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Job Description JOB SUMMARY: The Sr. Systems Engineer – ServiceNow Administrator plans, implements and oversees Fanatics the implementation of the ServiceNow Platform. Supports out of the box and custom made ITSM Solutions, Platform Automations, contributes to audit fidelity, and supports our use base. The main objective is to provide scalable solutions and self-service interaction options to all of Fanatics. GENERAL DUTIES AND RESPONSIBILITIES: Perform ServiceNow administrator duties, including managing users, roles, permissions, and platform upgrades Work closely with business stakeholders to understand their needs, document requirements, and ensure alignment with the ServiceNow platform capabilities. Lead ServiceNow projects based on requirements, including design, configuration, testing, deployment, and post-go-live support. Work closely with third-party developers to implement ServiceNow solutions based on business needs and industry best practices. Configure and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and other business applications Monitor platform health and performance, addressing any issues and performing regular maintenance, patching, and updates. Collaborate with cross-functional teams to design and implement ServiceNow integrations with external systems. Troubleshoot and resolve ServiceNow issues and provide ongoing technical support for users. Drive continuous improvements and optimizations to the ServiceNow platform to meet evolving business needs. Stay current with ServiceNow features, industry trends, and best practices. Provide training and guidance to end-users to maximize the platform's usage and effectiveness. GENERAL KNOWLEDGE, SKILLS, AND ABILITIES: Minimum 3-5 years of experience as a ServiceNow Administrator. Experience leading end-to-end ServiceNow projects, including gathering requirements, stakeholder management, and project delivery. In-depth knowledge of ServiceNow administration, including platform configuration, instance management, and upgrades. Expertise in managing user roles, permissions, access controls, and ensuring platform security and compliance. Strong understanding of ServiceNow workflows, UI policies, business rules, and client scripts. Excellent communication skills with the ability to collaborate effectively across departments and teams. Proven experience troubleshooting platform issues and providing support for ongoing operations. ServiceNow Certified System Administrator (CSA) certification is required; other certifications like Certified Implementation Specialist (CIS) are a plus. Familiarity with ITIL best practices and framework. Experience with ServiceNow integrations using REST and SOAP APIs. Working knowledge of JavaScript, HTML, CSS, and other web technologies as used within ServiceNow. Experience with Agile methodologies for software development. Experience with ServiceNow tools like ServiceNow Studio and Flow Designer. EDUCATION REQUIREMENTS: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About The Team Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: Build Championship Teams Obsessed with Fans Limitless Entrepreneurial Spirit Determined and Relentless Mindset Show more Show less
