About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
Fraud, Claims, Credit Assistance and Authentication Technology(FCCAT) team delivers Technology capabilities to business in the areas of Fraud Detection , Fraud Prevention , Claims , Authentication and Credit Assistance functions across the Credit ,Debit , Mortgage Product lines of business. The team’s goal is to drive the optimal technology tools and platforms that enable associates to deliver on the customer experience and contribute to the long-term, profitable growth. The team delivers technology through robust and scalable applications developed on various platforms.Claims Technology is the enterprise platform for all case creation and tracking across various lines of business in the bank. Claims technology area has multiple applications that enable claims creation and maintenance. Claims technology enables end to end visibility of claims status and increases efficiency and accuracy of claims processing. There are multiple applications which are part of the claims umbrella, these applications collectively help in claims creation and maintenance process. Maintaining these applications and making sure these applications are up and running with little and no impact to business processes is the key responsibility of the claims technology teamResponsible for maintaining the enterprise claims Pega based application(s) as individual contributor or through a team. Strive and make sure that the production environment is up and running and make sure there are less or no impacts to the business functionalities. Applies own judgment to independently determine a course of action, which is then executed by project teams. Role is capable of finding out new methods and processes to approach complex situations in the respective area(s) of expertise. Requires good knowledge on Pega tools and functionalities. Expected to continue to build upon domain knowledge and technical/proprietary skills to reach levels of expertise, while adapting standard principles.
Responsibilities*
- Resolve complex issues and consult with end users to determine optimal configuration of equipment and applications;
- Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors;
- Exercise judgment within defined procedures and practices to determine appropriate action, as well as increased awareness and exposure to basic technical principles, concepts and techniques
Requirements*
Education*
- B.E. / B.Tech / M.E. / M Tech / M.C.A.
- Certifications If Any - Pega CSSA
Experience Range*
Foundational Skills*
- Pega Senior System Architect/System Architect with proven experience in designing, developing and supporting high volume transactional n-tier enterprise components/applications. Will be working as part of team
- 5+ years of total experience in J2EE / .net and PRPC
- 3+ years in PRPC Pega 8.x / Pega Infinity
- AI Controls Implementation Experience
- Strong in PEGA concepts and implementation experience with PEGA connectors, performance tuning, decision trees, listeners , UI design, Integration, Security Model etc.
- SQL/Database concepts
- Experience in with full lifecycle PEGA implementations (preferably PEGA 7)
- Experience in all phases of software development lifecycle including analysis, design, implementation, testing and deployment
- Ability to create reusable components that can be leveraged across the enterprise for providing top-notch customer experience.
- Ability to troubleshoot and resolve complex production issues
- Provide leadership and deep technical expertise in all aspects of solution design and application development for specific business environment
- Should be able to collaborate with external technology team to coordinate delivery of software solution.
Desired Skills*
Work Timings*
- 12.00 PM to 9.00 PM IST (Need to be flexible as per business need)
Job Location*
