Global Industrial SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 170-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America Key Responsibilities Strong knowledge of Microsoft Tools: Windows 10, Office 2013/2016, Remote Desktop Services, Server 2012/2016 OS. Advanced working knowledge of vmware virtualization environments. Advanced Active Directory administration skill. Advanced knowledge of PC/laptop, Servers, Network Devices hardware. Ability to work collaboratively in a team environment. Experience engineering Active Directory Federation Services (ADFS) Experience with Office 365 integration in multi - domain enterprise environment Experience with LDAP integration Required Experience with DNS, DHCP Experience with Print Servers Experience planning, coordinating, and monitoring project activities Experience with patching and vulnerability management Experience with EDR tools like crowdstrike. Competencies And Skills BS/MS degree in Computer Science, Engineering or a related subject. Five years Systems Engineer experience in a 500+ user environment. MCP or MCSE Certification. EEO/AA Statement
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Product Cross Referencing - Receive customer product usage lists and provide equal and/or alternate product information from the Global Industrial website and catalog at times in short turnaround timeframes Research and analyze internal costing and pricing information for products Analyze large data sheets from external partner for accuracy and correct product matches. Support Bid Desk team on product Cross Reference research needs for time sensitive bid opportunities Work with other Global Industrial associates, product managers, and vendor partners to gather information, resolve customer needs, and improve processes Maintain and manage internal Cross Reference database tool Support individual and team KPIs Competencies And Skills Strong attention to detail and organization Excellent written communication and comprehension Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Motivated to create and perpetuate a team environment in a remote environment with other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, email and chat programs Qualifications: High school diploma or GED Experience in deadline driven environment with high attention to accuracy Experience in analyzing large data sets EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
SYX Services Private Limited, a subsidiary of Global Industrial Company (NYSE: GIC), provides information technology services exclusively to Global Industrial Company and its subsidiaries in the United States and Canada. Established in July 2011, we have grown to a 70-member team comprising Java developers, SAP professionals, .net developers, Oracle developers, a creative team, and a Web Chat team. With over 70 years of experience, Global Industrial Company and its subsidiaries have been industry leaders in supplying private label and brand name industrial equipment and supplies to businesses across North America. As a part of the SYX Services team, your responsibilities will include working closely with the IA manager to plan IT audits, develop work programs, timelines, risk assessments, and other planning documents. You will collaborate with IT leadership to document IT processes, identify and test controls, and participate in recurring SOX testing activities and Internal Audit programs. Acting as a fieldwork leader, you will oversee the daily progress of IT fieldwork, update management on audit status and issues, and demonstrate a thorough understanding of complex information systems. Your commitment to personal development will be key in staying abreast of technology trends and legislative changes impacting IT in North America and Europe. Additionally, you will leverage strong project management skills, collaborate with audit team members, and utilize current technology and tools to enhance deliverables" effectiveness. The ideal candidate will possess audit/risk experience in a $1B+ business, familiarity with PCI-DSS, ERP controls and security (preferably SAP), and knowledge of COBIT and Sarbanes-Oxley. Holding one or more of the following certifications: CPA, CA, CISA, CISSP, CISM, CBCP, CIA, or CFE will be advantageous. Qualifications for this role include a degree in business, accounting, finance, computer science, information systems, engineering, or a related discipline, along with two to five years of experience as an auditor or risk adviser in a public accounting firm, professional services firm, or industry setting. Strong understanding of IT processes, risks, technologies, and controls, as well as excellent presentation, verbal communication, and report writing skills, will be essential. Furthermore, solid project management, teamwork, and relationship-building abilities are crucial for success in this role.,
As a team member of SYX Services Private Limited, a subsidiary of Global Industrial Company, you will be responsible for providing exceptional customer service through chat communication. Your role will involve assisting customers with inquiries, promoting company products and services, and ensuring customer satisfaction. You will work closely with a team of professionals to address customer needs effectively. Key Responsibilities - Assist customers via chat communication to promote and sell company products or services - Provide basic customer support and escalate complex issues to appropriate staff members - Demonstrate a strong focus on customer service and product knowledge - Prepare and follow up on customer quotes, providing pricing and availability information - Coordinate discounted prices for large orders and input sales orders accurately - Utilize suggestive selling techniques to promote additional products - Maintain a high level of chat quality and adhere to company guidelines - Perform any other duties as assigned by the management Competencies And Skills - Minimum of 2 years of sales experience in a Call Center, Chat, and/or Email process - Graduate degree preferred - Excellent written and verbal communication skills - Willingness to work in shifts according to US timings - Demonstrated dependability and ability to work in a fast-paced environment - Proficiency in MS Word, Excel, Internet Explorer, and Outlook - Strong organizational skills, attention to detail, and ability to multitask under time constraints Qualifications - This position requires a candidate with a proven track record in sales and customer service. The ideal candidate will possess the necessary skills and competencies to excel in a dynamic and customer-focused environment. ,
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Effectively manage multiple sales reps to develop their skills in generating revenue. Continuously analyze sales activities to suggest improvements and identify missed opportunities, ensuring GEC business practices are followed. Prioritize tasks, utilize time effectively, and take full advantage of available resources. Take contacts when required. Collaborate with Sales Executives to implement training and incentive programs. Establish and maintain a positive team atmosphere where sales team members feel supported. Coach, motivate, and inspire the team to achieve and exceed sales targets. Develop rapport with reps to gain their trust and confidence. Develop performance objectives with sales reps, clearly articulating responsibilities and expectations. Promote professional development among sales reps by encouraging training and other resources to enhance skills. Understand Global Equipment Company’s industry and products. Stay knowledgeable about GEC’s market strategy, competitive landscape, unique value proposition, and financial metrics. Keep current with competitor activities and industry changes that affect product sales. Understand how to improve the sales team’s ability to spot emerging customer opportunities. Competencies And Skills Minimum 2 to 4 years supervisory experience in chat/email/telephone sales. Experience supervising 10+ employees in a Business to Business Sales environment. Must understand basic math to include calculation of percentages, profit margins, gross profit vs. net income, etc. Disciplined self-starter with strong work ethic Strong organizational, administrative and time management skills Demonstrated success in achieving and exceeding sales goals and quotas. Excellent oral/written communication, presentation, negotiation, organizational skills. Proficient in Microsoft Excel, PowerPoint and Word EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Effectively manage multiple sales reps to develop their skills in generating revenue, ensuring GEC business practices are followed. Continuously analyze sales activities to suggest improvements and identify missed opportunities. Prioritize tasks, utilize time efficiently, and leverage available resources. Collaborate with Sales Executives to implement training and incentive programs, and assist in developing and executing strategies. Establish a supportive team atmosphere, coach and motivate sales reps to achieve and exceed targets, and promote professional development. Set clear performance standards and goals, provide timely feedback, and take necessary disciplinary actions. Focus on improving C-SAT scores, Quality Scores, and overall customer experience while enhancing agent productivity. Stay informed about GEC’s industry, market strategy, and competitive landscape, and keep up with industry changes and emerging customer opportunities. Competencies And Skills Minimum 2 to 4 years supervisory experience in chat/email/telephone sales. Experience supervising 10+ employees in a Business to Business Sales environment. Must understand basic math to include calculation of percentages, profit margins, gross profit vs. net income, etc. Disciplined self-starter with strong work ethic Strong organizational, administrative and time management skills Demonstrated success in achieving and exceeding sales goals and quotas. Excellent oral/written communication, presentation, negotiation, organizational skills. Proficient in Microsoft Excel, PowerPoint and Word EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Effectively manage multiple sales reps to develop their skills in generating revenue, ensuring GEC business practices are followed. Continuously analyze sales activities to suggest improvements and identify missed opportunities. Prioritize tasks, utilize time efficiently, and leverage available resources. Collaborate with Sales Executives to implement training and incentive programs, and assist in developing and executing strategies. Establish a supportive team atmosphere, coach and motivate sales reps to achieve and exceed targets, and promote professional development. Set clear performance standards and goals, provide timely feedback, and take necessary disciplinary actions. Focus on improving C-SAT scores, Quality Scores, and overall customer experience while enhancing agent productivity. Stay informed about GECs industry, market strategy, and competitive landscape, and keep up with industry changes and emerging customer opportunities. Competencies And Skills Minimum 2 to 4 years supervisory experience in chat/email/telephone sales. Experience supervising 10+ employees in a Business to Business Sales environment. Must understand basic math to include calculation of percentages, profit margins, gross profit vs. net income, etc. Disciplined self-starter with strong work ethic Strong organizational, administrative and time management skills Demonstrated success in achieving and exceeding sales goals and quotas. Excellent oral/written communication, presentation, negotiation, organizational skills. Proficient in Microsoft Excel, PowerPoint and Word EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training. Show more Show less
SYX Services Pvt ltd For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Within the Systemax Internal Audit Department (IAD), the Senior Auditor will participate in and supervise multiple audits. Audits will focus on the assessment and/or evaluation of business processes and the mitigation of related risks. Audits vary considerably in size and complexity and will cover a wide range of business processes. Our audits are designed for the purpose of strengthening internal controls and, in so doing, helping to improve business performance. In addition to audits that support financial audit objectives, our audits focus on effectiveness of our sales, manufacturing and distribution operations. This professional will serve as a fieldwork leader to assist management in employing proper procedures, reporting, and controls to maximize efficiencies and minimize risk. The successful candidate will work with leaders in our business operations to analyze, evaluate, and enhance the internal control process. A basic understanding of GAAP, GAAS, and Sarbanes Oxley is essential to the success of this position, along with experience and knowledge of the audit process. Collaborate with other IAD team members to plan the audit and develop work programs, timelines, risk assessments, and other planning documents. Work with business leadership to document the business processes and identify and test controls. Serve as a fieldwork leader by directing daily progress of fieldwork, informing supervisors of audit status, and managing staff performance. Demonstrate and apply a thorough understanding of various business processes. Use knowledge of the current environment and industry trends to identify potential audit issues, and communicate this information to management through written correspondence and verbal presentations. Demonstrate and apply strong project management skills, inspire teamwork and responsibility with audit team members, and use current technology and tools to enhance the effectiveness of deliverables and services. Competencies And Skills Bachelor or master degree in business, accounting, finance, computer science, information systems, engineering, or a related discipline. 2 to 4 years’ experience working as an auditor or risk advisor for a public accounting firm, professional services firm or within industry. Understanding of GAAP, GAAS, COSO and Sarbanes Oxley. Experience in consumer products, retail, manufacturing and/or supply chain. Strong understanding of business processes, risks, and controls. Project management skills. Strong written and verbal communication skills and presentation skills. Leadership, teamwork and client service skills. Demonstrated integrity within a professional environment. Qualifications Important Facts
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Product Cross Referencing - Receive customer product usage lists and provide equal and/or alternate product information from the Global Industrial website and catalog at times in short turnaround timeframes Research and analyze internal costing and pricing information for products Analyze large data sheets from external partner for accuracy and correct product matches. Support Bid Desk team on product Cross Reference research needs for time sensitive bid opportunities Work with other Global Industrial associates, product managers, and vendor partners to gather information, resolve customer needs, and improve processes Maintain and manage internal Cross Reference database tool Support individual and team KPIs Competencies And Skills Strong attention to detail and organization Excellent written communication and comprehension Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Motivated to create and perpetuate a team environment in a remote environment with other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, email and chat programs Qualifications: High school diploma or GED Experience in deadline driven environment with high attention to accuracy Experience in analyzing large data sets EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
SYX Services Pvt ltd SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC) We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, Dot net developers, Oracle developers, a creative team and a Web Chat team For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America Key Responsibilities This position is responsible for helping achieve our companys financial goals The Online Billing Analyst will be responsible for verifying daily billing and processing through our customers Online Billing Portals as well as analyzing rejections, resolving discrepancies and re-billing, Identify online billable invoices Process daily online billing in customer portals Act upon all billing rejections Utilize company specific online billing platforms for invoice creation Maintain database of all online billable invoices and status Analysis of online billing differences including invoice rejections Work with internal sales team and customers in resolution of billing rejections to ensure prompt payment Daily follow-up on progress of past due online billing invoices until payment is received Set up of online portals for automation through 3rd party vendor if warranted Competencies And Skills Experience in Accounts Receivable environment required Must have strong problem-solving and organizational skills Ability to prioritize and manage multiple tasks in a fast paced environment Require a strong sense of customer service Excellent PC skills required in MS Word, Excel, Explorer and Outlook Qualifications Important Facts
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Conduct thorough audits for Phone, email and chat to ensure they meet quality standards. Identify, document, and report quality issues, and work with relevant teams to resolve them promptly. Collaborate with cross-functional teams to establish quality standards and ensure adherence throughout the process. Monitor and analyze quality performance metrics, identifying trends and areas for improvement. Facilitate root cause analysis and implement corrective and preventive actions (CAPAs) to address quality issues. Ensure compliance with industry regulations, standards, and best practices. Provide training and guidance to team members on quality assurance processes and standards. Develop and maintain comprehensive documentation of quality assurance activities, including inspection reports, test results, and audit findings. Continuously review and improve quality assurance processes to enhance efficiency and effectiveness. Stay current with industry trends, advancements, and regulatory changes to ensure the organization’s quality assurance practices remain up-to-date. Develop, implement, and maintain robust quality assurance processes and systems. Competencies And Skills High school diploma or equivalent. Previous customer service experience preferred. Strong communication skills, both written and verbal. Exceptional problem-solving and critical-thinking abilities. Ability to work independently and as part of a team. Excellent time management skills and the ability to meet deadlines. Proficiency in using CRM software and other relevant tools. Ability to remain calm and professional under pressure. EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities We are looking for a Lead IGA Developer based in Mumbai, India (but to work during EST time zone normal business hours). Hands-on knowledge of Identity Manager product from One Identity is a must as this is the tool that must be integrated and configured in this role Duties/Responsibilities: Administration of One Identity tool and management of integrated Identities and Services Engineering support of One Identity Manager Environment Management of cloud and on-prem infrastructures hosting IAM Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server Monitor, Report and Analysis of bugs during and after IAM release versions Performance management of IAM tools, database and Infrastructure Administration of Identities and Services integrated with the One IDM tool Support for Organization integration with the IAM Infra Responsible for management of incident, problem and change within the IAM Infrastructure Responsible for documentation and update of IAM Processes and operating procedures Work with Software Development tool (e.g., KACE) and handle various IAM related tasks Essential Skills: Expert level knowledge of Identity Manager on Demand, Starling Connect, SuccessFactors ODATA – SOAP – REST API integration with Identity Manager, Active Directory, API for integration of Identity Manager with other applications like SAP, Database – Oracle and MS SQL, Salesforce etc. Excellent verbal and written communication skills Proficient in Microsoft Office Suite or related software Thorough understanding of information technology and information technology systems Knowledge of Windows server technologies Knowledge of Microsoft Active Directory Knowledge in MS-SQL (single and cluster configuration) - database technologies Experience in IAM solutions with strong knowledge of IAM concepts and understanding of security, risks, and governance Performs other related duties as assigned Competencies And Skills Graduate degree in Computer Science or Information Technology required or strong relevant experience At least 5 years of experience in administration of One Identity environment with increasing level of responsibility throughout EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Product Cross Referencing - Receive customer product usage lists and provide equal and/or alternate product information from the Global Industrial website and catalog at times in short turnaround timeframes Research and analyze internal costing and pricing information for products Analyze large data sheets from external partner for accuracy and correct product matches. Support Bid Desk team on product Cross Reference research needs for time sensitive bid opportunities Work with other Global Industrial associates, product managers, and vendor partners to gather information, resolve customer needs, and improve processes Maintain and manage internal Cross Reference database tool Support individual and team KPIs Competencies And Skills Strong attention to detail and organization Excellent written communication and comprehension Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Motivated to create and perpetuate a team environment in a remote environment with other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, email and chat programs Qualifications: High school diploma or GED Experience in deadline driven environment with high attention to accuracy Experience in analyzing large data sets EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers, associates, and partners Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries Efficiently and professionally communicate with customers and assist them with their needs Strong phone contact handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer, and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices Competencies And Skills 2+ years previous customer service experience in a phone / email contact center High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers, associates, and partners Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries Efficiently and professionally communicate with customers and assist them with their needs Strong phone contact handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer, and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices Competencies And Skills 2+ years previous customer service experience in a phone / email contact center High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers, associates, and partners Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries Efficiently and professionally communicate with customers and assist them with their needs Strong phone contact handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer, and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices Competencies And Skills 2+ years previous customer service experience in a phone / email contact center High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers, associates, and partners Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries Efficiently and professionally communicate with customers and assist them with their needs Strong phone contact handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer, and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices Competencies And Skills 2+ years previous customer service experience in a phone / email contact center High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers, associates, and partners Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries Efficiently and professionally communicate with customers and assist them with their needs Strong phone contact handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer, and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices Competencies And Skills 2+ years previous customer service experience in a phone / email contact center High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers, associates, and partners Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries Efficiently and professionally communicate with customers and assist them with their needs Strong phone contact handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer, and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices Competencies And Skills 2+ years previous customer service experience in a phone / email contact center High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Address inbound customer questions and concerns arriving via phone and email Own the entire interaction with that customer and provide total resolution for their needs Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes Investigate and resolve customer inquiries related to their orders or shipments Update systems and document all interactions with customers, associates, and partners Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries Efficiently and professionally communicate with customers and assist them with their needs Strong phone contact handling and active listening skills Excellent written communication and comprehension Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers Independent decision-making skills with the ability to handle and resolve complex issues Conversational, patient and confident demeanor with a positive attitude Ability to stay composed and objective with an angry customer, and de-escalate issues as needed Motivated to create and perpetuate a team environment in the workplace and among other associates Demonstrated ability to complete projects and assignments accurately in a fast-paced environment Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices Competencies And Skills 2+ years previous customer service experience in a phone / email contact center High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.