EUC / Network Smart Hands Engineer – On Call/Casual

• EUC / Network Smart Hands Engineer On Call/Casual

Roles and Responsibilities

• EUC / Network Smart Hands Engineer On Call/Casual

• Location

  : Noida, Mumbai, Bangalore, Chennai (Multiple Sites Onsite Support)

• Employment Type

  : Independent Contractor / On Call/Casual Basis

• Work Mode

  : Onsite (Field Support / On-Demand/Casual)

Role Overview

• We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities:

• Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
• Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
• Support network device installations such as routers, switches, access points, and cabling.
• Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
• Collaborate with remote support and service desk teams to ensure timely resolution.
• Maintain accurate logs of dispatch calls, asset details, and work completion reports.
• Coordinate with vendors or third-party support teams when needed.
• Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

• 3 - 6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
• Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
• Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
• Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
• Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
• Excellent communication and coordination skills.
• Must have a valid drivers license and willingness to travel to client sites.

Preferred Qualifications:

• ITIL Foundation certification preferred.
• CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
• Prior experience in Casual/on-demand support engagements.

Work Scope

• On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
• Reporting: Regional Service Delivery Manager / Project Coordinator.