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15.0 years
0 Lacs
Delhi Cantonment, Delhi, India
On-site
Role : Sr Presales Consultant - IT Infrastructure & Cloud Location : Delhi NCR- Gurgaon - Haryana (Gautam buddh Nagar) Notice Period desired :Immediate to 15 Days - Early Joiners Serving Notice Period- Job Summary We are looking for an experienced Presales Solutions Architect with strong experience in IT Infrastructure, Cloud, Microsoft 365 & Security to join our team. The ideal candidate will play a key role in driving pre-sales activities by providing technical expertise and crafting tailored solutions for enterprise customers. This role requires strong collaboration with sales, technical, and delivery teams to assess client needs, develop proposals, and present compelling solutions that meet business and technical requirements & manage ongoing projects till closure with complete ownership. Key Responsibilities Client Engagement & Requirement Analysis : Work closely with sales teams to understand client requirements and identify business challenges in IT infrastructure, cloud, and MICROSOFT 365 environments. Conduct client meetings, discovery workshops, and assessments to gather detailed information about their current infrastructure, pain points, and objectives. Analyse customer needs and map them to solutions that leverage IT infrastructure, cloud platforms (AWS, Azure, Google Cloud), and Microsoft 365 products. Must have strong understanding of Ongoing Managed Services & how to position ongoing services along with professional services projects. Solution Design & Proposal Development Design end-to-end solutions that address client needs in cloud computing, data center infrastructure, networking, storage, security, and MICROSOFT 365 collaboration tools. Develop customized proposals, including detailed architecture, service descriptions, and technical configurations. Create comprehensive Statements of Work (SOW), effort estimates, and solution overviews to support the sales process. Ensure solutions are technically sound, cost-effective, and scalable for future growth. Technical Presentations & Demonstrations Conduct solution presentations and product demonstrations to clients, highlighting the value proposition and business benefits of proposed solutions. Lead technical deep dives and showcase proofs-of-concept (POC) to demonstrate the viability and impact of the recommended infrastructure, cloud, and MICROSOFT365 solutions. Assist in addressing client queries and technical objections during the pre-sales phase. IT Consulting Technology Strategy Develop customer IT roadmaps aligned with business objectives. System Integration : Recommend and implement solutions that streamline operations, such as cloud services & cybersecurity tools. Problem-Solving : Diagnose IT challenges, from infrastructure issues to software inefficiencies, and propose tailored solutions. Risk Management : Identify potential IT risks and design mitigation strategies, including data security and disaster recovery plans. Optimization : Assess current technology stacks to enhance performance, scalability, and with Internal Teams : Partner with technical teams (engineering, cloud architects, delivery teams) to ensure proposed solutions are feasible and align with the company's delivery capabilities. Collaborate with product and service teams to stay up-to-date on the latest offerings, technologies, and best practices within the cloud, IT infrastructure, and Microsoft 365 landscapes. Effort Estimation & Pricing Estimate resource requirements, timelines, and costs for infrastructure and cloud solutions, ensuring accurate pricing models for each project. Work with finance and commercial teams to finalize pricing and ensure alignment with business objectives. Industry Knowledge & Continuous Learning Stay informed about emerging technologies and market trends within IT infrastructure, cloud computing, and Microsoft 365. Pursue certifications and training to maintain expertise in relevant technologies and services. Project Planning & Scoping Define and document project objectives, scope, and deliverables. Conduct detailed project scoping to identify requirements for IT infrastructure and cloud solutions. Ensure alignment with client objectives and organizational goals. Project Management Develop detailed project plans, including timelines, resources, and milestones. Coordinate cross functional teams to ensure project deliverables are met within scope and budget. Monitor project progress and provide regular updates to stakeholders. Manage project risks, issues, and changes, ensuring swift Management : Act as a primary point of contact between the client, internal teams, and third-party vendors. Facilitate regular project status meetings and communicate key updates, risks, and mitigation plans. Foster strong relationships with clients to ensure satisfaction and repeat business. Qualifications Bachelor's degree in computer science, Information Technology, or a related field. Master's degree is a plus. PMP, PRINCE2, or similar project management certification is a must. Must have multiple certifications in IT (MCSA/MCSE/CCNA/Azure/AWS/M365 etc) Experience Minimum 15 years of overall experience in IT & at least 10+ years' experience in managing IT Infrastructure, Cloud, Microsoft 365 related Presales activities. Proven experience in scoping, SOW documentation, and effort estimation. Strong presales experience, including solutioning, customer interactions, and supporting proposal development. Handson experience in cloud platforms (Microsoft 365, Azure, AWS, Google Cloud) and IT infrastructure services (Servers, Networking, Storage, Data Centres). Technical Skills Strong understanding of cloud services (IaaS, PaaS, SaaS) and IT infrastructure technologies (virtualization, networking, storage). Excellent knowledge of Microsoft 365 related implementation & migration projects. Strong knowledge & understanding of Microsoft Intune, Entra ID & Security. Proficiency in hybrid cloud solutions, and related automation and management tools. Familiarity with Active Directory, Azure AD, identity management, and security protocol Expertise in effort estimation models and methodologies for complex IT and cloud projects. Proficiency in project management tools (Microsoft Project, Jira, Asana & Smartsheet etc). Soft Skills Excellent communication and presentation skills. Strong organizational skills with the ability to manage multiple projects simultaneously. Strong problem solving and risk management skills. Ability to work effectively in cross functional teams and handle client facing roles. Must Have Skills Solid understanding of IT Infrastructure, Microsoft 365, AD, DNS, DHCP, Basic Network Strong Presales & Project Management Skills (ref:hirist.tech)
Posted 1 month ago
12.0 years
0 Lacs
Andhra Pradesh, India
On-site
Bachelors degree in Computer Science, Engineering, Information Systems, or related field. 12 years of experience in technical program or project management. Proven experience with mainframe technologies (e.g., COBOL, JCL, DB2, IMS, CICS, VSAM). Strong hands-on understanding of AWS services such as EC2, S3, RDS, Lambda, CloudFormation, and networking/security features. Experience leading modernization/migration projects from mainframe to cloud. Familiarity with agile delivery models (Scrum, SAFe) and hybrid program management approaches. Strong communication, stakeholder management, and risk management skills. Proficiency in tools like Jira, Confluence, MS Project, or Smartsheet Lead large-scale, cross-functional programs involving legacy mainframe systems (z/OS, COBOL, JCL, DB2, etc.) and modern cloud solutions (AWS). Develop and manage program roadmaps, timelines, budgets, and resource plans. Coordinate across engineering, infrastructure, security, compliance, and business teams to ensure alignment and timely delivery. Drive mainframe-to-cloud migration initiatives including replatforming, refactoring, or building cloud-native components. Manage stakeholder communications and provide regular updates to leadership. Identify and resolve program-level risks, dependencies, and bottlenecks. Ensure best practices are followed in cloud architecture, infrastructure as code, CI/CD, and DevOps. Work with solution architects and technical leads to ensure alignment of deliverables with technical strategy and business goals. Maintain program documentation including charters, status reports, RAID logs, and post-implementation reviews.
Posted 1 month ago
10.0 years
0 Lacs
India
On-site
Salesforce Business Analyst (Service Cloud & FSL) We are seeking a Senior Salesforce Business Analyst to support our enterprise-wide Service Cloud and Field Service Lightning (FSL) transformation initiatives. This role focuses on gathering and analyzing business requirements, collaborating closely with stakeholders and technical teams, and ensuring Salesforce solutions align with operational needs and strategic goals. The ideal candidate will have strong knowledge of Salesforce Service Cloud and FSL , excellent analytical and communication skills, and experience working in complex, cross-functional environments. Key Responsibilities Lead business analysis activities across Salesforce Service Cloud and FSL projects, from initial discovery through to solution deployment. Collaborate with business stakeholders, dispatchers, field technicians, and product owners to understand field service and customer service operations and gather functional and non-functional requirements. Document detailed user stories, process flows, technician journeys, and business use cases that align with Salesforce best practices. Analyze current customer service and field service processes and identify opportunities for automation, scheduling optimization, and mobility improvements using Service Cloud and FSL capabilities. Work closely with Salesforce architects, developers, and QA teams to ensure accurate translation of business and field operational needs into technical solutions. Support configuration and validation of Service Cloud and FSL features, including but not limited to: Case Management, Work Orders, Service Appointments, Skills & Territories, Scheduling Policies, Gantt Views, Omni-Channel, Knowledge Base, Service Console, Macros, Flows, and related automation. Participate in UAT planning and execution, ensuring solutions meet both contact center and field service business requirements and deliver expected outcomes. Collaborate on training materials, user documentation, and support user adoption efforts for dispatchers, mobile technicians, and customer service reps. Help define and track key performance metrics (KPIs) such as first-time fix rate, technician utilization, appointment adherence, and customer satisfaction post-deployment. Qualifications Bachelor's degree in Business, Information Systems, or related discipline. Salesforce Administrator and/or Service Cloud and FSL Consultant certification preferred. Minimum 10 years of business analysis experience, including 8 years working with Salesforce in enterprise settings. In-depth knowledge of Salesforce Service Cloud and FSL functionality, including mobile workforce management, appointment booking, and dispatch optimization. Strong skills in process mapping, requirements documentation, and stakeholder engagement across customer service and field operations. Experience working in Agile or hybrid project environments, using tools like Jira, Azure DevOps, or Smartsheet. Proven ability to bridge the gap between business, technical teams, and field stakeholders, aligning solutions with strategic goals.
Posted 1 month ago
10.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance. Senior Manager Business Operations – India Technology Hub A Day in the Life: The role will serve as a strategic advisor, thought partner, and execution lead to the VP – Technology. This role is critical in driving organizational efficiency, enabling smooth day-to-day operations, and ensuring global alignment across business, technology, and administrative functions within the India Tech Hub. The incumbent will oversee strategic planning, communications, governance, and business operations, acting as the operational engine behind the technology leadership team. Expected Responsibilities: Strategic Leadership & Advisory: Act as a trusted advisor to the VP – Technology on strategic and operational priorities. Coordinate and track execution of key programs and projects, ensuring timely delivery and stakeholder alignment. Lead quarterly and annual planning processes, including preparation for board/business reviews. Provide data-driven recommendations to support decision-making and long-term planning. Lead and develop a dynamic business & facility operation team that is focused on support, operations, and planning. Business Operations & Governance: Lead key business operations functions: annual planning, budgeting, KPI tracking, risk management, and compliance. Establish governance frameworks and operating rhythms (e.g., QBRs, staff meetings, leadership offsites). Manage executive-level dashboards, metrics, and reporting for business operations and project outcomes. Own leadership meetings – set agenda, ensure follow-ups, and track decisions and action items. Organizational Effectiveness & Communication: Enable effective internal communication from the VP / SVP's office to technology teams and global stakeholders. Support change management initiatives and cultural alignment with global standards. Manage leadership communications including decks, reports, townhalls, and board level documentation. Serve as a communication bridge between the VP, ITH Leadership, internal / external stakeholders, including global leadership, partners, and cross-functional teams and ensure plans are communicated in a timely manner, including risks and opportunities. Draft executive communications, presentations, and reports for leadership reviews and global updates. Project & Program Management: Lead or support strategic programs across technology, people, and operations domains. Track key initiatives across the organization, resolving roadblocks and ensuring alignment. Drive digital transformation and process improvement projects to enhance productivity and align with global standard processes. Stakeholder Engagement & Collaboration: Coordinate with global counterparts & serve as a liaison between India leadership and global. Build and maintain relationships with internal and external stakeholders for seamless operations. Lead special projects on behalf of the VP / SVP Leadership (e.g., setting up new teams, innovation programs, vendor strategy, due diligence for tech partnerships). Drive employee engagement activities and act as a cultural ambassador for ITH. Site Projects & Initiatives: Drive and manage key site-related projects aimed at improving operational efficiency or enhancing the overall employee experience. Work closely with the VP to prioritize and execute these projects in alignment with broader business goals. Day-to-Day Business Operations: Leads day-to-day operating rhythm, communications, and engagement for technology hub, supporting the VP initiatives and ensuring the efficient operation of the Technology organization within the location. Facilities & Admin Business Operation: Lead and develop a high-performing team responsible for managing all aspects of business and facility operations, including: Facilities Management, Food & Catering Operations, Event Management & Logistics, Administrative & Coordination Support, Security & Safety Oversee the day-to-day operations of office facilities, ensuring effective maintenance, cleanliness, implementation of safety protocols, and optimal space utilization Manage relationships with external vendors and service providers for facility-related services. Act as a key operational point of contact, supporting the VP and senior leadership in daily operational needs. Anticipate potential challenges and proactively address issues to minimize disruptions to operations. Education: Bachelor's degree or equivalent in Business Administration, Operations Management, or related field. Experience: 10-12+ years of experience in technology, business operations, consulting, or strategy roles, ideally in a tech environment. 2+ years in supporting senior leadership teams is a bonus. Proven experience in managing and supporting senior leaders and organizations in a fast-paced, dynamic work environment. Managerial experience handling large scale operations, ideally in a fast-paced IT / ITES operations environment, preferably product-based companies. Experience managing a high-performing team, providing clear direction, fostering collaboration, and ensuring accountability to deliver results at scale. Demonstrated knowledge of best practice PM methodologies and a desire for continuous improvement. Experience managing multi - projects and scaling site operations Experience leading a team, managing to deliverables Experience working in a GCC or a global technology organization preferred. Prior experience in management consulting, CoS roles, or running PMO functions is highly desirable. Strong background in managing facilities, vendor relations, event logistics, and team management. Familiarity with employee engagement initiatives or corporate wellness programs. Knowledge of local regulations related to office operations, facilities, compliance, and employee safety Great interpersonal and communication skills and very strong organization, analyitcal, and follow-up capabilities. Technical tools & proficiency: Smartsheet, SharePoint, and the MS Suite (excellence in MS Excel) Experience working in an Agile environment Jira and Confluence mastery Experience working with procurement tools like Coupa Skills & Competencies: Leadership: Strong leadership skills with the ability to motivate and manage a team. Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with different stakeholders. Project Management: Strong project management skills, including planning, budgeting, and execution. Problem-Solving: Ability to anticipate operational challenges and solve problems efficiently and effectively. Organizational Skills: Exceptional organizational skills with a keen eye for detail and prioritization. Vendor Management: Experience managing relationships with external service providers and vendors. Tech-Savvy: Comfortable with office technology, scheduling tools, and basic IT troubleshooting. Cultural awareness: Ability to foster inclusion and work effectively in a diverse, multicultural environment. We are all leaders, committed to growth and results. Are you ready to create a positive change with your work for the community and the world? We’re looking for you. Join us.
Posted 1 month ago
6.0 - 9.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Scrum Master- TD Senior Consultant Opportunity Transformation Delivery at EY provides a rewarding career targeted toward becoming a professional in complex business, technology, and infrastructure transformations. If you have a passion for rallying together with a team to solve the most complex challenges in today’s marketplace, come join our dynamic TD team! Our team is looking for a Scrum Master to support the range of clients we serve. Responsibilities Guide and coach the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers Build high performing teams by recognizing areas of strength and improvement and employing appropriate coaching and development techniques Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines Coach the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicate effectively, both internally and externally working within the Scrum team Work with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization Work with Agile coaches and other Scrum Masters to grow within the role and demonstrate Servant leadership skills Contribute to the advancement and improvement of Agile practices within the organization Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, and Sprint Retrospective Education Graduates / BE - B. Tech / MCA Certification CSM/ SAFe Agilist / SAFe Scrum Master / PMI-ACP /PSM/ A-CSM To qualify for the role, you must have Strong 6-9 years of experience in Agile delivery methodologies Knowledge of one more industry standard Agile PM tools – Jira or Azure Devops/Trello/Smartsheet confluence Knowledge of an agile framework or method (i.e. Scrum, Kanban, SAFe) Demonstrated excellent oral and written communication skills Flexible to work in US and UK time zones Good to have Experience working with Agile Transformation Project Understanding of waterfall methodologies JIRA administration and configuration knowledge Agile Coaching experience Business analysis skill Pharmaceutical Sector experience Able to perform an Agile maturity assessment Flexible to work in US and UK time zone What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies and the work we do with them is as varied as they are. You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career Freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 month ago
3.0 - 8.0 years
5 - 11 Lacs
Hyderabad
Hybrid
Position Title: Assessment Process Specialist Location: Hyderabad, India POSITION SUMMARY: The Assessment Process Specialist I serves in a project management role, coordinating logistical aspects of test development and production processes and the integration of technological systems and capabilities for an assigned program or programs. The Assessment Process Specialist I works closely with Assessment Specialists and other Process Specialists on the team in managing the schedules, processes, policies, tools and systems on the development and delivery of assessment components for programs. This position works under the direction of Senior Program/Process Leads to coordinate one or more programs and oversee the delivery process. The Assessment Process Specialist I must work independently and must also be a strong team player, working with internal and external stakeholders. PRIMARY RESPONSIBILITIES: Develop and monitor plans and processes for a more efficient operational workflow Assist in the preparation of test-related deliverables, innovative products and services, including special reports, proposals, and surveys Assist with the preparation and monitoring of schedules for producing tests and test-related deliverables Communicate with the organisations staff, vendors, and clients regarding scheduling, key due dates and deliverables, update schedules as significant changes occur May serve as program resource to clients and candidates, providing advice and interpreting program guidelines and attending meetings as requested Hold or participate in regular internal meetings with project staff to communicate information and monitor schedules Flow information to the appropriate staff within appropriate timeframes to resolve issues affecting all development Assist in the preparation of project expenses and revising monthly forecasts Adhere to ethical standards and comply with the laws and regulations applicable to your job function KNOWLEDGE/SKILLS: Has a track record of adding value to official or unofficial teams by actively participating in them and seeking to understand the various interests of team members. Customer-focused and foster respectful relationships with internal and external colleagues. Act with the customer or internal stakeholders in mind and consider downstream implications. Possess the skills to plan, organize, and manage tasks and resources to accomplish a well-defined objective, within constraints of time, resources, and cost. Demonstrate a strong learning orientation to willingly develop new skills and competencies that will improve personal and business performance. Ability to problem-solve and have the flexibility to adjust project plans and schedules and adapt existing processes and procedures to meet deliverables on time and with the expected quality without negatively impacting colleagues, processes, or other deliverables. Demonstrate a high level of productivity and exhibit accountability for assigned work. Understanding and ability to build Power BI report visualizations Understanding and ability to work in DAX and the ability to optimize performance of Power BI Ability to work with models in Power BI and knowledge and ability to use SQL and pull that information into Power BI Ability to complete data transformation EDUCATION AND EXPERIENCE: EDUCATION Bachelors Degree in field of specialty is required. GENERAL EXPERIENCE This position requires at least 3 years of experience in process or project management, administration, operational or technical activities. Experience in assessment development is preferred. This position requires strong verbal and written communication skills, well-developed organizational skills, strong technical skills, and a willingness/adeptness with regards to learning new technology. Effectively communicates across technical and functional teams to translate data insights into actionable business solutions. Adept at refining visualizations to reflect applied business context and enhance decision-making.
Posted 1 month ago
0.0 - 7.0 years
0 Lacs
Gurugram, Haryana
On-site
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Responsibilities Requisition ID R-10359126 Date posted 07/03/2025 End Date 07/05/2025 City Gurugram State/Region Haryana Country India Location Type Onsite Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Specialist, Client Operations Support What does Specialist – Client Operations Support do in Fiserv? As a Specialist of Client Operations Support, your primary role will be to work with internal / external partners to add/manage remit billers for the walk-in bill pay business. Provide Support to Spanish-Speaking Agent/Clients What will the person do in his role? Spanish-Speaking Agent Support : Handle a weekly queue of 60-70 calls from Spanish-speaking agents. Provide support to small chains, including Su Casa de Cambio, Ranch Market, Ideal Market, and Check Cash Depot. Responsibilities include BSA compliance assistance. Agent Gateway Setups: Facilitate support for agents under this platform with user creation, equipment setup, and training. Operations Support: Provide primary operations support for Walmart and national chains unassigned to regional managers. Vetting Process: Initiate the vetting process for new non-contracted billers. Operational Issue Resolution: Partner with agents and clients on operational issues escalated to the ACBS team. Agent Activations: Assist with agent activations, re-activations, and terminations. Adjustment Requests: Initiate adjustment requests sent to the ACBS email. Payment Reports: Set up SRP ACH and payment reports requested by agents and chains. Biller Fee Changes: Handle incoming biller fee change requests, fill out necessary templates, and open ServiceNow tickets detailing required scripts. Escalated Payment Issues: Partner with internal teams to resolve escalated agent and chain payment and ACH issues. Backup Support: Provide primary backup support for accounts when the primary contact is out of office. Rejected Payments: Review daily rejected payments reports to initiate cancellations/refunds for Kroger and US Payments. Email rejected payment letters to Kroger divisions and inquire about details for rejected payments with US Payments. Distribute Failed ACH report. Resolve agent failed ach's Facilitate the setting up of merchant ids with the various processor/acquiring relationships. Coordinate with various internal partners in the implementation process of new and existing clients to identify the MID needs for that implementation. Monitor Smartsheet for agent bank changes, verify information is correct. Work with retailers/CSP's/and Settlement to resolve deposit discrepancies. Escalate to internal collections if needed. Understand reconciliation and funds flow and be able to communicate effectively with retailers. Review agent with unusual transaction volume increases. Good analytical skills to identify anomalies Be able to work with external vendor and agent to facilitate the ordering of deposit tickets for new banking setups. Accuracy and effective written communication. Verify banking documentation and update agent banking in CheckFree Pay system. / Data entry accuracy and adherence to procedure. Share Process Improvement ideas. Create and maintain version-controlled SOPs What does the person need to have? Bachelor’s degree in any stream with knowledge of Banking Domain Must be fluent in Spanish (written and verbal) Must be fluent in English (written and verbal) 5-7 years relevant experience preferred. Experience of working with Product support and high availability solutions support environments (complex financial environment preferred). Proven customer service skills Ability to work non-standard hours and holidays as part of 24X7 team Ability to work under pressure to complete tasks on schedule and with high quality Advanced MS Office skills What would be great to have? An advanced degree in Finance/Banking or related discipline Expertise in Power BI/Sharepoint/SQL/Power Apps Advance MS Office Skills Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Posted 1 month ago
6.0 - 9.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Scrum Master- TD Senior Consultant Opportunity Transformation Delivery at EY provides a rewarding career targeted toward becoming a professional in complex business, technology, and infrastructure transformations. If you have a passion for rallying together with a team to solve the most complex challenges in today’s marketplace, come join our dynamic TD team! Our team is looking for a Scrum Master to support the range of clients we serve. Responsibilities Guide and coach the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers Build high performing teams by recognizing areas of strength and improvement and employing appropriate coaching and development techniques Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines Coach the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicate effectively, both internally and externally working within the Scrum team Work with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization Work with Agile coaches and other Scrum Masters to grow within the role and demonstrate Servant leadership skills Contribute to the advancement and improvement of Agile practices within the organization Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, and Sprint Retrospective Education Graduates / BE - B. Tech / MCA Certification CSM/ SAFe Agilist / SAFe Scrum Master / PMI-ACP /PSM/ A-CSM To qualify for the role, you must have Strong 6-9 years of experience in Agile delivery methodologies Knowledge of one more industry standard Agile PM tools – Jira or Azure Devops/Trello/Smartsheet confluence Knowledge of an agile framework or method (i.e. Scrum, Kanban, SAFe) Demonstrated excellent oral and written communication skills Flexible to work in US and UK time zones Good to have Experience working with Agile Transformation Project Understanding of waterfall methodologies JIRA administration and configuration knowledge Agile Coaching experience Business analysis skill Pharmaceutical Sector experience Able to perform an Agile maturity assessment Flexible to work in US and UK time zone What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies and the work we do with them is as varied as they are. You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career Freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 month ago
6.0 - 9.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Scrum Master- TD Senior Consultant Opportunity Transformation Delivery @ EY provides a rewarding career targeted toward becoming a professional in complex business, technology, and infrastructure transformations. If you have a passion for rallying together with a team to solve the most complex challenges in today’s marketplace, come join our dynamic TD team! Our team is looking for a Scrum Master to support the range of clients we serve. Responsibilities Guide and coach the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers Build high performing teams by recognizing areas of strength and improvement and employing appropriate coaching and development techniques Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines Coach the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicate effectively, both internally and externally working within the Scrum team Work with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization Work with Agile coaches and other Scrum Masters to grow within the role and demonstrate Servant leadership skills Contribute to the advancement and improvement of Agile practices within the organization Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, and Sprint Retrospective Education Graduates / BE - B. Tech / MCA Certification CSM/ SAFe Agilist / SAFe Scrum Master / PMI-ACP /PSM/ A-CSM To qualify for the role, you must have Strong 6-9 years of experience in Agile delivery methodologies Knowledge of one more industry standard Agile PM tools – Jira or Azure Devops/Trello/Smartsheet confluence Knowledge of an agile framework or method (i.e. Scrum, Kanban, SAFe) Demonstrated excellent oral and written communication skills Flexible to work in US and UK time zones Good to have Experience working with Agile Transformation Project Understanding of waterfall methodologies JIRA administration and configuration knowledge Agile Coaching experience Business analysis skill Pharmaceutical Sector experience Able to perform an Agile maturity assessment Flexible to work in US and UK time zone What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies and the work we do with them is as varied as they are. You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career Freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 month ago
8.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job Title: Lead Data Engineer/Tech Project Manager Location: Noida Job Type: Full-time Experience: 8-12 years Industry: IT/Analytics/Business Consulting Services Overview: We are looking for an experienced Project Manager to lead end-to-end delivery of Data Analytics projects. The ideal candidate should bring a strong mix of technical knowledge, stakeholder management, and delivery leadership to successfully manage multiple projects in a fast-paced consulting environment. You will be the primary point of contact between clients, technical teams, and business units—ensuring timelines, quality, and value creation. Roles and Responsibilities: Own project delivery for data analytics engagements—from scoping, planning, execution to closure. Drive stakeholder discussions and manage expectations across client and internal leadership. Collaborate with Data Engineers, BI Developers, Business Analysts, and QA to ensure deliverables are aligned with business objectives. Manage project plans, resourcing, timelines, risk registers, and communication plans. Ensure adherence to delivery frameworks (Agile/Scrum/Waterfall) based on project context. Track KPIs around effort estimation, quality, timelines, and budget. Conduct regular sprint reviews, retrospectives, and status meetings. Help in identifying opportunities for value addition, change requests, and future enhancements. Contribute to pre-sales solutioning, project estimation, and proposal writing as needed. Required Professional Expertise: 10–14 years of experience, with at least 4+ years in project management for Data/BI/Analytics solutions. Proven success in managing end-to-end delivery of analytics projects in a consulting environment. Strong understanding of modern data platforms, ETL processes, data warehousing, and BI tools (e.g., Power BI, Tableau, Azure Data Factory, Snowflake, etc.). Excellent communication, documentation, and client-facing skills. Proficient in using project management tools such as JIRA, MS Project, Smartsheet, or equivalent. PMP, CSM, or SAFe certifications are a plus. Bachelor’s degree in computer science, Engineering, or related discipline. MBA or equivalent business qualification preferred.
Posted 1 month ago
4.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Bachelors degree in computer science, Information Technology, or a related field. 3-4 years of experience in implementing Smartsheet solutions, including Control Center. Strong understanding of ERP systems and experience in integrating Smartsheet with ERP and other systems. Excellent English communication skills, both written and verbal. Proven project management experience Smartsheet Control Center Certification required Certifications such as Smartsheet Product Certified User, Smartsheet Solution Certified, PMP (Project Management Professional), or similar desired. Proficiency in data analysis and reporting using Smartsheet and other tools. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Roles and Responsibilities Gather requirements for, design and Implement Smartsheet Control Center solutions for portfolio and material management. Integrate Smartsheet solutions with ERP and other systems to streamline processes and enhance data flow. Collaborate with stakeholders to gather requirements and design effective Smartsheet solutions. Provide training and support to users on Smartsheet functionalities and best practices. Monitor and maintain Smartsheet systems to ensure optimal performance and reliability. Develop and maintain documentation for Smartsheet solutions, including user guides and technical specifications. Manage projects from initiation to completion, ensuring timely delivery and adherence to budget and quality standards. Troubleshoot and resolve issues related to Smartsheet implementations and integrations.
Posted 1 month ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
Process Consultant - Implementation Quality & Governance Position Overview We are seeking a detail-oriented and experienced Process Consultant based in India to oversee, monitor, and ensure the quality and success of our ITSM and Customer Support SaaS tool implementations. This role is critical in maintaining our high standards of delivery excellence, ensuring all projects adhere to established processes, meet quality benchmarks, and achieve customer satisfaction scores of 4.5+ out of 5. The successful candidate will simultaneously track and govern 75-90 smaller implementation projects (4-12 weeks duration) using advanced project management methodologies and tools. Key Responsibilities Process Governance & Quality Assurance Establish, maintain, and enforce standardized implementation processes for ITSM and Customer Support SaaS platforms (Intercom, Zendesk, Freshworks, Jira Service Management, etc.) Monitor project adherence to defined methodologies, quality gates, and delivery standards Conduct regular process audits and quality reviews across all active implementation projects Identify process gaps, deviations, and implement corrective measures to ensure compliance Create and maintain process documentation, templates, and best practice guidelines Project Monitoring & Tracking Oversee and track 75-90 concurrent implementation projects ranging from 4-12 weeks in duration Monitor project milestones, deliverables, timelines, and budget adherence across all implementations Implement early warning systems to identify at-risk projects and escalate issues proactively Generate comprehensive dashboards and reports for stakeholders and leadership teams Ensure all projects maintain timeline commitments and quality standards Customer Satisfaction Management Drive initiatives to achieve and maintain customer satisfaction scores of 4.5+ out of 5 Monitor CSAT trends, identify improvement opportunities, and implement action plans Collaborate with project teams to address customer concerns and feedback promptly Establish customer feedback loops and satisfaction measurement mechanisms Conduct post-implementation reviews to capture lessons learned and improvement opportunities Tool & Technology Management Implement and optimize project management tools (Rocketlane, Asana, Monday.com, Smartsheet, or similar) for portfolio tracking Create automated reporting and monitoring systems for real-time project visibility Maintain project management tool configurations, workflows, and integrations Train project teams on tool usage and best practices Evaluate and recommend new tools and technologies to improve process efficiency Team Collaboration & Support Work closely with Project Managers, Product Consultants, Solution Architects, and implementation teams Provide guidance and support to ensure process compliance across all projects Conduct regular training sessions on process improvements and quality standards Facilitate cross-project knowledge sharing and best practice adoption Support escalation management and issue resolution across multiple projects Reporting & Analytics Generate weekly, monthly, and quarterly reports on portfolio health and performance metrics Create executive dashboards showing project status, quality metrics, and CSAT trends Analyze project data to identify patterns, risks, and improvement opportunities Present findings and recommendations to leadership and stakeholders Maintain comprehensive project documentation and historical performance data Required Qualifications Experience & Background 5-8 years of experience in process consulting, project management, or quality assurance roles Minimum 3 years of experience with ITSM and Customer Support SaaS implementations Proven track record managing large portfolios of concurrent projects (50+ projects) Experience with Intercom, Atlassian, Zendesk, Freshworks, Jira Service Management, or similar platforms Strong background in process improvement methodologies (Six Sigma, Lean, ITIL preferred) Technical Skills Expert proficiency in project management tools (Rocketlane, Asana, Monday.com, Smartsheet, MS Project) Advanced Excel/Google Sheets skills for data analysis and reporting Experience with business intelligence and dashboard tools (Tableau, Power BI, or similar) Knowledge of ITSM frameworks and best practices (ITIL Foundation certified preferred) Understanding of SaaS architecture, integrations, and implementation methodologies Process & Quality Management Strong understanding of project governance frameworks and quality assurance principles Experience implementing and maintaining process documentation and standards Knowledge of customer satisfaction measurement and improvement methodologies Familiarity with audit procedures and compliance monitoring Experience with risk management and issue escalation processes Soft Skills & Competencies Exceptional analytical and problem-solving abilities Strong attention to detail with ability to manage multiple priorities simultaneously Excellent communication skills for cross-functional team collaboration Proactive mindset with ability to identify and address issues before they escalate Strong organizational skills and ability to work in fast-paced environments Preferred Qualifications Bachelor's degree in Engineering, Business Administration, or related field PMP, PRINCE2, or equivalent project management certification Six Sigma Green Belt or Black Belt certification ITIL Foundation or higher certification Experience with North American business environments Background in consulting or professional services organizations Performance Metrics & KPIs Maintain 95%+ project on-time delivery rate across portfolio Achieve average CSAT scores of 4.5+ out of 5 across all implementations Ensure 98%+ process compliance across all monitored projects Generate accurate weekly portfolio status reports with 100% project coverage Reduce project escalations by 20% through proactive monitoring and intervention Working Arrangements Location: India-based (remote work with occasional travel for team meetings) Hours: Overlap with North American business hours (EST/PST) for stakeholder communication Travel: Minimal domestic travel may be required for training or team meetings Team Structure: Reports to Delivery Lead with matrix reporting to the management What We Offer Competitive salary aligned with Indian market standards Performance bonuses based on portfolio success metrics and CSAT achievements Comprehensive health and wellness benefits Professional development budget for certifications and training Opportunity to work with cutting-edge SaaS technologies and global clients Career advancement opportunities within growing professional services organization
Posted 1 month ago
47.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML India - Bengaluru Project / Program Management No Regular Full-Time 2588 Emmes Global mail_outline Get future jobs matching this search or Overview Job Description Emmes Group: Building a better future for us all. Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us! Primary Purpose The Senior Project Manager, Initiatives is responsible for the project life cycle for various organizational initiatives, some of which are listed in the Emmes Strategic Scorecard. This position works closely with members of the Executive and Operations Team, who serve as Executive Sponsors of initiatives. This position is expected to hold information confidential and act as a trusted confidant of Executives. The Senior Project Manager, Initiatives will manage all aspects of assigned initiatives of varying complexity and medium to large size by assembling work groups, assigning individual responsibilities, identifying needed resources, developing schedules to ensure timely project completion, identifying critical capabilities, project resources, budgets, risks and critical path issues. As the senior member of the team, this position provides training, coaching and mentoring to junior team members, and manages direct reports Responsibilities Manages overall initiative lifecycle, including the day-to-day activities of planning, coordinating, implementing, monitoring, documenting, and completing assigned initiatives across global teams. Monitors initiatives to ensure initiative framework processes are being followed and project management best practices are being used, including reporting on metrics related to initiative health, completion of milestones on time and within budget, and adoption of effective change management processes. Coordinates tasks and communication within and across teams and develops presentation materials for projects and executives. Partners with business leaders to ensure alignment of initiative scope and deliverables with business and corporate strategies. Facilitates or leads initiative meetings to develop efficient and effective future state outcome and to identify deliverables needed to ensure initiative goals are met. Works with Business Analyst Manager to develop an effective change management plan for assigned initiatives, then serves as the change agent champion and lead the execution of the change management plan. Compiles and provides monthly initiative status reports, KPIs and metrics related to health of assigned initiatives to executive sponsors, stakeholders, and peers, including key updates, cost, schedule, status, and risks. Exercises independent discretion and judgment to solve complex problems regarding project, department, or division-related work. Promotes, develops, and maintains disciplined initiative project management models and frameworks (and related tools and processes) across Emmes and its subsidiaries; ensures adherence, adoption, implementation, and review of lessons learned. Initiates and shares learning opportunities for the initiative team to continue to grow as professionals. Coordinates activities with Business Analyst and/or Application Analyst assigned to initiative. Assists with tracking project expenditure. Provides training, coaching, and mentoring to junior team members. Provides management to direct reports and leadership to full team. Manages vendor relationships during vendor-run implementations. Performs other duties as assigned. Qualifications Undergraduate degree in business or humanities field preferred. 10+ years of project/program/portfolio management experience with demonstrated increase in responsibility and project complexity, including managing enterprise level business and technology transformation projects as well as resource management, financial management, and/or budget analysis. PMP or equivalent certification and a proven track record of successfully managing projects in a fast-paced business. Experience building customer and stakeholder relationships with a focus on problem resolution. Experience explaining technical terms to non-technical staff. Exceptional project management skills with ability to multitask and manage multiple projects across diverse global teams in a highly matrixed environment. Demonstrated planning and project management skills. Excellent listening, communication, presentation, interpersonal skills, both written and verbal, with an ability to inform, influence, convince and persuade. Strong skills in prioritization, organization, decision-making, time management, and planning. Ability to drive to tangible results in a timely manner even when the work involves a highlevel of ambiguity. Skilled in facilitating meetings with multiple stakeholders, including building consensus, motivation, and managing conflict. Strong analytical, problem-solving, and troubleshooting skills; with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Ability to demonstrate strategic thinking capability, exercise good judgement, make sound decisions, and escalate issues/decision making as appropriate. Knowledge of technology concepts including Software Development Life Cycle (SDLC), process improvement, and agile methodologies is preferred. Experience in O365, Smartsheet or MS Project, and Jira is preferred. CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes
Posted 1 month ago
5.0 - 10.0 years
6 - 15 Lacs
Bengaluru
Hybrid
Bachelors degree in computer science, Information Technology, or a related field. 5 years of experience in implementing Smartsheet solutions, including Control Center. Strong understanding of ERP systems and experience in integrating Smartsheet with ERP and other systems. Excellent English communication skills, both written and verbal. Proven project management experience Smartsheet Control Center Certification required Certifications such as Smartsheet Product Certified User, Smartsheet Solution Certified, PMP (Project Management Professional), or similar desired. Proficiency in data analysis and reporting using Smartsheet and other tools. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Roles & Responsibilities Gather requirements for, design and Implement Smartsheet Control Center solutions for portfolio and material management. Integrate Smartsheet solutions with ERP and other systems to streamline processes and enhance data flow. Collaborate with stakeholders to gather requirements and design effective Smartsheet solutions. Provide training and support to users on Smartsheet functionalities and best practices. Monitor and maintain Smartsheet systems to ensure optimal performance and reliability. Develop and maintain documentation for Smartsheet solutions, including user guides and technical specifications. Manage projects from initiation to completion, ensuring timely delivery and adherence to budget and quality standards. Troubleshoot and resolve issues related to Smartsheet implementations and integrations.
Posted 1 month ago
12.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job title : Team Lead – Support Program Management undefined Hiring Manager: Group Lead – Study Management Location: Hyderabad % of travel expected: Travel required as per business need Job type: Permanent and Full time About The Job Our Team: Sanofi Business Operations (SBO) – Medical Services is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. Main Responsibilities People: (1) Mentor the team on day-to-day operations and exceptional situations, providing guidance on end-to-end P2P services, budget management, TA activities, and medical evidence generation support. (2) Monitor work progress and provide solutions to issues and queries related to OPEX budget and SOW review, WBS & PO submission, PO/Invoice Reconciliation, CDA/Confidentiality Notice management, Vendor Onboarding, Adhoc request (Support for Meetings, Presentations, Data comparison), Study ID Card development, SharePoint Maintenance, Internal Calendar management, Different Booklet Creation support, ABP Entries, Study Document Upload and any other ad hoc assignments (3) Implement effective resource and back-up planning to ensure business continuity across all support program activities and P2P services (4) Identify areas for innovation in project tracking, budget management, and data privacy compliance, implementing improvements with external and internal partners (5) Act as a key contact and thought partner for assigned activities, including Annual Budgeting Plan (ABP) processes and Share Point site management. (6) Ensure effective work allocation among team members for various TA-specific tasks and miscellaneous activities. (7) Share best practices and serve as a change agent for operational excellence in support program management. (8) Supervise ala tasks performed by the team members and manage project governance. Performance: (1) Collaborate with global stakeholders to set future projections and timelines for end-to-end P2P services, budget management and TA activities. (2) Ensure the team delivers ongoing projects as per agreed timelines, including SRC reviews, study ID card management, and Smartsheet tracking. (3) Maintain defined quality parameters and review processes before sending deliverables to stakeholders. (4) Support the team in resolving technical issues related to P2P systems, budget tools, tracking systems, and Share Point sites. (5) Monitor projects closely, ensuring timely completion of project trackers, document archival, and maintenance of necessary tracking tools for audit readiness. (6) Guide the team in effectively managing multiple parallel projects across various therapeutic areas. Process: (1) Develop a strong understanding of end-to-end P2P services, budget management workflows and support program management processes to meet stakeholder expectations. (2) Encourage the team to implement best practices and leverage internal/external business knowledge to improve project processes. (3) Stay informed about operational excellence techniques and facilitate continuous skill upgradation for team members. (4) Mentor the team in delivering various scientific events and providing project management support for symposia, advisory boards, etc. (5) Support the team in driving project governance meetings with stakeholders, vendors, and digital teams to track and monitor project progress. (6) Identify and propose automation solutions to streamline P2P processes, budget management, TA activity tracking, and medical evidence generation support. Stakeholders: (1) Support global stakeholders in project planning, resource allocation, and ensuring business continuity as per agreed plans. (2) Assist global stakeholders with process improvements, risk mitigation plans, and new initiatives related to support program management and P2P services. (3) Foster effective collaboration with stakeholders to understand their requirements and propose solutions aligned with their expectations. (4) Maintain productive working relationships with stakeholders and work alongside them to resolve ongoing issues or problems. (5) Establish and maintain regular governance with various stakeholders involved in support program management. About You Experience: 12 + years of relevant experience with project management experience within pharmaceutical industry Soft skills: Strong interpersonal and negotiation skills, able to deal with ambiguity and conflicting priorities Technical skills: MS office (including Teams, SharePoint), project management tools such as Smartsheet, MS Project, JIRA etc. Education: Postgraduate in Pharma /life Sciences/Medical with Finance management background Languages: Excellent knowledge of English language (spoken and written) Pursue Progress , Discover extraordinary!!! Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!null Pursue Progress . Discover Extraordinary . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch One day at Sanofi and check out our Diversity Equity and Inclusion initiatives at Sanofi.com
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Title: Animal Welfare Assessment manager About Us This role is part of a global team named AWACT (Animal Welfare Assessment Core Team), within TIM research platform, Global Compliance and Policy. It mainly involves managing remote animal welfare assessments. It means numerous interactions with various internal and external partners including scientists, veterinarians, animal facility managers, and other internal and external stakeholders involved in animal welfare in an international environment. The person occupying this position will therefore need to have excellent communication and relationship management skills, in addition to their expertise in animal welfare and remote assessment methodologies. This combination of technical and relational skills is essential to ensure effective assessments that comply with ethical standards, while maintaining good relationships with all partners involved in the process. Main Responsibilities Collaborate with the AWA Lead, AWACT members and Animal Welfare Experts (AWE) to implement the external partners global audit program to ensure compliance with regulatory standards and welfare guidelines at Sanofi third-parties (suppliers, CROs, collaborations). Conduct Sanofi Animal Welfare Assessments (AWA): Review AWA questionnaires and interact with partners as necessary to assess their animal care and use program Conduct virtual visits - Exceptionally, conduct on-site visits Prepare audit reports and follow up on CAPA Create and follow up partners approval status in QualiPSO Manage the AWA database (currently Smartsheet®): be responsible for data entry and integrity for AWACT develop dashboard for the follow up of AWA KPI develop new tracking tools as necessary and implement AI wherever possible to reduce bureaucracy Monitor notifications for AWA requests via eEITF, scientist.com or any other relevant notification system to track new contracted studies, selected partners and the need for their qualification. Review remote questionnaires received through scientist.com such as RFI and VERIFI Provide veterinary advice and assistance to AWE for document review before site visit to large CROs, or for any AWA related questions. Provide AWA training to new onboarded AWE Provide training and assistance to Sanofi sponsors for the implementation of Sanofi principles on animal protection at third-parties. Assist with the global annual external animal use data collection Assist with the global management of Animal Welfare Concerns reported from outsourced studies Assist with the global management of Animal Welfare Concerns reported from outsourced studies About You Experience Assist with the global management of Animal Welfare Concerns reported from outsourced studies Previous experience in laboratory animal science setting in a veterinary role. Experience of working in AAALAC-accredited animal facilities. Proven ability to train staff Previous experience in performing audits and/or quality assurance Soft and technical skills: Knowledge of laboratory animal welfare regulations and guidelines (EU, UK, US, Canada). Excellent communication skills with the ability to collaborate effectively with remote teams and remote partners, mainly based in the US and Europe. Highly motivated and able to work independently and remotely Intermediate Digital and AI skills – database management, data visualization/dashboard, project management, …undefined Education: Veterinary degree, Background in Laboratory animal science Languages: Fluency in English null Pursue Progress . Discover Extraordinary . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch One day at Sanofi and check out our Diversity Equity and Inclusion initiatives at Sanofi.com
Posted 1 month ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job title : Project Specialist– Medical Contributions Hiring Manager: Associate Project Manager – Grants Location: Hyderabad % of travel expected: Travel required as per business need Job type: Permanent and Full time About The Job Our Team: Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions . SBO strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. Main Responsibilities The Project Specialist will support for the below: Support the process for Medical Contributions management activities which includes Independent Medical Education (IME) Research grants Scholarship/Fellowships First point of contact for external request for medical contribution Review the requests and triage the requests as per the established process Send the request to concerned team/correct business owner to further process and coordinate for any required information. Requests should be triaged within 24 hrs of receipt. Follow up via email/reports to ensure selected coordinator will assume the responsibility of grant manager or reassign the request. Development of supplemental forms either in excel or Smartsheet, to support the needs of each affiliate to collect more information about the request than is gathered from the universal application in the portal Continuous process improvement and training materials developed for this new process of Medical Contributions management Update iEnvision and relevant trackers/SmartSheet/SharePoint. Develop and run reports for process assessment and improvement. Archive all the documentation related to the request in iEnvision People: (1) Primary point of contact for requestor for technical aspects of application submission; Primary point of contact for internal Medical Contributions coordinators to support triage and flow; (2) Align with internal stakeholders to follow the Medical Contributions process as per SOP and guidelines. Performance: (1) Maintain project database and conduct routine critical analyses of project objectives and deliverables to proactively identify and communicate potential risks and possible efficiencies to the stakeholders and ensuring compliance; (2) Track relevant project key performance indicators (KPIs); (3) Ensure operational excellence and compliance readiness. Process: (1) Review Medical Contributions requests and evaluate according to guidelines and SOPs; (2) First point of contact for external request for medical contribution (3) Support the triage of applications to the correct business owner across the globe which come through the newly established iEnvision portal of medical contribution tool; (4) The routing rules for this should be up to date by the person in charge of this activity; (5) Support the development of supplemental forms either in excel or Smartsheet, to support the needs of each affiliate to collect more information about the request than is gathered from the universal application in the portal; (6) Monitor appropriate overall metrics and effectiveness measures and communicate results to internal stakeholders; (7) Regularly update iEnvision on the status of all projects as assigned including relevant trackers/SmartSheet/SharePoint; (8) Consider process improvement ideas to ensure efficient operations. Stakeholders: (1) Work closely with stakeholders from all GBUs, Sanofi Business Operations & leadership team About You Experience: 3 + years' experience in grants administrative or similar role Soft skills: Must possess sound interpersonal and information gathering skills, being able to relate well to others at all levels throughout the organization and can work in a team environment, effectively interacting with others Technical skills: MS Word, PowerPoint, Excel, Sharepoint Education: Degree in a scientific/ Pharmaceutical discipline or related degree Languages: Excellent knowledge of English language (spoken and written) Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! null Pursue Progress . Discover Extraordinary . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch One day at Sanofi and check out our Diversity Equity and Inclusion initiatives at Sanofi.com
Posted 1 month ago
8.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Job Requirements The Project Coordinator Diamond Excellence plays a critical role in driving execution of strategic projects focused on elevating product quality, customer trust, and operational scalability in the diamond category. This role partners with cross-functional leaders across supply chain, retail, merchandising, and quality to ensure best-in-class diamond standards are implemented and sustained across the network. Strategic Project Coordination: -Assist in the execution of national and zonal diamond excellence initiatives, from ideation to deployment. -Track and report on high-priority projects aligned with organizational KPIs (e.g., quality compliance, synthetic screening, diamond SOPs). -Ensure timely execution across stores, distribution centers, and vendor touchpoints. -Maintain project governance structures \u2013 charters, milestones, risk logs, and stakeholder updates. Cross-Functional Stakeholder Collaboration: -Coordinate between internal teams (Quality, Retail Ops, Learning & Development, Product) and external partners (gem labs, tech providers, vendors). -Facilitate working sessions, reviews, and leadership presentations on key diamond initiatives. -Support seamless rollout of enterprise-wide quality improvement programs. Operational & Quality Process Oversight: -Assist in refining and institutionalizing SOPs for diamond handling, evaluation, synthetic screening, and light performance protocols. -Monitor and support TEP (Tagging, Evaluation, Pricing) accuracy, especially for solitaires and high-value studded inventory. -Collaborate with store teams and gemmologists to drive error reduction and process discipline. Presentation & Reporting: -Maintain real-time dashboards for project health, diamond quality incidents, and training reach. -Analyze insights from store audits, feedback loops, and synthetic screening reports to support continuous improvement. -Develop and deliver high-impact presentations for cross-functional and leadership reviews, translating complex diamond-related insights (e.g., quality metrics, synthetic screening trends, TEP validations) into clear, actionable recommendations. Training & Capability Building: -Support the Diamond Excellence team in coordinating L&D interventions for RSOs and gemmologists. -Track completion and impact of training programs tied to diamond superiority, certification, and customer engagement. -Assist in creating digital and in-store tools that enable teams to demonstrate value to premium clientele. Work Experience Required Qualifications: -Bachelor's degree in Business, Operations, Gemmology, or related field; MBA certification preferred. -Understanding of gemmology or luxury retail operations strongly preferred. -Minimum 8-10 years of experience in project coordination, retail operations, or quality/process excellence roles. Skills & Competencies: -Strong execution orientation with ability to handle high-scale project portfolios. -Proficiency in MS Excel, PowerPoint, project management tools (e.g., Monday.com, MS Project, Smartsheet). -Excellent verbal and written communication; strong stakeholder management. -Analytical thinking and attention to operational detail. -Ability to thrive in a structured yet fast-paced, customer-obsessed environment.
Posted 1 month ago
2.0 years
0 Lacs
Greater Kolkata Area
On-site
Overview: We are looking for an organized and proactive Company Secretary with at least 2 years of solid experience in corporate governance, legal compliance, and secretarial services. The candidate will support board operations, maintain statutory compliance, and act as the bridge between directors, shareholders, and regulators—ensuring our legal and ethical integrity at all times. Key Responsibilities Corporate Governance & Board Support Organize and coordinate Board, Committee, and AGM/EGM meetings: prepare agendas, disseminate board papers, minute discussions, and track action items Advise the Board and senior management on governance best practices, directors’ duties, and regulatory requirements Statutory Compliance & Filings Maintain statutory registers and minute books in accordance with the Companies Act and other relevant regulations . Prepare and submit filings (annual returns, financial statements, director changes, etc.) to regulatory bodies (ROC, SEBI, MCA) Shareholder Relations Manage communications with shareholders: notices, dividend processing, resolutions, and proxies Respond to shareholder inquiries and coordinate shareholder engagement Corporate Records & Risk Management Safeguard critical corporate documents: incorporation certificates, agreements, corporate seal, and registers Monitor changes in laws and regulations, assess their impact, and implement compliance strategies Administrative & Advisory Roles Support legal and contract management functions (drafting, reviews, audits) Collaborate with finance, risk, and legal departments to integrate governance into operational decision-making . Qualifications & Experience Professional qualification: Company Secretary (ICSI/ACS); LLB or B.Com/BBA is a plus 2–4 years of experience in a similar corporate secretarial, governance, or compliance role In-depth knowledge of Companies Act, corporate governance norms, ROC/SEBI/MCA compliance Strong organizational skills, meticulous attention to detail, and excellent communication abilities Proficiency in MS Office and familiarity with secretarial software/tools (e‑filing portals, Smartsheet etc.)
Posted 1 month ago
8.0 - 13.0 years
10 - 18 Lacs
Hyderabad
Work from Office
HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Excellent Communication skills. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive [1:28 pm, 30/06/2025] Manish Chauhan: HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Excellent Communication skills. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams.
Posted 1 month ago
100.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Entity: Technology Job Family Group: IT&S Group Job Description: You will work with You will work as a member of a high-energy, top-performing team of engineers, working alongside technology leaders to shape the vision and drive the execution of ground-breaking compute and data platforms that make a real impact. Let me tell you about the role A Project Manager at bp drives the successful delivery of products, platforms, and services by applying structured development and execution methods, including Agile. This role ensures alignment with bp’s strategic objectives through comprehensive planning, execution, and delivery oversight. Project Managers skillfully balance constraints, manage team members and interdependencies, mitigate risks, and resolve conflicting priorities to deliver successful outcomes. What you will deliver Project and programme management: Develop and implement detailed project plans, including schedules, budgets, resource allocation, and delivery roadmaps. Use appropriate methodologies to deliver projects on time, within budget, and at the desired quality. Coordinate across teams to ensure project alignment with bp’s strategic objectives. Delivery oversight in Agile environments: Work within Agile frameworks to align project milestones with iterative delivery cycles. Coordinate across multiple teams to track progress, resolve dependencies, and ensure continuous delivery of value. Support Agile practices at the organizational level by fostering collaboration and adaptability. Risk and change management: Identify, evaluate, and mitigate risks to project success. Proactively address issues and adapt plans to manage changes effectively while ensuring project objectives remain achievable. Stakeholder alignment and engagement: Build strong relationships with business, technical, and external partners to maintain alignment on goals, requirements, and delivery priorities. Act as a communication link between partners to ensure clarity and focus throughout the project lifecycle. Continuous improvement and process optimization: Lead efforts to refine project management practices, focusing on repeatable and measurable processes. Drive initiatives to improve delivery efficiency, reduce risks, and enhance project outcomes while maintaining a culture of continuous improvement. What you will need to be successful (experience and qualifications) Strong communication with the ability to articulate complex ideas clearly and effectively. Strong problem-solving with the ability to think strategically and make data-driven decisions. Strong relationship skills, able to motivate cross-functional teams. At this level, the Project Manager has basic proficiency in independently handling a range of basic tasks. They complete tasks with general supervision, balancing priorities, monitoring progress, and resolving straightforward issues. Stakeholder management and systems development skills are strengthening, as they begin to coordinate with broader teams and refine delivery techniques. While gaining experience in Agile practices, they focus on supporting team alignment with sprint goals. Preferred experience: Experience in project management or related field. Familiarity with project management tools (e.g., Microsoft Project, Jira, Smartsheet, Microsoft ADO). Basic understanding of Agile frameworks. About Bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, API and platform design, Benefits Management, Business Analysis, Business modelling, Client Counseling, Cloud Platforms, Configuration management and release, Data Analysis, Data design, Data Management, Demand Management, Design Thinking, Dialogue enablement, Digital innovation, Digital Product Management, Employee Experience, Empowering Others, Facilitation, Influencing, Long Term Planning, Managing change, Marketing strategy, Measurement and metrics {+ 5 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Posted 1 month ago
0 years
0 Lacs
Hyderābād
On-site
Job title : Project Specialist– Medical Contributions Hiring Manager: Associate Project Manager – Grants Location: Hyderabad % of travel expected: Travel required as per business need Job type: Permanent and Full time About the job Our Team: Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions . SBO strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. Main responsibilities: The Project Specialist will support for the below: Support the process for Medical Contributions management activities which includes Independent Medical Education (IME) Research grants Scholarship/Fellowships First point of contact for external request for medical contribution Review the requests and triage the requests as per the established process Send the request to concerned team/correct business owner to further process and coordinate for any required information. Requests should be triaged within 24 hrs of receipt. Follow up via email/reports to ensure selected coordinator will assume the responsibility of grant manager or reassign the request. Development of supplemental forms either in excel or Smartsheet, to support the needs of each affiliate to collect more information about the request than is gathered from the universal application in the portal Continuous process improvement and training materials developed for this new process of Medical Contributions management Update iEnvision and relevant trackers/SmartSheet/SharePoint. Develop and run reports for process assessment and improvement. Archive all the documentation related to the request in iEnvision People : (1) Primary point of contact for requestor for technical aspects of application submission; Primary point of contact for internal Medical Contributions coordinators to support triage and flow; (2) Align with internal stakeholders to follow the Medical Contributions process as per SOP and guidelines. Performance : (1) Maintain project database and conduct routine critical analyses of project objectives and deliverables to proactively identify and communicate potential risks and possible efficiencies to the stakeholders and ensuring compliance; (2) Track relevant project key performance indicators (KPIs); (3) Ensure operational excellence and compliance readiness. Process : (1) Review Medical Contributions requests and evaluate according to guidelines and SOPs; (2) First point of contact for external request for medical contribution (3) Support the triage of applications to the correct business owner across the globe which come through the newly established iEnvision portal of medical contribution tool; (4) The routing rules for this should be up to date by the person in charge of this activity; (5) Support the development of supplemental forms either in excel or Smartsheet, to support the needs of each affiliate to collect more information about the request than is gathered from the universal application in the portal; (6) Monitor appropriate overall metrics and effectiveness measures and communicate results to internal stakeholders; (7) Regularly update iEnvision on the status of all projects as assigned including relevant trackers/SmartSheet/SharePoint; (8) Consider process improvement ideas to ensure efficient operations. Stakeholders : (1) Work closely with stakeholders from all GBUs, Sanofi Business Operations & leadership team About you Experience : 3 + years' experience in grants administrative or similar role Soft skills : Must possess sound interpersonal and information gathering skills, being able to relate well to others at all levels throughout the organization and can work in a team environment, effectively interacting with others Technical skills : MS Word, PowerPoint, Excel , Sharepoint Education : Degree in a scientific/ Pharmaceutical discipline or related degree Languages : Excellent knowledge of English language (spoken and written) Pursue Progress, discover Extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Posted 1 month ago
12.0 years
0 Lacs
Hyderābād
On-site
Job title : Team Lead – Support Program Management undefined Hiring Manager: Group Lead – Study Management Location: Hyderabad % of travel expected: Travel required as per business need Job type: Permanent and Full time About the job Our Team: Sanofi Business Operations (SBO) – Medical Services is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. Main responsibilities: People : (1) Mentor the team on day-to-day operations and exceptional situations, providing guidance on end-to-end P2P services, budget management, TA activities, and medical evidence generation support. (2) Monitor work Progress and provide solutions to issues and queries related to OPEX budget and SOW review, WBS & PO submission, PO/Invoice Reconciliation, CDA/Confidentiality Notice management, Vendor Onboarding, Adhoc request (Support for Meetings, Presentations, Data comparison), Study ID Card development, SharePoint Maintenance, Internal Calendar management, Different Booklet Creation support, ABP Entries, Study Document Upload and any other ad hoc assignments (3) Implement effective resource and back-up planning to ensure business continuity across all support program activities and P2P services (4) Identify areas for innovation in project tracking, budget management, and data privacy compliance, implementing improvements with external and internal partners (5) Act as a key contact and thought partner for assigned activities, including Annual Budgeting Plan (ABP) processes and Share Point site management. (6) Ensure effective work allocation among team members for various TA-specific tasks and miscellaneous activities. (7) Share best practices and serve as a change agent for operational excellence in support program management. (8) Supervise ala tasks performed by the team members and manage project governance. Performance : (1) Collaborate with global stakeholders to set future projections and timelines for end-to-end P2P services, budget management and TA activities. (2) Ensure the team delivers ongoing projects as per agreed timelines, including SRC reviews, study ID card management, and Smartsheet tracking. (3) Maintain defined quality parameters and review processes before sending deliverables to stakeholders. (4) Support the team in resolving technical issues related to P2P systems, budget tools, tracking systems, and Share Point sites. (5) Monitor projects closely, ensuring timely completion of project trackers, document archival, and maintenance of necessary tracking tools for audit readiness. (6) Guide the team in effectively managing multiple parallel projects across various therapeutic areas. Process : (1) Develop a strong understanding of end-to-end P2P services, budget management workflows and support program management processes to meet stakeholder expectations. (2) Encourage the team to implement best practices and leverage internal/external business knowledge to improve project processes. (3) Stay informed about operational excellence techniques and facilitate continuous skill upgradation for team members. (4) Mentor the team in delivering various scientific events and providing project management support for symposia, advisory boards, etc. (5) Support the team in driving project governance meetings with stakeholders, vendors, and digital teams to track and monitor project progress. (6) Identify and propose automation solutions to streamline P2P processes, budget management, TA activity tracking, and medical evidence generation support. Stakeholders : (1) Support global stakeholders in project planning, resource allocation, and ensuring business continuity as per agreed plans. (2) Assist global stakeholders with process improvements, risk mitigation plans, and new initiatives related to support program management and P2P services. (3) Foster effective collaboration with stakeholders to understand their requirements and propose solutions aligned with their expectations. (4) Maintain productive working relationships with stakeholders and work alongside them to resolve ongoing issues or problems. (5) Establish and maintain regular governance with various stakeholders involved in support program management. About you Experience : 12 + years of relevant experience with project management experience within pharmaceutical industry Soft skills : Strong interpersonal and negotiation skills, able to deal with ambiguity and conflicting priorities Technical skills : MS office (including Teams, SharePoint), project management tools such as Smartsheet, MS Project, JIRA etc. Education : Postgraduate in Pharma /life Sciences/Medical with Finance management background · Languages : Excellent knowledge of English language (spoken and written) Pursue Progress , Discover Extraordinary!!! Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Posted 1 month ago
5.0 years
4 - 5 Lacs
Gurgaon
On-site
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Incumbents may be part of a project management office (PMO) in their business and will be required to develop communication campaigns and go to market strategy for some of the projects. Primary Responsibilities: Project Management & Execution Lead and manage complex, cross-functional projects from concept to completion, ensuring alignment with brand and business goals Develop project scopes, timelines, budgets, and resource plans; manage risks and resolve issues proactively Ensure all deliverables meet healthcare compliance standards and brand guidelines Brand Strategy Integration Translate brand strategy into actionable project plans that reinforce our TIE identity across OGA and within Enterprise Collaborate with creative, digital, and other TIE teams to ensure brand consistency in all communications and experiences Stakeholder Collaboration Serve as the central point of contact for marketing and external agencies Facilitate alignment and communication across departments to ensure smooth execution and strategic coherence Performance & Optimization Define and track KPIs such as brand engagement, stakeholder satisfaction, and project ROI Conduct post-project reviews to identify insights and drive continuous improvement Champion brand governance and project management best practices across the organization Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor’s degree 5+ years of project management experience alongside 4+ years of experience as a Brand Strategist with multiple brands Proven experience integrating brand strategy into complex, multi-stakeholder projects Solid understanding of healthcare operations Proficiency in project management tools (e.g., Smartsheet, Asana, MS Project) Proven excellent communication, leadership, and stakeholder management skills Preferred Qualification: PMP At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #njp
Posted 1 month ago
5.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Incumbents may be part of a project management office (PMO) in their business and will be required to develop communication campaigns and go to market strategy for some of the projects. Primary Responsibilities Project Management & Execution Lead and manage complex, cross-functional projects from concept to completion, ensuring alignment with brand and business goals Develop project scopes, timelines, budgets, and resource plans; manage risks and resolve issues proactively Ensure all deliverables meet healthcare compliance standards and brand guidelines Brand Strategy Integration Translate brand strategy into actionable project plans that reinforce our TIE identity across OGA and within Enterprise Collaborate with creative, digital, and other TIE teams to ensure brand consistency in all communications and experiences Stakeholder Collaboration Serve as the central point of contact for marketing and external agencies Facilitate alignment and communication across departments to ensure smooth execution and strategic coherence Performance & Optimization Define and track KPIs such as brand engagement, stakeholder satisfaction, and project ROI Conduct post-project reviews to identify insights and drive continuous improvement Champion brand governance and project management best practices across the organization Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor’s degree 5+ years of project management experience alongside 4+ years of experience as a Brand Strategist with multiple brands Proven experience integrating brand strategy into complex, multi-stakeholder projects Solid understanding of healthcare operations Proficiency in project management tools (e.g., Smartsheet, Asana, MS Project) Proven excellent communication, leadership, and stakeholder management skills Preferred Qualification PMP At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #njp
Posted 1 month ago
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