32 Sla Monitoring Jobs

Role Overview: As the VP of Remediation Capacity Planning & Forecasting at Synchrony, you will be responsible for overseeing the planning of team capacity and forecasting potential breaches of SLAs in remediation projects. Your role will involve tracking and analyzing delay drivers, identifying trends, developing productivity benchmarks, and designing tools and processes for effective capacity and control monitoring. By providing actionable insights and reports, you will contribute to informed decision-making and operational efficiency. Key Responsibilities: - Capacity Planning: Evaluate upcoming workload based on remediation issues pipeline to ensure adequate team coverage. - SLA Breach Forecasting: Monitor remediation progress against SLAs and forecast potential breaches for timely intervention. - Delay Tracking & Root Cause Analysis: Identify and analyze delay drivers, report root causes for process improvements. - Trend & Productivity Analysis: Communicate trends in remediation activities, define productivity benchmarks, monitor team performance, and suggest enhancements. - Tool & Process Development: Create capacity planning tools and dashboards for real-time tracking, enhance operational processes. - Reporting & Communication: Prepare regular updates and executive reports highlighting risks, trends, capacity forecasts, root causes, and recommended actions. - Continuous Improvement: Proactively identify areas for process or tool optimization to streamline capacity management and SLA compliance. Qualifications Required: - Bachelor's degree with 10+ years of experience in Business Administration, Operations, Information Technology, or related field; or equivalent work experience. In lieu of a degree, 12+ years of relevant experience. - 10+ years of experience in capacity planning, business analysis, operations, or related analytical roles. - Advanced Excel skills; familiarity with data visualization tools (e.g., Power BI, Tableau) and workflow management tools. - Experience in tracking and forecasting against SLAs, strong analytical and problem-solving abilities. - Excellent verbal and written communication skills to present complex data and trends effectively. - Demonstrated experience in building reporting tools or dashboards and developing process documentation. Additional Details (if applicable): Synchrony, a premier consumer financial services company, offers flexibility, career advancement opportunities, and best-in-class employee benefits. The company has been recognized for its workplace culture, diversity initiatives, and commitment to employee well-being. (Note: The eligibility criteria, working hours, and information related to internal applicants have been omitted as per the provided instructions),

Changing the world through digital experiences is what Adobe is all about. They give everyone - from emerging artists to global brands - everything they need to design and deliver exceptional digital experiences. Adobe is passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. You will be responsible for the following: - Google SLA monitoring - DMP Taxonomies, segment mapping/deletions - Publisher reconciliation & Feed/Test Creation - Inbound CS requests deal ID and creative approval - Platform Quality Initiatives: Site and App review, Site mapping, Malware monitoring - Partner pipeline maintenance - Create and maintain internal troubleshooting documents for commonly reported issues. To succeed in this role, you will need: - 3-6 Years of overall relevant work experience, comfortable with North America time zone - TSE or TAM Support background, ad industry experience, eco system knowledge, data integrity and/or trafficking background - Strong understanding of the Programmatic Display Advertising Ecosystem, Ad networks, rich media vendors, RTB/Programmatic media buying - Excellent problem-solving skills and ability to navigate complicated situations in a professional manner - Familiarity with Qubole, Postman, SQL, cyberduck but not necessary - Efficiency in understanding sample bid requests and Bid responses from different SSPs and aligning it with our internal DSP setup - Good knowledge of Programmatic landscape along with Guaranteed, preferred buying and Private marketplace deals and difference in each of the setup and workflow - Proven abilities to negotiate and coordinate deals with Publishers - Experience working with tools like Postman, pulling bid responses and debugging ads - Should have experience in setting up a publisher using ad servers DFP, OpenX, etc. - Good network of Publisher contacts and agencies to build pipelines for better inventory networks for potential/existing Advertisers - Seamless knowledge of Publisher onboarding with Adobe standard benchmarks and criteria - Strong analytical skills: Knowledge of PowerBI, Statistical analysis, etc., will be preferred - Ability to explain complex concepts simply. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through their unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe is the place for you. Discover what their employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits they offer. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate their website or complete the application process, you can email accommodations@adobe.com or call (408) 536-3015.,

Accurately assess and categorize cases based on their nature and urgency. Sorting and allocation of claims first hand ensuring they are accurately assigned. Classification of data and support with reporting to line manager. Route cases to the correct queues within the queue management system. Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers. Identify and escalate any potential SLA breaches across various queues. Monitor case volume and workload within the operational queues. Maintain accurate and up-to-date records within the system. Collaborate effectively with Team leaders and sites leads across all GIH sites Identify opportunities for process improvement within the Queue management workflow. Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness. Able to work on night shift.

As a Vice President - Colleague Support Progressing & Performing (India) at Barclays, you will embark on a transformative journey shaping the future of Colleague Journeys from Chennai. Your role will involve collaborating with UK-based counterparts to oversee Rewarding and Performing operations, Core HR, and leading India teams in these areas. It is crucial to drive service excellence, operational transformation, and strategic alignment across HR delivery, champion change, embed automation, and strengthen governance and risk frameworks to ensure scalable, compliant, and future-ready Colleague Support. Managing a team of 60 colleagues, including AVPs and Team Managers, you will be responsible for inspiring and developing a high-performing team culture focused on accountability and innovation. To be successful in this role, you should have a Master's degree in human resources, Business Administration, or a related field, with progressive years of experience in HR Service Delivery, including at least 5 years in a senior leadership role. You must have a proven track record in leading large-scale HR service delivery and transformation initiatives, experience working in a global matrixed environment, managing cross-functional teams, and excellent stakeholder management, communication, and change leadership skills. Key responsibilities include ensuring consistent, high-quality HR service delivery, monitoring SLAs, CSAT, KPIs, and customer satisfaction metrics, leading transformation programs aligned with the CX strategy, identifying automation opportunities, establishing robust controls and compliance mechanisms, and fostering collaboration with global HR Ops leadership. Some highly valued skills for this role may include experience in the Banking/Finance domain, a strong understanding of HR systems, automation tools, and governance frameworks, exposure to Workday and Service Now, and proficiency in risk and controls, change and transformation, business acumen, strategic thinking, digital, technology, and job-specific technical skills. Your accountabilities will involve delivering and executing HR operational activities aligned with colleague journeys, maintaining colleague data in HR information systems, providing guidance on HR policies and procedures, and contributing to strategy, resource planning, policy management, continuous improvement, and risk mitigation. As a Vice President at Barclays, you are expected to set strategy, drive requirements, manage policies and budgets, deliver continuous improvements, advise key stakeholders, and demonstrate leadership and accountability for managing risk. You will collaborate with internal and external stakeholders, create solutions based on analytical thought, and build trusting relationships to achieve key business objectives. In this role, you will embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive, guiding your actions and interactions within the organization.,

As a Vendor Manager, you will be responsible for onboarding home painting contractors on Livspace platform. You will build and manage relationship with contractors in respective cities. Manage contractor partner bandwidth. Monitor SLAs and solve customer escalations by working with contractors. Coordinate with vendors. Negotiate contracts. Follow-up on operational progress in the respective locations. Monitor SLA Resolve Customer queries and manage escalations Job Requirement: BE/BTech/Graduate from top tier institutes. 1 to 2 years of vendor management experience in home painting/interiors category. Well versed with local language. Knowledge of basic negotiation and operations skills. Prior experience working for online platforms preferred.

As a Vendor Manager, you will be responsible for onboarding home painting contractors on Livspace platform. You will build and manage relationship with contractors in respective cities. Manage contractor partner bandwidth. Monitor SLAs and solve customer escalations by working with contractors. Coordinate with vendors. Negotiate contracts. Follow-up on operational progress in the respective locations. Monitor SLA Resolve Customer queries and manage escalations Job Requirement: BE/BTech/Graduate from top tier institutes. 1 to 2 years of vendor management experience in home painting/interiors category. Well versed with local language. Knowledge of basic negotiation and operations skills. Prior experience working for online platforms preferred.

As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes within the Finance business at LSEG. Your role will involve ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. You will support business usage of the Oracle Fusion platform, providing technical support to ensure critical processes, business milestones, and SLAs are delivered on time. Additionally, you will be involved in incident management services for Finance business users, ensuring response and resolution SLAs are met through the Service Now system. Using the ITIL framework, you will provide consistent, efficient, and stable services to Finance stakeholders and users. You will also be responsible for following change and problem management processes correctly, using Service Now, and developing relationships with key stakeholders in Finance and Engineering teams. Your role will involve supporting and maintaining data collation and reporting processes and applications to ensure the accurate and timely availability of data for decision-making processes. Furthermore, you will monitor and analyze the performance of technical processes to identify areas for improvement, implement upgrades, and minimize interruptions to business operations. You will play a crucial role in training and supporting end-users on support model processes, providing guidance on service management procedures. Collaboration with other IT teams and vendors to manage system integrations and data interfaces with other business applications will also be a part of your responsibilities. To be successful in this role, you should have 5-10 years of relevant experience in the implementation of Oracle Financials, with at least 3 years of experience on Oracle Fusion. A strong understanding of database structure for ERP/Oracle Cloud (Fusion) and a background in IT application support management or IT service management in large financial services organizations is required. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Additionally, global experience, experience in banking or financial services organizations, and ITIL Foundation certification or a strong working knowledge of the ITIL framework are desirable. Joining LSEG means being part of a global organization dedicated to driving financial stability, empowering economies, and enabling sustainable growth. You will work in a collaborative and creative culture where new ideas are encouraged, and sustainability is a key focus across the global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.,

As a Vice President Colleague Support at Barclays, you will be embarking on a transformative journey to shape the future of Colleague Journeys in Chennai, India. You will be responsible for overseeing and collaborating closely with UK-based counterparts on operations related to Rewarding and Performing and Core HR. Your role will be crucial in driving service excellence, operational transformation, and strategic alignment across HR delivery. Championing change, embedding automation, and strengthening governance and risk frameworks will be essential to ensure scalable, compliant, and future-ready Colleague Support. Managing a team of 60 colleagues, including AVPs and Team Managers, will be part of your responsibilities. To be successful in this role, you should have experience in the following key areas: Service Delivery Excellence: - Drive consistent, high-quality HR service delivery across various operations with a focus on global best practices. - Monitor SLAs, CSAT, KPIs, and customer satisfaction metrics to ensure operational efficiency and alignment with the EEEC model. - Implement continuous improvement initiatives to enhance service delivery. Change & Transformation: - Lead end-to-end transformation programs aligned with CX strategy and in coordination with other teams. - Implement agile methodologies and change management practices to support adoption of new processes. - Achieve measurable outcomes in process simplification, employee experience enhancement, and cost optimization. Automation & Digital Enablement: - Identify automation opportunities across HR processes through data and workflow analysis. - Collaborate with HR Tech and Digital teams to implement tools that improve productivity. - Track ROI and adoption of digital solutions to ensure long-term impact. Risk & Governance: - Establish robust controls and compliance mechanisms across Colleague Support operations. - Ensure adherence to regulatory, audit, and data privacy requirements. - Report risk indicators and mitigation plans to senior leadership and governance forums. Stakeholder Engagement & Collaboration: - Collaborate with UK-based VPs to align on global standards and shared services. - Engage with HRBPs, COEs, and business leaders to understand evolving needs. - Represent India HR Ops in leadership forums, location and site forums, and transformation councils. People Leadership: - Inspire and develop a high-performing team culture focused on accountability and innovation. - Coach direct reports and build succession pipelines for critical roles. - Foster inclusion, wellbeing, and continuous learning across the team. Key Deliverables include meeting all CX outcomes, successful execution of transformation and automation roadmaps, strengthened internal controls, enhanced collaboration across global HR Ops leadership, and development and retention of top Colleague Support talent. Qualifications: - Masters degree in human resources, Business Administration, or related field preferred. Expertise required: - Progressive years of experience in HR Service Delivery, with at least 5 years in a senior leadership role. - Proven track record in leading large-scale HR service delivery and transformation initiatives. - Experience working in a global matrixed environment and managing cross-functional teams. - Excellent stakeholder management, communication, and change leadership skills. Highly Valued Skills: - Candidates with experience in Banking / Finance domain preferred. - Strong understanding of HR systems, automation tools, and governance frameworks. Exposure to Workday and ServiceNow highly preferred. In this role based in Chennai, IN, your purpose will be to deliver HR services and support to Barclays colleagues, candidates, alumni, and third-party vendors. Your accountabilities will include delivering and executing HR operational activities aligned with bank policies and regulations, on- and offboarding of employees, maintenance of colleague data in HR systems, and provision of guidance on HR queries. As a Vice President, you are expected to contribute to setting strategy, driving change, managing policies, delivering improvements, and advising key stakeholders. Leadership in managing risks, strengthening controls, and collaborating with other areas of work will be essential. Demonstrating the Barclays Values and Mindset is crucial for all colleagues in achieving the goals of the business and maintaining ethical behavior and operational excellence.,

The Manager / Senior Manager - Collections will play a crucial role in overseeing and driving the performance of both external collection agencies and the internal tele-calling team within the Lending department. Your responsibilities will include designing and implementing effective collection strategies, monitoring key performance metrics, ensuring compliance with regulatory standards, and minimizing delinquencies and NPAs while prioritizing customer sensitivity. You will be responsible for managing the relationships with third-party collection agencies, setting performance benchmarks and SLAs, and closely monitoring their performance against set targets. Conducting regular reviews, audits, and training sessions to ensure agency adherence to policies and compliance norms will be a key part of your role. Additionally, you will be required to handle and resolve any escalations or disputes involving external collection partners. Leading, mentoring, and managing the in-house collections call centre team will also be a critical aspect of your role. Implementing dialler strategies, call scripts, and training modules to enhance efficiency, ensuring quality assurance and call monitoring, and maintaining adherence to fair practices and regulatory guidelines will be essential tasks. You will also oversee manpower planning, hiring, and retention for the calling team. Your strategic input will be invaluable in designing and executing end-to-end collection strategies for early- and late-stage buckets, analyzing collection trends and data to drive recovery strategies, and coordinating with other teams for account resolution strategies. Maintaining compliance with regulatory and internal requirements, accurate MIS and dashboards to track collection performance, and preparing periodic reports for the leadership team will also be part of your responsibilities. The ideal candidate for this role should possess a Graduate/Post-Graduate degree in Business, Finance, or a related field, along with proven experience in collections management, preferably in NBFCs/Banks/Fintech. A strong understanding of delinquency management, risk controls, and regulatory compliance is essential, as is experience in working with collection agencies and tele-calling operations. Proficiency in MIS, analytics, and collection tools, excellent leadership, negotiation, and communication skills, a high ownership mindset, and the ability to work under pressure are all key attributes required. Additionally, a strong ethical foundation, customer empathy, and tech-savviness with familiarity in digital collections and automation tools will be advantageous for this role.,

As a Procurement Practice Analyst at Accenture, you will be responsible for delivering activities such as PR-PO, POA, Change Requests, SLA and KPI monitoring and management. Your main accountabilities will include being well-versed with the purchase requisition fulfillment, purchase order acknowledgment process on platforms like Ariba, Coupa, Vroozi, and PeopleSoft. You will ensure that all SLA and KPI metrics are adhered to as per the agreed timelines with the client. Additionally, you will complete the Management Information System (MIS) and Reporting Requirements for client meetings. Your daily activities will involve filtering (Approve/Reject) purchase requisitions, Purchase Order Acknowledgment, resolving procurement and invoicing related queries, and connecting with requestors to gather PR related information. Moreover, you are expected to handle client escalations and stakeholder management efficiently to resolve queries. It is crucial for you to establish, maintain, and manage relationships with clients and develop the necessary skills required to execute your responsibilities effectively. You must ensure that quality targets are consistently achieved. To qualify for this role, you should hold a Graduation/Post-Graduation degree with 3-5 years of experience in procurement operations, PR to PO processing, Spot Buy, SLA & KPI Management in Procurement Outsourcing, Managed Services, or Procurement Organizations. Strong communication and presentation skills are essential, along with a solid understanding of Microsoft Office applications such as Word, PowerPoint, and Excel. Flexibility to work across different time zones, groups, and business environments is also required. Preferred background qualifications include proficiency in MS Office tools, Project, strong quantitative and analytical skills, working knowledge of Ariba/SAP systems, and experience with Power BI and Power Automate. In this role, you are expected to analyze and solve lower-complexity problems, with day-to-day interactions primarily with peers within Accenture. While you may have limited exposure to clients and Accenture management, you will receive moderate-level instruction on daily tasks and detailed guidance on new assignments. Your decisions will impact your work and potentially the work of others. As an individual contributor within a team, your scope of work will be focused. Please note that this position may require you to work in rotational shifts.,

The London Stock Exchange Group (LSEG) is a diversified global financial markets infrastructure and data business committed to delivering excellent services to its customers. With a rich history spanning over 300 years, LSEG plays a vital role in supporting financial stability and growth around the world. LSEG values its people and believes that they are essential to the success of the business. The company fosters a culture of connection, opportunity, and excellence, encouraging diversity and teamwork to drive innovation and create impactful solutions. LSEG offers a supportive and enriching workplace where individuals are empowered to reach their full potential through various avenues for personal and professional growth. As an ERP Application Service Engineer at LSEG, you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform used by the Finance business. This role requires a strong background in Oracle Fusion support, IT service management in financial services organizations, and knowledge of the ITIL Framework. You will collaborate with stakeholders to ensure the smooth operation of the ERP platform and related processes, contribute to service transition, and work on the strategic Beacon programme to facilitate the deployment of new services. Key responsibilities of the role include supporting business usage of the Oracle Fusion platform, managing incident and problem resolution, ensuring compliance with change management processes, developing relationships with stakeholders, supporting data collation and reporting processes, monitoring performance, and collaborating with IT teams and vendors for system integrations. The ideal candidate will have 5-10 years of experience in Oracle Financials implementation with a focus on Oracle Fusion, a strong understanding of database structure for ERP/Oracle Cloud, and a background in IT application support management. Additionally, excellent analytical, problem-solving, and communication skills are essential for this role. A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Preferred qualifications include global experience, banking or financial services industry experience, and ITIL Foundation certification or strong working knowledge of the ITIL framework. Joining LSEG means being part of a dynamic organization that values individuality, fosters creativity, and is committed to sustainability. You will have the opportunity to contribute to the company's purpose of driving financial stability, empowering economies, and creating sustainable growth while enjoying a supportive work environment and a range of tailored benefits and support. Please review the privacy notice provided by LSEG to understand how your personal information may be used and your rights as a data subject. If you are submitting as a Recruitment Agency Partner, ensure that candidates applying to LSEG are aware of this privacy notice.,

Key Deliverables : Lead and mentor a high-performing customer support team. Monitor performance metrics and drive improvements. Collaborate with Product, Tech, and Ops to resolve issues. Identify trends from feedback to improve support processes. Role Responsibilities : Oversee team operations, scheduling, and adherence. Provide coaching and growth opportunities for team members. Communicate team goals and updates to leadership. Contribute to knowledge base content and process enhancements.

As an L2 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and compliance with SLAs. You will provide professional support to end users, addressing IT issues promptly to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, creating a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and ensuring workstation readiness on Day 1. You will be responsible for preparing IT assets through imaging, media sanitization, quality checks, and labeling. Providing end-to-end support for laptops, desktops, peripherals, and endpoint devices in both Windows and Mac OS environments will also be a part of your responsibilities. You will handle part/unit replacements, reimaging, media sanitization, and quality checks for redeployed IT assets. Additionally, you will coordinate with OEMs and partners for warranty claims and escalations to minimize downtime. Your tasks will include providing support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. As an L2 IT Support Engineer, you will support new transitions and infrastructure deployments that require on-site technical assistance. You will also be responsible for performing routine maintenance of training rooms, video conferencing rooms, and ensuring data center hygiene. Managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states will be a part of your role. You will be expected to maintain awareness of SLA commitments and critical metrics, ensuring consistent tracking and performance adherence. Your role will play a crucial part in ensuring the smooth functioning of IT operations and delivering exceptional support to end users and senior executives.,

As an L1.5 IT Support Engineer at Genpact, you will play a crucial role in ensuring smooth IT operations and providing top-notch support to end users. With at least 1 year of experience, you will be responsible for handling incidents and service requests efficiently through the CRM tool ServiceNow, guaranteeing timely resolution and adherence to SLAs. Your end user experience management skills will be put to the test as you offer professional support to end users, promptly addressing IT issues and requests to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, leaving a positive impression of IT services through your professionalism and efficiency. Onboarding support is another key aspect of your role, where you will ensure new hires have a seamless experience by issuing IT assets on Day 1 and ensuring workstation readiness. You will also be involved in preparing IT assets through imaging, media sanitization, quality checks, and labeling. Your responsibilities will extend to providing end-to-end support for various devices including laptops, desktops, printers, and scanners. Whether it's remote or deskside support, you will be the go-to person for hardware, operating system, and application support in both Windows and Mac OS environments. Vendor and partner coordination will be essential as you liaise with OEMs and partners for warranty claims and escalations to minimize downtime. Moreover, you will provide support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments that require on-site technical assistance, as well as performing routine checks and maintenance of training rooms, video conferencing rooms, and data center hygiene. Managing the full IT asset lifecycle using HAM Pro will be part of your daily tasks, including receiving, recording, issuing, returning, redeploying, and disposing/donating IT assets while maintaining accurate asset states. Lastly, you will be responsible for monitoring metrics and SLAs to ensure consistent tracking and performance adherence. If you are someone who thrives in a fast-paced IT support environment and enjoys providing exceptional service to end users and senior executives, this role is tailor-made for you. Your attention to detail, problem-solving skills, and ability to work effectively both independently and as part of a team will be key to your success as an L1.5 IT Support Engineer at Genpact.,

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations We are looking for a Compliance Analyst Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes, manage audits, filings, and maintain relationships with regulatory authorities. Vendor Management & Procurement: Lead procurement of telecom resources and services. Negotiate cost-effective contracts, monitor SLAs, and enforce vendor compliance. Data Center Operations: Plan and monitor data center infrastructure procurement, performance, and compliance with security and operational standards. Issue Resolution & Ticketing: Manage operational queries through ticketing systems, perform root cause analyses, and implement process improvements. SOP Development & Process Optimization: Define and enhance SOPs for telecom, compliance, and operations functions. Identify and implement automation opportunities. Reporting & Analytics: Develop dashboards and reports to monitor KPIs, support decision-making, and provide operational visibility. Audit & Cost Optimization: Support internal/external audits and implement cost-efficiency initiatives. Risk Mitigation: Identify risks in operations and compliance and develop mitigation strategies. Stakeholder Management: Liaise with regulatory bodies, auditors, vendors, and internal teams to align operations with business and compliance goals. Administrative Oversight: Manage facilities, vendor contracts, and support services for smooth daily operations. Requirements Education: Postgraduate (MBA preferred). Experience: 3-5 years in backend operations, with significant exposure to telecom infrastructure and regulatory compliance. Skills: In-depth knowledge of telecom regulations (TRAI, DoT) and compliance frameworks. Expertise in vendor management, contract negotiation, and SLA monitoring. Understanding of telecom/data center infrastructure and security standards. Strong analytical, reporting, and communication skills. Proficiency in MS Office and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management. Relevant certifications (e.g., ITIL, telecom compliance) are a plus. Ability to define and track operational KPIs. Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed. Other Requirements Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek, work-from-office (Noida, Sector 2). Effective communicator with both technical and non-technical stakeholders. Proactive and solutions-oriented mindset. Benefits Competitive compensation as per industry standards. Opportunity to work at the crossroads of compliance, operations, and telecom infrastructure. High-impact, strategic role with exposure to cutting-edge telecom and data center technologies. On-the-job learning in regulatory frameworks, infra compliance, and vendor governance. Professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Type: Full-time Application Question(s): How many years of experience do you have in Telecom Operations Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) What is your Current CTC Work Location: In person,

As an L1.5 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and SLA compliance. You will provide professional support to end users, including senior executives, to enhance overall satisfaction with IT services. Additionally, you will deliver high-quality IT support to senior executives, promoting a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and preparing workstations on Day 1. You will be responsible for endpoint readiness, including imaging, media sanitization, quality checks, and labeling of IT assets. Furthermore, you will provide end-to-end support for laptops, desktops, peripherals, and other endpoint devices in both Windows and Mac OS environments. As part of your responsibilities, you will also handle IMAC support (Install, Move, Add, Change) for various devices, as well as perform endpoint redeployment tasks such as part/unit replacements, reimaging, and quality checks. In addition, you will coordinate with vendors and partners for warranty claims and escalations to minimize downtime. You will provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments requiring on-site technical assistance. Additionally, you will perform routine maintenance of training rooms, video conferencing rooms, and data center hygiene. In this position, you will be responsible for managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states. You will also be required to monitor metrics and SLAs to ensure consistent tracking and performance adherence throughout your tasks and responsibilities.,

Overview Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year. Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs- Support Tasks- Should be able to perform basic level support tasks (on call resolution of functional issues / Business Analysis) as well as address basic level support tickets. Should be able to identify the complexity of tickets and be able to assign for L2/L3 support Stakeholder Management Ability to communicate effectively with the users on the call and any/all modes of communication, L2, L3 Support and the other senior members of the team (Strong verbal and written communication) Reporting Should be able to accurately identify deviations from SLAs/Compliance requirements Your skills & experience: Intermediate in Ecommerce domain , should have worked in L1 support capacity for at-least 1 ecommerce customer for a year in the recent past Intermediate on Hybris Basic consulting skills Strong communication

Are you a results-driven, detail-oriented professional with a deep specialization in telecom regulatory compliance and robust backend operations We are seeking a Compliance Analyst Telecom Operations to spearhead our backend operations, optimize vendor governance, and ensure unwavering adherence to complex telecom regulatory frameworks. This pivotal role demands an exceptional grasp of telecom infrastructure, data center operations, and, crucially, a profound understanding of regulatory mandates. You will be instrumental in driving compliance excellence, optimizing operational efficiency, mitigating telecom-specific risks, and supporting sustainable business growth within the heavily regulated telecom landscape. Key Responsibilities Telecom Regulatory Compliance & Governance: Ensure absolute adherence to all prevailing telecom laws, licenses, and guidelines issued by authorities such as TRAI (Telecom Regulatory Authority of India), DoT (Department of Telecommunications), and other relevant bodies. Proactively monitor and interpret evolving telecom regulatory changes, assessing their impact on operations and implementing necessary adjustments. Manage and coordinate all telecom compliance audits, regulatory filings, and reporting requirements. Cultivate and maintain strong, collaborative relationships with telecom regulatory authorities. Develop and implement robust internal controls and compliance frameworks specific to telecom operations. Vendor Management & Compliance Oversight: Lead the procurement of essential telecom resources and services, ensuring compliance with regulatory guidelines. Negotiate and manage cost-effective contracts, closely monitoring Service Level Agreements (SLAs) for telecom services and enforcing vendor compliance with regulatory and operational standards. Data Center Operations & Telecom Infrastructure Compliance: Oversee the planning, monitoring, and compliance of data center infrastructure procurement, performance, and security standards, with a specific focus on telecom network elements. Ensure all data center operations align with telecom infrastructure and regulatory requirements. Compliance Issue Resolution & Process Improvement: Manage operational and compliance-related queries through ticketing systems, performing root cause analyses, particularly for telecom compliance deviations, and implementing corrective and preventive actions. Define, develop, and enhance Standard Operating Procedures (SOPs) for all telecom compliance, regulatory, and operational functions. Identify and implement automation opportunities to enhance compliance efficiency and reduce manual effort. Reporting, Analytics & Compliance Metrics: Develop comprehensive dashboards and reports to monitor key performance indicators (KPIs) related to telecom compliance, operational efficiency, and risk mitigation. Provide insightful analytics to support data-driven decision-making for both operational and regulatory adherence. Audit Management & Risk Mitigation: Actively support internal and external audits, especially those pertaining to telecom regulatory compliance. Identify and assess potential operational and compliance risks within the telecom domain, developing and implementing proactive mitigation strategies. Stakeholder Engagement & Regulatory Liaison: Serve as a primary liaison with telecom regulatory bodies, auditors, vendors, and various internal teams (legal, engineering, finance) to ensure operational alignment with business objectives and compliance mandates. Administrative & Operational Oversight: Oversee facilities management, vendor contracts, and support services to ensure seamless daily operations, with a keen eye on their impact on compliance. Requirements Education: Postgraduate (MBA preferred). Experience: 3-5 years in backend operations, with significant and demonstrable expertise in telecom infrastructure and regulatory compliance within the Indian telecom sector. Skills: In-depth and current knowledge of Indian telecom regulations (TRAI, DoT), licensing requirements, and compliance frameworks. Proven expertise in vendor management, contract negotiation, and SLA monitoring, specifically within a telecom context. Strong understanding of telecom network architecture, data center infrastructure, and relevant security standards. Exceptional analytical, reporting, and communication skills. Proficiency in MS Office Suite and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management methodologies. Relevant certifications (e.g., ITIL, telecom regulatory compliance certifications) are a significant plus. Ability to define, track, and report on operational and compliance KPIs. Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed. Other Requirements: Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek and work-from-office (Noida, Sector 2). Effective communicator capable of bridging the gap between technical, operational, and regulatory stakeholders. Proactive, solutions-oriented mindset with a keen eye for compliance detail. Benefits Competitive compensation as per industry standards. Opportunity to work at the critical intersection of telecom compliance, operations, and cutting-edge telecom infrastructure. A high-impact, strategic role with direct exposure to evolving telecom regulations and advanced data center technologies. Exceptional on-the-job learning in complex regulatory frameworks, telecom infrastructure compliance, and vendor governance. Strong professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Quarterly bonus Application Question(s): How many years of experience you have as a Telecom Compliance analyst Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT Your Current CTC Work Location: In person,

You should hold a Bachelor's Degree with a minimum of 17 - 20 years of relevant experience in new loan setup and loan servicing within the Back office/Financial industry. Knowledge of loan systems like Loan IQ/ACBS would be advantageous. Familiarity with Nostro/Cash matching, General Ledger reconciliation, SWIFT, and other remittance systems is required. Strong problem-solving and investigative skills are essential for analyzing and resolving process-related issues. A strong risk & control mindset is necessary, along with experience in driving small to medium-sized projects with successful outcomes. Proficiency in people and performance management, as well as escalation management, is crucial. You will be responsible for closely monitoring the team daily to ensure all SLAs (Quantity & Quality) are met and promptly escalating any exceptions for resolution. Supervising and assessing work allocation, identifying capacity areas throughout the day across all Global sites. Implementing strategies and core objectives in alignment with the global operations roadmap. Ensuring compliance with all controls and JP Morgan requirements, promptly escalating any risk items. Adhering to audit and compliance regulations and serving as the focal point for internal and external audits. Handling complex process-related queries and clarifications from team members as the subject matter expert. You should provide leadership, development, and communicate the vision and objectives for the department to all team members. Collaborating effectively with colleagues across the organization, valuing their skills and experience to achieve shared objectives. Managing individual performance instances and development improvement plans. Identifying process/soft skills-based training to enhance individual performances or growth plans. Developing domain expertise in the team to create subject matter experts. Providing constructive performance feedback monthly and tracking improvement areas. Assisting in the hiring process to backfill attrition or new roles. Motivating staff to meet business priorities and identifying high-potential talent with development plans. Implementing a robust Knowledge Management model including SOPs, process/policy change management, and ongoing training.,

Job Description Prioritize claims for AR work based on aging, dollar value, and other criteria. Monitor Team's production and SLA delivery. Assign AR accounts and prioritize claims to AR Associates for completion on a daily or weekly as appropriate. Run AR reports daily / weekly for each client account. Manage and handle effectively escalations raised by the clients. Provide mentorship, training and coaching to the team. Adhere to organizational policies and procedures. Keep the Standard Operating Procedures updated and establish due control mechanisms. Attending management meetings to present results and formulate continual process improvement and effectiveness. Work with quality and business transformation teams to identify, recommend and implement process improvement projects. Essential Excellent written & verbal communication skills. Excellent analytical and comprehensive skills Healthcare compliance and terminology knowledge. Well-versed with MS Office Excel. Willingness to work in continuous night shift. 5-8 years experience working as AR Caller Proven track record in problem solving and improving process efficiency through strong analytical and problem-solving skills. Strong knowledge of US revenue cycle management for Physician Practices and Hospitals Strong leadership skills with an ability to motivate direct reports. Develop the team's talent, drive employee retention and engagement.

Job Summary: The Incident Manager is responsible for overseeing the end-to-end incident management process, ensuring that IT service disruptions are resolved quickly and efficiently. This role acts as the primary point of contact during major incidents and works to minimize business impact and restore normal service operations. Key Responsibilities: Lead the response and resolution process for high-priority incidents Coordinate communication between technical teams, stakeholders, and management during incidents Ensure accurate and timely documentation of incidents and actions taken Drive root cause analysis and post-incident reviews (PIR) Monitor incident trends and recommend process improvements Maintain incident records in the ITSM tool and ensure SLA compliance Escalate unresolved incidents to appropriate support teams or vendors Develop and maintain incident management procedures and documentation Support business continuity and disaster recovery activities Provide regular incident metrics and reports to leadership Required Skills and Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field 3+ years of experience in incident or IT service management Strong understanding of ITIL framework and incident management processes Excellent problem-solving, coordination, and communication skills Ability to work under pressure and manage multiple priorities Preferred Qualifications: ITIL Foundation certification or higher Experience with ITSM tools like ServiceNow, Remedy, or Jira Knowledge of infrastructure, networking, and application support environments Exposure to major incident and crisis management procedures

We are looking for a performance-driven Team Leader to lead our international voice support team. The ideal candidate should bring 5+ years of total experience in a voice-based BPO setup with at least 1-2 years of hands-on experience in team handling. The role is crucial in maintaining operational excellence improving CSAT scores and ensuring minimal attrition. Key Responsibilities : - Lead and manage a team of voice agents in delivering high-quality international customer support Drive and achieve targets for CSAT (Customer Satisfaction)" AHT (Average Handling Time) FCR (First Call Resolution) and Quality Scores Actively monitor and improve customer experience through coaching and root cause analysis Implement initiatives to manage and reduce team attrition while maintaining high team morale Ensure timely escalations are resolved and service recovery is handled effectively Conduct regular one-on-one meetings and team huddles to communicate updates performance feedback and development plans Work closely with Quality and Training teams to identify and close skill gaps Analyze reports and dashboards to monitor performance trends and take corrective actions Maintain compliance with company policies and client-specific KPIs Foster a culture of accountability collaboration and continuous improvement Skills & Attributes : - Strong understanding of customer experience metrics such as CSAT" NPS and Quality Scores Demonstrated ability to handle attrition and engage teams positively Proactive leadership style with experience in coaching and mentoring Excellent verbal and written communication skills Ability to work under pressure and in a target-oriented environment Competence in using CRM tools reporting dashboards and workforce management tools Contact Person : - Anusiya Contact Number : - 9840114871

Key Responsibilities: Lead and manage a team handling Property & Casualty Insurance processes Oversee daily operations , ensuring team KPIs, SLAs, and quality standards are met Prepare and analyze MIS reports , daily/weekly performance metrics Drive process improvement and maintain compliance with insurance regulations Manage team schedules, appraisals, and performance evaluations Provide coaching and support to team members for continuous improvement Communicate effectively with stakeholders across regions and functions Requirements: Minimum 7+ years of experience in Property & Casualty Insurance At least 2 years of team handling experience Strong communication and people management skills Prior experience in BPO/KPO setup preferred Hands-on experience in process management and reporting Comfortable working in US rotational shifts

Key Responsibilities: Ensure all technical services are operational during shift duty Manage entire technical assets of the building and lead the engineering team Coordinate with the Property Manager/Assistant Property Manager for technical issue resolution Supervise and maintain electromechanical/utilities services with the technician team Prepare and execute Planned Preventive Maintenance (PPM) schedules Conduct regular site inspections to identify risks or defects Review and guide subordinate staff on work execution Track assets under Defect Liability Period (DLP) and AMC/CAMC using proper documentation Oversee hiring, training, and development of shift engineers and maintenance staff Formulate and monitor budgeting controls, SLAs, and KPIs for JLL and vendors Ensure high service delivery standards and performance indicator scores Handle timely agreement renewals, invoice submissions, and payment follow-ups Review vendor quotations, attendance sign-offs, and cost sheet documentation Submit client-approved cost sheets to JLL office and follow up on invoicing Schedule monthly vendor meetings to address and resolve operational matters Plan and implement energy conservation initiatives Maintain monthly utility readings and ensure completion of check-sheets/logbooks Keep history cards updated for all equipment Attend major complaints, escalate as necessary, and coordinate with technical teams Enforce safe working practices and ensure work permits are obtained Assist in building risk assessments and implement mitigation strategies Conduct root cause analysis for system failures and breakdowns Develop and maintain corrective, preventive, and emergency response action plans Participate in evacuation drills and be a part of ERT/QRT teams Maintain engineering reports such as Daily Management Reports (DMR) and Monthly Management Reports (MMR) Work closely with RO/HO/SME/Training teams to ensure timely report closures Promote a zero-compromise safety culture under the slogan No Safety No Work Execute all tasks as per DLF standards, guidelines, and SOPs with strict safety compliance

What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work.