74 Sla Monitoring Jobs

Job Description: You will be responsible for service request and incident handling for Reliance Cyber Security Team. This includes creating service tickets and Security Assessment tasks on the portal following the standard operating procedures (SOP). It is crucial to ensure compliance status of assessments before providing Go Ahead as per Lead Review. Additionally, you will monitor SLAs for tickets, assign tickets to the responsible person or team based on assessment requirements, and prepare service request reports on a daily basis, including SLA breach reports. Timely alerting the team for the closure of service requests is essential to maintain SLA standards. You will also perform first l...

As a Project Manager/ Project Head at our company, you will be responsible for leading and managing various projects such as Smart city, Safe city, ICCC, Data Center, and City Surveillance. Your key responsibilities will include: - Ensuring timely delivery of projects within the specified scope and budget. - Leading the initiation and planning of projects with project managers to ensure technical feasibility. - Monitoring SLA reports on a monthly basis. - Developing a detailed plan to monitor and track project progress. - Coordinating with internal and external parties for the flawless execution of projects. - Managing relationships between clients and stakeholders. - Reviewing project progr...

As a Vice President - Colleague Support Progressing & Performing at Barclays in Chennai, you will play a crucial role in shaping the future of Colleague Journeys. Your responsibilities will include: Role Overview: You will lead the Progressing operations team and collaborate closely with UK-based counterparts overseeing Rewarding and Performing and Core HR functions. Your role is pivotal in driving service excellence, operational transformation, and strategic alignment across HR delivery, championing change, embedding automation, and strengthening governance and risk frameworks to ensure scalable, compliant, and future-ready Colleague Support. You will manage a team of 60 colleagues includin...

Role Overview: As an Analyst in Project Management, your main responsibility will be to oversee governance and control metrics for the entire lifecycle management of Intragroup agreements (ICAs) within the organization. You will play a crucial role in implementing a managed services function to ensure standard, consistent, compliant, transparent, scalable, and well-controlled oversight of ICAs globally. Key Responsibilities: - Design/Enhance the overall platform/tools used for designing ICAs and associated KPIs/KRIs/SLAs. - Coordinate drafting, review, execution, and periodic refresh of all ICAs and technology-related support model. - Collaborate with Legal, Regulatory, Tech, Finance, Operat...

Job Description Group Manager - Quality Reporting The role holder will report to Account Quality LeaderJob Purpose and Role Manage Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU Primary Duties & Responsibilities Manage high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Ag...

As the leader of a team of talented shared services/operations professionals, your role involves ensuring high levels of engagement, productivity, and quality among team members. You will be responsible for building a solid understanding and ownership of operational processes within the team, focusing on enhancing customer satisfaction through process excellence. Your duties include: - Standardizing processes and implementing automation - Driving continuous improvement initiatives in collaboration with product teams Monitoring SLAs and key performance indicators (KPIs) will be crucial, requiring you to develop action plans to address any areas of concern. Balancing team health and productivi...

As a Site Director at Sodexo, you will be responsible for ensuring seamless and efficient operations across all integrated facilities management services at the assigned site. Your focus will be on client satisfaction, operational excellence, and profitability. You will oversee the service lines, ensuring adherence to standards and contract terms. - Oversee all integrated facilities management services within a manufacturing plant environment - Manage a large team of 200+ employees for seamless service delivery and adherence to client terms and conditions - Conduct operational audits, optimize service delivery strategies, and manage in-house teams and external vendor relationships - Monitor ...

The Deputy IT supports the HOD in executing the IT strategy with a focus on operational discipline, project delivery, and cost optimization. This role oversees daily IT operations, manages IT managers across Infrastructure, Security, Software, and Support, and ensures smooth implementation of technology projects across all hospital units. Acts as the second line of command within the IT department, ensuring business continuity, technology alignment, and efficiency across the hospital network. Role & responsibilities 1. Operational Management 2. Project Execution & Delivery 3. Team Leadership & Mentoring 4. Financial & Vendor Management 5. Compliance, Audit & Reporting- NABH/HIPAA . 6. Busine...

Digital R&D - Service Owner Job Title: Service Owner Location: Hyderabad Job type: Permanent, Full time About The Team We are an innovative global healthcare company driven by one purpose - to chase the miracles of science to improve people's lives. With a presence in over 100 countries, our teams are dedicated to transforming the practice of medicine and turning the impossible into the possible. We deliver life-changing treatments and life-saving vaccines to millions worldwide, while embedding sustainability and social responsibility at the heart of everything we do. Sanofi has embarked on an ambitious digital transformation journey, with a strong focus on accelerating data-driven innovatio...

Digital R&D - Service Line Owner Job Title: Service Line Owner Location: Hyderabad Job type: Permanent, Full time About The Team We are an innovative global healthcare company driven by one purpose - to chase the miracles of science to improve people's lives. With a presence in over 100 countries, our teams are dedicated to transforming the practice of medicine and turning the impossible into the possible. We deliver life-changing treatments and life-saving vaccines to millions worldwide, while embedding sustainability and social responsibility at the heart of everything we do. Sanofi has embarked on an ambitious digital transformation journey, with a strong focus on accelerating data-driven...

As a Telecommunication Analyst in the Global IT Category team, you will play a crucial role in analyzing and optimizing the organization's global telecommunications infrastructure. Your responsibilities will include: - Conducting market intelligence research to identify trends, pricing benchmarks, and emerging technologies in the telecommunications space. - Analyzing current telecom spends, usage, and vendor performance across internet access, voice, data, circuits, and SD-WAN. - Collaborating with procurement teams and IT stakeholders to support RFPs, vendor negotiations, and contract reviews. - Providing insights and recommendations to optimize telecom services and reduce costs while maint...

You will be responsible for ensuring that all service level agreements (SLAs) for Information Technology (IT) services across the organization are delivered according to specifications. Key responsibilities of the IT Vendor Management role include: - Interacting with vendors to address any concerns - Building and maintaining good relationships with both existing and new vendors - Communicating with vendors, conducting quality checks, and implementing improvements - Establishing standards and analyzing performance based on them - Developing, managing, and administering service management best practices - Monitoring SLA performance to ensure compliance with organizational needs and requirement...

Job Description: - Properly maintain DC MIS from Inbound to Outbound to ensure accurate and up-to-date information. - Monitor productivity for each department to identify areas for improvement and efficiency. - Monitor SLA compliance of DC formats to ensure timely and accurate processing. - Maintain petty cash at DC level and ensure proper system entry for transparency and accountability.,

We seek an experienced, detail-oriented, and proactive Infrastructure Operations Manager to oversee NOV s global infrastructure support, including servers, storage, virtualization platforms, Azure cloud environments, and core data center services. The Infrastructure Operations Manager will focus on team execution, issue resolution, infrastructure health, monitoring, incident response, and continuous service improvement of the server and storage infrastructure. This role is critical in ensuring the availability, performance, and scalability of NOV s infrastructure across over 550 global locations. Guided by industry best practices and a focus on reliability, security, and modernization, this ...

As a Zscaler - Network Security Advisor-Bluecoat at NTT DATA in Noida, Uttar Pradesh, India, you will play a crucial role in managing Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to ensure smooth operations and security. Your responsibilities will include: - Overseeing daily operational tasks, scheduled activities, and incident queue monitoring in compliance with strict SLAs. - Modifying PAC (Proxy Auto-Configuration) files meticulously and conducting rigorous testing before production releases. - Responding to client requests and effectively resolving issues through troubleshooting calls for both ZIA and ZPA. - Identifying and isolating issues, obtaining approvals for reso...

Key Responsibilities Serve as the primary escalation point for all gStore application support issues. Oversee and mentor the gStore Support Engineering team to ensure operational excellence and SLA adherence. Lead high-quality, on-time application support delivery in a dynamic environment. Provide technical direction and troubleshooting expertise on complex support incidents. Oversee the ITSM ticketing process , ensuring accurate documentation, routing, and escalation. Collaborate with internal teams to resolve customer issues efficiently. Maintain and enhance monitoring and observability tools for gStore's production environments. Recommend and implement process improvements for reliability...

As a Team Lead/Process Lead at the company, your role will involve managing telecom mobility management operations, including telecom expenses, optimizing usage, and supporting lifecycle operations related to mobility products. You will be responsible for leveraging platforms like ServiceNow for workflow automation, managing Configuration Items (CI), service catalogs, vendor onboarding, and contract governance. Additionally, you will be leading teams and require hands-on experience in Mobility, Order management/Telecom Expense management+ Mobility (MACD/ICMD), and Catalog management. **Key Responsibilities:** - Collect data and perform analysis of telecom billing, inventory, and contractual ...

Define and develop specific, measurable targets for all IT services to ensure service excellence Monitor service performance against SLAs and take corrective actions where needed Ensure service operations are aligned with organizational goals and customer expectations Manage people-related tasks including roster planning, shift allocation, and resource availability Foster a culture of accountability and performance management within the service delivery team Coordinate with internal and external stakeholders to ensure seamless service operations Be flexible to work in rotational shifts to support 24x7 operations

Monitor IT service performance to ensure alignment with defined SLAs and customer expectations Manage incidents, problems, and escalations with a focus on quick and effective resolution Apply ITIL best practices in daily operations, including incident, problem, and change management Lead and manage team performance, including roster planning, attendance, and appraisals Collaborate with internal teams and stakeholders to drive service improvements and operational excellence Maintain accurate documentation of processes, escalations, and resolution paths Ensure compliance with service delivery policies and standards

As a GCP Data Engineer expert, you will be responsible for managing, maintaining, and troubleshooting cloud data pipelines. You should have extensive experience in cloud data engineering, with in-depth knowledge of cloud platform services and data pipeline architecture. Your role will involve independently tackling problems and troubleshooting issues. Additionally, you will leverage your software engineering skills to optimize data pipelines and enhance their reliability with your out-of-the-box thinking and proactive approach. Key Responsibilities: - 5+ years of industry experience in Data Engineering support and enhancement - Proficient in any Cloud Platform services (GCP, Azure, AWS, etc....

As a Paralegal Manager, your role will involve overseeing the Legal Function, monitoring SLAs, initiating process improvements, mentoring paralegals and supervisors, liaising with quality and enabling teams, ensuring compliance with company policies, and serving as the first point of contact for business updates on operations. Key Responsibilities: - Monitor SLAs and address any deviations. - Implement process improvement measures. - Mentor paralegals and supervisors for quality task delivery. - Liaise with quality and enabling teams for smooth operations. - Ensure compliance with company policies. Qualifications Required: - Masters in Law (LLM). - Minimum 7-9 years of experience in a simila...

Role Overview: As a Quality Manager at WNS (Holdings) Limited, your primary responsibility will be to drive performance to meet all Quality metrics. This includes SLA baselining, predictive SLA monitoring & reporting, audit compliance, root cause analysis, and remediation plans. You will also be responsible for delivering sampling and stratification strategies, leading a team of quality analysts, ensuring adherence to quality frameworks, and facilitating Kaizen initiatives within the team. Additionally, you will be accountable for customer complaint resolution and ensuring process documentation as per ISO standards & WNS Quality Assurance Playbook. Your role will also involve timely reportin...

As a member of our team at WNS (Holdings) Limited, you will play a crucial role in ensuring operational excellence and financial accuracy. Your responsibilities will include: - Developing and enforcing policies, procedures, and controls to enhance efficiency and compliance within the organization. - Proactively reconciling vendor statements and resolving any discrepancies that may arise. - Managing month-end closing activities to guarantee the accuracy of financial statements. - Collaborating with internal departments, external auditors, and vendors to maintain seamless operations. - Monitoring and reporting Service Level Agreements (SLA) and Key Performance Indicators (KPIs). - Having clien...

As a Zscaler - Network Security Senior Specialist at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will have the opportunity to contribute significantly to the management and optimization of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) while ensuring strict adherence to SLAs. Your responsibilities will include: - Managing ZIA and ZPA by overseeing daily operational tasks, scheduled activities, and incident queue monitoring. - Conducting meticulous PAC (Proxy Auto-Configuration) file modifications and rigorous testing before production releases. - Responding to client requests, effectively resolving issues through troubleshooting calls for both ZIA and ZPA. - Identify...

The Deputy IT Head supports the HOD in executing the IT strategy with a focus on operational discipline, project delivery, and cost optimization. This role oversees daily IT operations, manages IT managers across Infrastructure, Security, Software, and Support, and ensures smooth implementation of technology projects across all hospital units. Acts as the second line of command within the IT department, ensuring business continuity, technology alignment, and efficiency across the hospital network. Role & responsibilities 1. Operational Management 2. Project Execution & Delivery 3. Team Leadership & Mentoring 4. Financial & Vendor Management 5. Compliance, Audit & Reporting- NABH/HIPAA . 6. B...