61 Sla Monitoring Jobs

We seek an experienced, detail-oriented, and proactive Infrastructure Operations Manager to oversee NOV s global infrastructure support, including servers, storage, virtualization platforms, Azure cloud environments, and core data center services. The Infrastructure Operations Manager will focus on team execution, issue resolution, infrastructure health, monitoring, incident response, and continuous service improvement of the server and storage infrastructure. This role is critical in ensuring the availability, performance, and scalability of NOV s infrastructure across over 550 global locations. Guided by industry best practices and a focus on reliability, security, and modernization, this ...

As a Zscaler - Network Security Advisor-Bluecoat at NTT DATA in Noida, Uttar Pradesh, India, you will play a crucial role in managing Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to ensure smooth operations and security. Your responsibilities will include: - Overseeing daily operational tasks, scheduled activities, and incident queue monitoring in compliance with strict SLAs. - Modifying PAC (Proxy Auto-Configuration) files meticulously and conducting rigorous testing before production releases. - Responding to client requests and effectively resolving issues through troubleshooting calls for both ZIA and ZPA. - Identifying and isolating issues, obtaining approvals for reso...

Key Responsibilities Serve as the primary escalation point for all gStore application support issues. Oversee and mentor the gStore Support Engineering team to ensure operational excellence and SLA adherence. Lead high-quality, on-time application support delivery in a dynamic environment. Provide technical direction and troubleshooting expertise on complex support incidents. Oversee the ITSM ticketing process , ensuring accurate documentation, routing, and escalation. Collaborate with internal teams to resolve customer issues efficiently. Maintain and enhance monitoring and observability tools for gStore's production environments. Recommend and implement process improvements for reliability...

As a Team Lead/Process Lead at the company, your role will involve managing telecom mobility management operations, including telecom expenses, optimizing usage, and supporting lifecycle operations related to mobility products. You will be responsible for leveraging platforms like ServiceNow for workflow automation, managing Configuration Items (CI), service catalogs, vendor onboarding, and contract governance. Additionally, you will be leading teams and require hands-on experience in Mobility, Order management/Telecom Expense management+ Mobility (MACD/ICMD), and Catalog management. **Key Responsibilities:** - Collect data and perform analysis of telecom billing, inventory, and contractual ...

Define and develop specific, measurable targets for all IT services to ensure service excellence Monitor service performance against SLAs and take corrective actions where needed Ensure service operations are aligned with organizational goals and customer expectations Manage people-related tasks including roster planning, shift allocation, and resource availability Foster a culture of accountability and performance management within the service delivery team Coordinate with internal and external stakeholders to ensure seamless service operations Be flexible to work in rotational shifts to support 24x7 operations

Monitor IT service performance to ensure alignment with defined SLAs and customer expectations Manage incidents, problems, and escalations with a focus on quick and effective resolution Apply ITIL best practices in daily operations, including incident, problem, and change management Lead and manage team performance, including roster planning, attendance, and appraisals Collaborate with internal teams and stakeholders to drive service improvements and operational excellence Maintain accurate documentation of processes, escalations, and resolution paths Ensure compliance with service delivery policies and standards

As a GCP Data Engineer expert, you will be responsible for managing, maintaining, and troubleshooting cloud data pipelines. You should have extensive experience in cloud data engineering, with in-depth knowledge of cloud platform services and data pipeline architecture. Your role will involve independently tackling problems and troubleshooting issues. Additionally, you will leverage your software engineering skills to optimize data pipelines and enhance their reliability with your out-of-the-box thinking and proactive approach. Key Responsibilities: - 5+ years of industry experience in Data Engineering support and enhancement - Proficient in any Cloud Platform services (GCP, Azure, AWS, etc....

As a Paralegal Manager, your role will involve overseeing the Legal Function, monitoring SLAs, initiating process improvements, mentoring paralegals and supervisors, liaising with quality and enabling teams, ensuring compliance with company policies, and serving as the first point of contact for business updates on operations. Key Responsibilities: - Monitor SLAs and address any deviations. - Implement process improvement measures. - Mentor paralegals and supervisors for quality task delivery. - Liaise with quality and enabling teams for smooth operations. - Ensure compliance with company policies. Qualifications Required: - Masters in Law (LLM). - Minimum 7-9 years of experience in a simila...

Role Overview: As a Quality Manager at WNS (Holdings) Limited, your primary responsibility will be to drive performance to meet all Quality metrics. This includes SLA baselining, predictive SLA monitoring & reporting, audit compliance, root cause analysis, and remediation plans. You will also be responsible for delivering sampling and stratification strategies, leading a team of quality analysts, ensuring adherence to quality frameworks, and facilitating Kaizen initiatives within the team. Additionally, you will be accountable for customer complaint resolution and ensuring process documentation as per ISO standards & WNS Quality Assurance Playbook. Your role will also involve timely reportin...

As a member of our team at WNS (Holdings) Limited, you will play a crucial role in ensuring operational excellence and financial accuracy. Your responsibilities will include: - Developing and enforcing policies, procedures, and controls to enhance efficiency and compliance within the organization. - Proactively reconciling vendor statements and resolving any discrepancies that may arise. - Managing month-end closing activities to guarantee the accuracy of financial statements. - Collaborating with internal departments, external auditors, and vendors to maintain seamless operations. - Monitoring and reporting Service Level Agreements (SLA) and Key Performance Indicators (KPIs). - Having clien...

As a Zscaler - Network Security Senior Specialist at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will have the opportunity to contribute significantly to the management and optimization of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) while ensuring strict adherence to SLAs. Your responsibilities will include: - Managing ZIA and ZPA by overseeing daily operational tasks, scheduled activities, and incident queue monitoring. - Conducting meticulous PAC (Proxy Auto-Configuration) file modifications and rigorous testing before production releases. - Responding to client requests, effectively resolving issues through troubleshooting calls for both ZIA and ZPA. - Identify...

The Deputy IT Head supports the HOD in executing the IT strategy with a focus on operational discipline, project delivery, and cost optimization. This role oversees daily IT operations, manages IT managers across Infrastructure, Security, Software, and Support, and ensures smooth implementation of technology projects across all hospital units. Acts as the second line of command within the IT department, ensuring business continuity, technology alignment, and efficiency across the hospital network. Role & responsibilities 1. Operational Management 2. Project Execution & Delivery 3. Team Leadership & Mentoring 4. Financial & Vendor Management 5. Compliance, Audit & Reporting- NABH/HIPAA . 6. B...

Role Overview: Kimbal is looking for a dynamic and detail-oriented Onsite Project Coordinator to drive the successful execution of smart metering and grid modernization projects. This role involves close collaboration with utility partners, internal teams, and vendors to ensure seamless project delivery, operational excellence, and customer satisfaction. As the Onsite Project Coordinator, you will oversee the end-to-end project lifecycle, from proof of concept (POC) to site acceptance testing (SAT) and deployment of meters/gateways, acting as a key liaison between utilities and Kimbal. Key Responsibilities: - Manage day-to-day coordination with utilities, vendors, and internal teams for smoo...

Hello there!Infrrdhere. Haven't heard of us before No problem. First off, it's pronounced In-fur-d. Infrrd is a leading AI-powered Intelligent Document Processing (IDP) company that helps enterprises automate complex document-centric processes using proprietary machine learning and computer vision models. Our platform enables global enterprises to unlock valuable insights from unstructured data at scale, driving efficiency, compliance, and better decision-making. And now, we are on the lookout for a Mortgage Data Operations Manager . As a Mortgage Data Operations Manager, you will build and lead a human-in-the-loop team responsible for processing and QC'ing US mortgage documents across the f...

As a Procurement Officer at the company, you will play a crucial role in leading the end-to-end procurement process globally, with a primary focus on IT and software solutions. Your responsibilities will include managing IT procurement projects, negotiating with vendors, developing procurement policies, and ensuring optimal outcomes for the organization. **Key Responsibilities:** - Manage a comprehensive range of IT procurement projects, specifically focusing on software, SaaS, and IT infrastructure - Coordinate and oversee RFPs/competitive bids exclusively for IT solutions to optimize cost, functionality, and service quality - Lead direct negotiations with IT vendors to secure optimal agree...

Role Overview: As an Operations Manager at our BFSI industry, you will be responsible for collaborating with the Tax team for timely submission of various returns and related schedules. Your key role will be to monitor the performance of the Outsourced Service provider against SLAs. Additionally, you will be accountable for performing certification of GLAO accounts related to AP. Qualification Required: - Graduate degree in a relevant field Any additional details of the company: Workassist is an online recruitment and employment solution platform based in Lucknow, India. With a network of over 10,000+ recruiters, we help employers recruit talented individuals from various sectors including B...

As a Senior Operations Manager at our company in Raipur, you will play a crucial role in leading and managing day-to-day operations in call centre/BPO processes, ensuring operational excellence, and driving business outcomes. Your responsibilities will include: - Leading and managing day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office). - Driving operational excellence by monitoring KPIs, SLAs, and client deliverables while ensuring high-quality service delivery. - Managing and mentoring Team Leaders, Operations Managers, and large teams of associates to achieve performance goals. - Partnering with clients, stakeholders, and inter...

Responsibilities: Work on transactional processes related to finance and accounting functions Support AP invoice processing while ensuring timely and accurate completion of transactions Manage multiple transactional activities simultaneously across AP/AR/GL Create and maintain process documentation for internal tracking and knowledge transfer Monitor service level agreements (SLAs) and ensure compliance for supported projects Improve and maintain key performance indicators related to quality and efficiency Proactively handle customer issues and support requirements to ensure resolution

As a Project Manager/Project Head at our company, your primary responsibility will be to ensure the successful delivery of projects within the specified time, scope, and budget. You will be required to lead the initiation and planning phases of projects, collaborating with project managers to assess technical feasibility and allocate resources effectively. Monitoring SLA reports on a monthly basis and developing detailed tracking plans are essential tasks to track project progress effectively. Your key responsibilities will include: - Leading projects to ensure timely delivery within scope and budget - Coordinating with internal and external stakeholders for flawless project execution - Mana...

As a potential candidate, you will be responsible for identifying business growth opportunities across the Branch, developing direct/channel/new client acquisition strategies, and leveraging growth opportunities to achieve Branch targets. Key Responsibilities: - Augment the business volumes of mortgage lending in the region. - Manage client databases and tap them through Team Leaders and dedicated Field Staffs. - Drive relationships with key clients, ensuring faster TAT and cross-selling initiatives to increase the client base of the Region. - Monitor lead generation and TL Sales productivity metrics to foster a high-performance sales culture across the state. - Scan the market and its compe...

In this role, you will be responsible for identifying business growth opportunities across the Branch and developing direct/channel/new client acquisition strategies to achieve Branch targets. You will also be tasked with augmenting the business volumes of mortgage lending in the region, managing client databases, and tapping into them through Team Leaders and dedicated Field Staffs. Key Responsibilities: - Develop and implement client acquisition strategies to drive business growth - Manage client databases and coordinate with Team Leaders and Field Staffs to tap into potential clients - Foster relationships with key clients to increase the client base of the Region - Monitor lead generatio...

**Role Overview:** As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business. Your role will involve ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. You will also collaborate with transformation colleagues to facilitate the transition of new services and processes to production as part of the strategic Beacon program. **Key Responsibilities:** - Support business usage of the Oracle Fusion platform and provide ...

As an Operations Manager at our company, your role will involve the following responsibilities: - Onboard 3PL partners and monitor their performance in alignment with the service level agreements (SLAs). - Ensure a high level of customer experience by promptly escalating fulfilment related issues to 3PL partners and tracking them until closure. - Identify and implement process improvements to enhance the efficiency and accuracy of the fulfilment and returns operations. - Develop and manage the fulfilment budget, ensuring cost-effective operations while maintaining quality and service levels. - Collaborate with marketing, customer service, and product teams to ensure alignment and coordinatio...

Lead the team who manage Offer letter roll out / Onboarding and Background Verification for US and Canada employees. Manage and provide resolution of complex employee inquires through different channels such as ServiceNow tickets, or Via Contact management team. Management of efficient and timely administrative support for all HR, & Recruitment activities, ensuring SLAs are adhered to. Lead a regionally focused transactions delivery team of less than 10 individuals - coaching and mentoring the team. Monitor, manage transaction and report on case volume, workload, customer service on all service delivery activity through the HRSS Service delivery meetings with stakeholders. Manage coordinatio...

As a Site Director at Sodexo, you will be responsible for ensuring seamless and efficient operations across all integrated facilities management services at the assigned site. Your focus will be on client satisfaction, operational excellence, and profitability. You will oversee the service lines, ensuring adherence to standards and contract terms. Your key responsibilities will include: - Managing a large team of 200+ employees, ensuring seamless service delivery and adherence to client terms and conditions - Conducting operational audits, optimizing service delivery strategies, managing in-house teams and external vendor relationships - Monitoring SLAs, overseeing contract negotiations and ...