Social Media Director

Key Responsibilities

• Client Relationship Management

  : Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives. Serve as the primary point of contact for senior clients.

• Strategic Planning

  : Develop and execute strategic account plans tailored to clients’ business goals, ensuring alignment with their marketing or business strategies.

• Account Growth & Retention

  : Drive revenue growth and client retention through proactive account management, identifying upsell and cross-sell opportunities, and ensuring client satisfaction.

• Team Leadership

  : Lead and mentor account management teams, providing guidance and support in day-to-day operations, as well as in the execution of client campaigns.

• Project Management

  : Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within budget, and to the highest quality standards.

• Client Presentations

  : Lead client presentations, workshops, and reviews to demonstrate the value of services, report on performance, and discuss new opportunities.

• Cross-Functional Collaboration

  : Collaborate with creative, digital, media, and production teams to deliver comprehensive solutions to clients, ensuring seamless execution across all touchpoints.

• Financial Management

  : Manage account budgets and ensure profitability by forecasting, tracking, and reporting on revenue, expenses, and project costs.

• Market Insight & Strategy

  : Stay current on industry trends, market conditions, and competitor activities to provide clients with relevant insights and strategic recommendations.

• Problem Solving & Conflict Resolution

  : Address and resolve any client issues or conflicts swiftly, ensuring that client expectations are met or exceeded.

Skills and Qualifications

• Experience

  : 2+ years in account management or client servicing within [industry, e.g., advertising, marketing, media, etc.], with a proven track record of managing high-profile clients.

• Leadership

  : Demonstrated experience in leading and motivating cross-functional teams and managing client accounts at a senior level.

• Strategic Thinking

  : Strong ability to develop strategic plans that align with client goals and business objectives.

• Communication Skills

  : Exceptional verbal and written communication skills, with the ability to present confidently to clients and internal teams.

• Project Management

  : Experience managing complex projects and delivering results under tight deadlines and budget constraints.

• Financial Acumen

  : Strong understanding of budgeting, forecasting, and financial management.

• Problem-Solving

  : A proactive approach to identifying issues and implementing solutions that add value to the client and organization.

• Client-Centric

  : Passionate about delivering exceptional client service and creating long-term partnerships.

• Education

  : Bachelor's degree in Business, Marketing, or related field (or equivalent work experience).

Interested candidates please mail me your resume at hello@whizzhr.com

Warm regards,

Sairose Mosani

Whizz HR