Inbound Sales Representative

As a team member of SYX Services Private Limited, a subsidiary of Global Industrial Company, you will be responsible for providing exceptional customer service through chat communication. Your role will involve assisting customers with inquiries, promoting company products and services, and ensuring customer satisfaction. You will work closely with a team of professionals to address customer needs effectively. Key Responsibilities - Assist customers via chat communication to promote and sell company products or services - Provide basic customer support and escalate complex issues to appropriate staff members - Demonstrate a strong focus on customer service and product knowledge - Prepare and follow up on customer quotes, providing pricing and availability information - Coordinate discounted prices for large orders and input sales orders accurately - Utilize suggestive selling techniques to promote additional products - Maintain a high level of chat quality and adhere to company guidelines - Perform any other duties as assigned by the management Competencies And Skills - Minimum of 2 years of sales experience in a Call Center, Chat, and/or Email process - Graduate degree preferred - Excellent written and verbal communication skills - Willingness to work in shifts according to US timings - Demonstrated dependability and ability to work in a fast-paced environment - Proficiency in MS Word, Excel, Internet Explorer, and Outlook - Strong organizational skills, attention to detail, and ability to multitask under time constraints Qualifications - This position requires a candidate with a proven track record in sales and customer service. The ideal candidate will possess the necessary skills and competencies to excel in a dynamic and customer-focused environment. ,