18 Sla Monitoring Jobs

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations We are looking for a Compliance Analyst Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes, manage audits, filings, and maintain relationships with regulatory authorities. Vendor Management & Procurement: Lead procurement of telecom resources and services. Negotiate cost-effective contracts, monitor SLAs, and enforce vendor compliance. Data Center Operations: Plan and monitor data center infrastructure procurement, performance, and compliance with security and operational standards. Issue Resolution & Ticketing: Manage operational queries through ticketing systems, perform root cause analyses, and implement process improvements. SOP Development & Process Optimization: Define and enhance SOPs for telecom, compliance, and operations functions. Identify and implement automation opportunities. Reporting & Analytics: Develop dashboards and reports to monitor KPIs, support decision-making, and provide operational visibility. Audit & Cost Optimization: Support internal/external audits and implement cost-efficiency initiatives. Risk Mitigation: Identify risks in operations and compliance and develop mitigation strategies. Stakeholder Management: Liaise with regulatory bodies, auditors, vendors, and internal teams to align operations with business and compliance goals. Administrative Oversight: Manage facilities, vendor contracts, and support services for smooth daily operations. Requirements Education: Postgraduate (MBA preferred). Experience: 3-5 years in backend operations, with significant exposure to telecom infrastructure and regulatory compliance. Skills: In-depth knowledge of telecom regulations (TRAI, DoT) and compliance frameworks. Expertise in vendor management, contract negotiation, and SLA monitoring. Understanding of telecom/data center infrastructure and security standards. Strong analytical, reporting, and communication skills. Proficiency in MS Office and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management. Relevant certifications (e.g., ITIL, telecom compliance) are a plus. Ability to define and track operational KPIs. Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed. Other Requirements Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek, work-from-office (Noida, Sector 2). Effective communicator with both technical and non-technical stakeholders. Proactive and solutions-oriented mindset. Benefits Competitive compensation as per industry standards. Opportunity to work at the crossroads of compliance, operations, and telecom infrastructure. High-impact, strategic role with exposure to cutting-edge telecom and data center technologies. On-the-job learning in regulatory frameworks, infra compliance, and vendor governance. Professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Type: Full-time Application Question(s): How many years of experience do you have in Telecom Operations Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) What is your Current CTC Work Location: In person,

As an L1.5 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and SLA compliance. You will provide professional support to end users, including senior executives, to enhance overall satisfaction with IT services. Additionally, you will deliver high-quality IT support to senior executives, promoting a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and preparing workstations on Day 1. You will be responsible for endpoint readiness, including imaging, media sanitization, quality checks, and labeling of IT assets. Furthermore, you will provide end-to-end support for laptops, desktops, peripherals, and other endpoint devices in both Windows and Mac OS environments. As part of your responsibilities, you will also handle IMAC support (Install, Move, Add, Change) for various devices, as well as perform endpoint redeployment tasks such as part/unit replacements, reimaging, and quality checks. In addition, you will coordinate with vendors and partners for warranty claims and escalations to minimize downtime. You will provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments requiring on-site technical assistance. Additionally, you will perform routine maintenance of training rooms, video conferencing rooms, and data center hygiene. In this position, you will be responsible for managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states. You will also be required to monitor metrics and SLAs to ensure consistent tracking and performance adherence throughout your tasks and responsibilities.,

Overview Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year. Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs- Support Tasks- Should be able to perform basic level support tasks (on call resolution of functional issues / Business Analysis) as well as address basic level support tickets. Should be able to identify the complexity of tickets and be able to assign for L2/L3 support Stakeholder Management Ability to communicate effectively with the users on the call and any/all modes of communication, L2, L3 Support and the other senior members of the team (Strong verbal and written communication) Reporting Should be able to accurately identify deviations from SLAs/Compliance requirements Your skills & experience: Intermediate in Ecommerce domain , should have worked in L1 support capacity for at-least 1 ecommerce customer for a year in the recent past Intermediate on Hybris Basic consulting skills Strong communication

Are you a results-driven, detail-oriented professional with a deep specialization in telecom regulatory compliance and robust backend operations We are seeking a Compliance Analyst Telecom Operations to spearhead our backend operations, optimize vendor governance, and ensure unwavering adherence to complex telecom regulatory frameworks. This pivotal role demands an exceptional grasp of telecom infrastructure, data center operations, and, crucially, a profound understanding of regulatory mandates. You will be instrumental in driving compliance excellence, optimizing operational efficiency, mitigating telecom-specific risks, and supporting sustainable business growth within the heavily regulated telecom landscape. Key Responsibilities Telecom Regulatory Compliance & Governance: Ensure absolute adherence to all prevailing telecom laws, licenses, and guidelines issued by authorities such as TRAI (Telecom Regulatory Authority of India), DoT (Department of Telecommunications), and other relevant bodies. Proactively monitor and interpret evolving telecom regulatory changes, assessing their impact on operations and implementing necessary adjustments. Manage and coordinate all telecom compliance audits, regulatory filings, and reporting requirements. Cultivate and maintain strong, collaborative relationships with telecom regulatory authorities. Develop and implement robust internal controls and compliance frameworks specific to telecom operations. Vendor Management & Compliance Oversight: Lead the procurement of essential telecom resources and services, ensuring compliance with regulatory guidelines. Negotiate and manage cost-effective contracts, closely monitoring Service Level Agreements (SLAs) for telecom services and enforcing vendor compliance with regulatory and operational standards. Data Center Operations & Telecom Infrastructure Compliance: Oversee the planning, monitoring, and compliance of data center infrastructure procurement, performance, and security standards, with a specific focus on telecom network elements. Ensure all data center operations align with telecom infrastructure and regulatory requirements. Compliance Issue Resolution & Process Improvement: Manage operational and compliance-related queries through ticketing systems, performing root cause analyses, particularly for telecom compliance deviations, and implementing corrective and preventive actions. Define, develop, and enhance Standard Operating Procedures (SOPs) for all telecom compliance, regulatory, and operational functions. Identify and implement automation opportunities to enhance compliance efficiency and reduce manual effort. Reporting, Analytics & Compliance Metrics: Develop comprehensive dashboards and reports to monitor key performance indicators (KPIs) related to telecom compliance, operational efficiency, and risk mitigation. Provide insightful analytics to support data-driven decision-making for both operational and regulatory adherence. Audit Management & Risk Mitigation: Actively support internal and external audits, especially those pertaining to telecom regulatory compliance. Identify and assess potential operational and compliance risks within the telecom domain, developing and implementing proactive mitigation strategies. Stakeholder Engagement & Regulatory Liaison: Serve as a primary liaison with telecom regulatory bodies, auditors, vendors, and various internal teams (legal, engineering, finance) to ensure operational alignment with business objectives and compliance mandates. Administrative & Operational Oversight: Oversee facilities management, vendor contracts, and support services to ensure seamless daily operations, with a keen eye on their impact on compliance. Requirements Education: Postgraduate (MBA preferred). Experience: 3-5 years in backend operations, with significant and demonstrable expertise in telecom infrastructure and regulatory compliance within the Indian telecom sector. Skills: In-depth and current knowledge of Indian telecom regulations (TRAI, DoT), licensing requirements, and compliance frameworks. Proven expertise in vendor management, contract negotiation, and SLA monitoring, specifically within a telecom context. Strong understanding of telecom network architecture, data center infrastructure, and relevant security standards. Exceptional analytical, reporting, and communication skills. Proficiency in MS Office Suite and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management methodologies. Relevant certifications (e.g., ITIL, telecom regulatory compliance certifications) are a significant plus. Ability to define, track, and report on operational and compliance KPIs. Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed. Other Requirements: Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek and work-from-office (Noida, Sector 2). Effective communicator capable of bridging the gap between technical, operational, and regulatory stakeholders. Proactive, solutions-oriented mindset with a keen eye for compliance detail. Benefits Competitive compensation as per industry standards. Opportunity to work at the critical intersection of telecom compliance, operations, and cutting-edge telecom infrastructure. A high-impact, strategic role with direct exposure to evolving telecom regulations and advanced data center technologies. Exceptional on-the-job learning in complex regulatory frameworks, telecom infrastructure compliance, and vendor governance. Strong professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Quarterly bonus Application Question(s): How many years of experience you have as a Telecom Compliance analyst Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT Your Current CTC Work Location: In person,

You should hold a Bachelor's Degree with a minimum of 17 - 20 years of relevant experience in new loan setup and loan servicing within the Back office/Financial industry. Knowledge of loan systems like Loan IQ/ACBS would be advantageous. Familiarity with Nostro/Cash matching, General Ledger reconciliation, SWIFT, and other remittance systems is required. Strong problem-solving and investigative skills are essential for analyzing and resolving process-related issues. A strong risk & control mindset is necessary, along with experience in driving small to medium-sized projects with successful outcomes. Proficiency in people and performance management, as well as escalation management, is crucial. You will be responsible for closely monitoring the team daily to ensure all SLAs (Quantity & Quality) are met and promptly escalating any exceptions for resolution. Supervising and assessing work allocation, identifying capacity areas throughout the day across all Global sites. Implementing strategies and core objectives in alignment with the global operations roadmap. Ensuring compliance with all controls and JP Morgan requirements, promptly escalating any risk items. Adhering to audit and compliance regulations and serving as the focal point for internal and external audits. Handling complex process-related queries and clarifications from team members as the subject matter expert. You should provide leadership, development, and communicate the vision and objectives for the department to all team members. Collaborating effectively with colleagues across the organization, valuing their skills and experience to achieve shared objectives. Managing individual performance instances and development improvement plans. Identifying process/soft skills-based training to enhance individual performances or growth plans. Developing domain expertise in the team to create subject matter experts. Providing constructive performance feedback monthly and tracking improvement areas. Assisting in the hiring process to backfill attrition or new roles. Motivating staff to meet business priorities and identifying high-potential talent with development plans. Implementing a robust Knowledge Management model including SOPs, process/policy change management, and ongoing training.,

Job Description Prioritize claims for AR work based on aging, dollar value, and other criteria. Monitor Team's production and SLA delivery. Assign AR accounts and prioritize claims to AR Associates for completion on a daily or weekly as appropriate. Run AR reports daily / weekly for each client account. Manage and handle effectively escalations raised by the clients. Provide mentorship, training and coaching to the team. Adhere to organizational policies and procedures. Keep the Standard Operating Procedures updated and establish due control mechanisms. Attending management meetings to present results and formulate continual process improvement and effectiveness. Work with quality and business transformation teams to identify, recommend and implement process improvement projects. Essential Excellent written & verbal communication skills. Excellent analytical and comprehensive skills Healthcare compliance and terminology knowledge. Well-versed with MS Office Excel. Willingness to work in continuous night shift. 5-8 years experience working as AR Caller Proven track record in problem solving and improving process efficiency through strong analytical and problem-solving skills. Strong knowledge of US revenue cycle management for Physician Practices and Hospitals Strong leadership skills with an ability to motivate direct reports. Develop the team's talent, drive employee retention and engagement.

Job Summary: The Incident Manager is responsible for overseeing the end-to-end incident management process, ensuring that IT service disruptions are resolved quickly and efficiently. This role acts as the primary point of contact during major incidents and works to minimize business impact and restore normal service operations. Key Responsibilities: Lead the response and resolution process for high-priority incidents Coordinate communication between technical teams, stakeholders, and management during incidents Ensure accurate and timely documentation of incidents and actions taken Drive root cause analysis and post-incident reviews (PIR) Monitor incident trends and recommend process improvements Maintain incident records in the ITSM tool and ensure SLA compliance Escalate unresolved incidents to appropriate support teams or vendors Develop and maintain incident management procedures and documentation Support business continuity and disaster recovery activities Provide regular incident metrics and reports to leadership Required Skills and Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field 3+ years of experience in incident or IT service management Strong understanding of ITIL framework and incident management processes Excellent problem-solving, coordination, and communication skills Ability to work under pressure and manage multiple priorities Preferred Qualifications: ITIL Foundation certification or higher Experience with ITSM tools like ServiceNow, Remedy, or Jira Knowledge of infrastructure, networking, and application support environments Exposure to major incident and crisis management procedures

We are looking for a performance-driven Team Leader to lead our international voice support team. The ideal candidate should bring 5+ years of total experience in a voice-based BPO setup with at least 1-2 years of hands-on experience in team handling. The role is crucial in maintaining operational excellence improving CSAT scores and ensuring minimal attrition. Key Responsibilities : - Lead and manage a team of voice agents in delivering high-quality international customer support Drive and achieve targets for CSAT (Customer Satisfaction)" AHT (Average Handling Time) FCR (First Call Resolution) and Quality Scores Actively monitor and improve customer experience through coaching and root cause analysis Implement initiatives to manage and reduce team attrition while maintaining high team morale Ensure timely escalations are resolved and service recovery is handled effectively Conduct regular one-on-one meetings and team huddles to communicate updates performance feedback and development plans Work closely with Quality and Training teams to identify and close skill gaps Analyze reports and dashboards to monitor performance trends and take corrective actions Maintain compliance with company policies and client-specific KPIs Foster a culture of accountability collaboration and continuous improvement Skills & Attributes : - Strong understanding of customer experience metrics such as CSAT" NPS and Quality Scores Demonstrated ability to handle attrition and engage teams positively Proactive leadership style with experience in coaching and mentoring Excellent verbal and written communication skills Ability to work under pressure and in a target-oriented environment Competence in using CRM tools reporting dashboards and workforce management tools Contact Person : - Anusiya Contact Number : - 9840114871

Key Responsibilities: Lead and manage a team handling Property & Casualty Insurance processes Oversee daily operations , ensuring team KPIs, SLAs, and quality standards are met Prepare and analyze MIS reports , daily/weekly performance metrics Drive process improvement and maintain compliance with insurance regulations Manage team schedules, appraisals, and performance evaluations Provide coaching and support to team members for continuous improvement Communicate effectively with stakeholders across regions and functions Requirements: Minimum 7+ years of experience in Property & Casualty Insurance At least 2 years of team handling experience Strong communication and people management skills Prior experience in BPO/KPO setup preferred Hands-on experience in process management and reporting Comfortable working in US rotational shifts

Key Responsibilities: Ensure all technical services are operational during shift duty Manage entire technical assets of the building and lead the engineering team Coordinate with the Property Manager/Assistant Property Manager for technical issue resolution Supervise and maintain electromechanical/utilities services with the technician team Prepare and execute Planned Preventive Maintenance (PPM) schedules Conduct regular site inspections to identify risks or defects Review and guide subordinate staff on work execution Track assets under Defect Liability Period (DLP) and AMC/CAMC using proper documentation Oversee hiring, training, and development of shift engineers and maintenance staff Formulate and monitor budgeting controls, SLAs, and KPIs for JLL and vendors Ensure high service delivery standards and performance indicator scores Handle timely agreement renewals, invoice submissions, and payment follow-ups Review vendor quotations, attendance sign-offs, and cost sheet documentation Submit client-approved cost sheets to JLL office and follow up on invoicing Schedule monthly vendor meetings to address and resolve operational matters Plan and implement energy conservation initiatives Maintain monthly utility readings and ensure completion of check-sheets/logbooks Keep history cards updated for all equipment Attend major complaints, escalate as necessary, and coordinate with technical teams Enforce safe working practices and ensure work permits are obtained Assist in building risk assessments and implement mitigation strategies Conduct root cause analysis for system failures and breakdowns Develop and maintain corrective, preventive, and emergency response action plans Participate in evacuation drills and be a part of ERT/QRT teams Maintain engineering reports such as Daily Management Reports (DMR) and Monthly Management Reports (MMR) Work closely with RO/HO/SME/Training teams to ensure timely report closures Promote a zero-compromise safety culture under the slogan No Safety No Work Execute all tasks as per DLF standards, guidelines, and SOPs with strict safety compliance

What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work.

Roles and Responsibilities: Lead and guide managers and senior executives to ensure quality facility operations aligned with scope. Maintain timely service delivery and establish effective communication channels with clients. Ensure internal communication and 100% compliance between management and employees. Set up grievance redressal mechanisms and address employee concerns. Oversee operations, maintenance, compliance, security, utilities, and landscaping with a comprehensive approach. Collaborate with employees, vendors, and internal teams for seamless operations. Take ownership of OPEX and CAPEX budgets, audits, preventive maintenance, and quality control. Build strong relationships with top management, clients, and external service providers. Negotiate contracts and monitor performance against SLAs. Contribute to budgeting and ensure operational costs remain within set limits. Implement productivity, efficiency, and cost-saving initiatives. Drive process innovations and ensure adherence to health, safety, and legal standards. Respond promptly to emergencies or urgent situations. Track departmental performance against budget targets. Ensure all facilities comply with statutory and legal regulations. Handle other duties as assigned by the reporting manager.

Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPI's for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Schedule monthly vendor meeting to discuss on daily matters & ensure corrective actions are taken for the same. Planning and implementing for energy conservation. Prepare monthly readings sheet with occupants and ensure all check-sheets and logbooks are being filled properly as per the schedule Maintain history cards for all equipment's. Attend major complaints & escalate to senior & co-ordinate with technical staff if necessary. Ensure work permits are in place and safe working practices /procedures are followed. Assist the Property Manager/ Assistant Property Manager/ Technical Manager in conducting risk assessment of the building operations and work towards mitigation of highlighted inherent risks and in conducting root cause analysis in case of system failure and breakdowns. Create corrective, preventive and emergency response action plans. Take part in evacuation Drills and be a part of ERT/QRT team. Maintain engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work.

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

1) Business Process Re-engineering and Process Excellence 2) Performing Internal Audits and Risk Mitigation 3) Management Reporting 4) Claim Management 5) Vendor Management Required Candidate profile 1.Graduate with 3 -5 years of relevant experience 2. Sound Knowledge of IRDA regulations 3. Highly proficient with MS Word, MS Excel and Power point Presentation 4.Good team building skills

Key Responsibilities Perform and manage transactional processes related to Fixed Assets (FA). Support Accounts Payable (AP) invoice processing to ensure timely and accurate transactions. Handle multiple transactional finance processes efficiently. Create and maintain process documentation for finance operations. Monitor and ensure adherence to SLAs and compliance standards. Maintain and continuously improve key performance indicators (KPIs). Proactively address and resolve customer queries or issues related to support requirements. Qualifications Bachelor's degree in Commerce. 23 years of total experience in finance operations. Prior experience in managing Accounts Payable processes is essential. Strong logical reasoning and analytical skills. Ability to work accurately under pressure and manage multiple tasks.

Monitor batch jobs, manage job scheduling, troubleshoot production issues, ensure SLA adherence, coordinate with development teams for release and patch management. Required Candidate profile Mainframe operations professional with expertise in batch monitoring, JCL, Control-M/CA-7. Strong problem-solving and production support skills