Posted:8 hours ago|
Platform:
Work from Office
Full Time
JD: Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and technologies. Experience with scripting languages (e.g., PowerShell, Python) for automation and customization purposes. In-depth knowledge of ITIL processes, particularly incident and problem management. Proven ability to develop and maintain integrations between IT operations management tools.
IDESLABS PRIVATE LIMITED
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