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Field Tech Senior Associate - Dispatch Coordinator

NTT DATA North America

2.0 - 6.0 years

Bangalore

On-site

As a Dispatch Coordinator at NTT DATA in Bengaluru, Karntaka (IN-KA), India, your role will involve the following responsibilities: - Scheduling and Dispatching: Create daily schedules for technicians, assign tasks, tickets, and work orders based on availability and priorities. - Communication: Maintain constant communication with field staff and service teams. - Technical Support: Act as an escalation point for Onsite Technicians, guide resolution on complex issues in End User Support, and relay real-time information. - Customer Service: Handle customer inquiries, requests, and complaints related to service delivery, providing accurate information about resolution times. - Documentation and...

Posted 1 week ago

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