62 Sla Monitoring Jobs - Page 2

As a Site Director at Sodexo, you will be responsible for ensuring seamless and efficient operations across all integrated facilities management services at the assigned site. Your focus will be on client satisfaction, operational excellence, and profitability. You will oversee the service lines, ensuring adherence to standards and contract terms. Your key responsibilities will include: - Managing a large team of 200+ employees, ensuring seamless service delivery and adherence to client terms and conditions - Conducting operational audits, optimizing service delivery strategies, managing in-house teams and external vendor relationships - Monitoring SLAs, overseeing contract negotiations and ...

As a candidate for this position, you should hold a Bachelor's Degree and possess a minimum of 17 - 20 years of relevant experience in new loan setup and loan servicing within the Back office/Financial industry. Knowledge of loan systems like Loan IQ/ACBS would be advantageous. It is essential to have familiarity with Nostro/Cash matching, General Ledger reconciliation, SWIFT, and other remittance systems. Your strong problem-solving and investigative skills will be crucial for analyzing and resolving process-related issues. Additionally, a strong risk & control mindset is necessary, along with experience in driving small to medium-sized projects with successful outcomes. Proficiency in peop...

Role Overview: You will lead a team of shared services/operations professionals to ensure high levels of engagement, productivity, and quality. Your focus will be on building a strong understanding and ownership of operational processes, with the goal of enhancing customer satisfaction through process excellence. Standardizing processes, implementing automation, and driving continuous improvement initiatives will be key aspects of your role. Key Responsibilities: - Monitor SLAs and KPIs, developing action plans to address any areas of concern - Balance team health and productivity while ensuring compliance with regulatory requirements and internal policies - Manage relationships with interna...

Company Overview ANCKR is a bold, U.S.-led software development agency that combines American leadership with top-tier international talent. We specialize in AI-enhanced web and mobile development, process automation, and digital transformation . We're not your average dev shop. We're a tech-first, values-driven partner committed to building things that lastfor startups and scaling enterprises alike. Learn more at: www.anckr.com Job Summary As the Support Lead / Manager , you will establish ANCKR's support function with an AI-first strategy . Your mission is to design a system where AI agents handle frontline intake (knowledge base queries, FAQs, routing, RAG-powered suggestions) and humans ...

Role Overview: As a key member of the Analytics Center of Excellence in a Business Focused IT environment, you will be responsible for scaling up and managing an Enterprise-Wide Data Platform to meet the analytical requirements of the Pharma business and potentially other businesses. The platform you oversee must be adaptable to future business needs and capable of delivering intuitive analytics with storytelling elements. Key Responsibilities: - Develop and maintain a global data marketplace (data lake) to facilitate data sourcing and acquisition. - Ensure data quality standards compliance and define data integration standards. - Model and design data structures, storage, and integration, l...

Role Overview: As the VP of Remediation Capacity Planning & Forecasting at Synchrony, you will be responsible for overseeing the planning of team capacity and forecasting potential breaches of SLAs in remediation projects. Your role will involve tracking and analyzing delay drivers, identifying trends, developing productivity benchmarks, and designing tools and processes for effective capacity and control monitoring. By providing actionable insights and reports, you will contribute to informed decision-making and operational efficiency. Key Responsibilities: - Capacity Planning: Evaluate upcoming workload based on remediation issues pipeline to ensure adequate team coverage. - SLA Breach For...

Changing the world through digital experiences is what Adobe is all about. They give everyone - from emerging artists to global brands - everything they need to design and deliver exceptional digital experiences. Adobe is passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. You will be responsible for the following: - Google SLA monitoring - DMP Taxonomies, segment mapping/deletions - Publisher reconciliation & Feed/Test Creation - Inbound CS requests deal ID and creative approval - Platform Quality Initiatives: Site and App review, Site mapping, Malware monitoring - Partner pipe...

Accurately assess and categorize cases based on their nature and urgency. Sorting and allocation of claims first hand ensuring they are accurately assigned. Classification of data and support with reporting to line manager. Route cases to the correct queues within the queue management system. Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers. Identify and escalate any potential SLA breaches across various queues. Monitor case volume and workload within the operational queues. Maintain accurate and up-to-date records within the system. Collaborate effectively with Team leaders and sites leads across all GIH sites Identify opportunities for pr...

As a Vice President - Colleague Support Progressing & Performing (India) at Barclays, you will embark on a transformative journey shaping the future of Colleague Journeys from Chennai. Your role will involve collaborating with UK-based counterparts to oversee Rewarding and Performing operations, Core HR, and leading India teams in these areas. It is crucial to drive service excellence, operational transformation, and strategic alignment across HR delivery, champion change, embed automation, and strengthen governance and risk frameworks to ensure scalable, compliant, and future-ready Colleague Support. Managing a team of 60 colleagues, including AVPs and Team Managers, you will be responsible...

As a Vendor Manager, you will be responsible for onboarding home painting contractors on Livspace platform. You will build and manage relationship with contractors in respective cities. Manage contractor partner bandwidth. Monitor SLAs and solve customer escalations by working with contractors. Coordinate with vendors. Negotiate contracts. Follow-up on operational progress in the respective locations. Monitor SLA Resolve Customer queries and manage escalations Job Requirement: BE/BTech/Graduate from top tier institutes. 1 to 2 years of vendor management experience in home painting/interiors category. Well versed with local language. Knowledge of basic negotiation and operations skills. Prior...

As a Vendor Manager, you will be responsible for onboarding home painting contractors on Livspace platform. You will build and manage relationship with contractors in respective cities. Manage contractor partner bandwidth. Monitor SLAs and solve customer escalations by working with contractors. Coordinate with vendors. Negotiate contracts. Follow-up on operational progress in the respective locations. Monitor SLA Resolve Customer queries and manage escalations Job Requirement: BE/BTech/Graduate from top tier institutes. 1 to 2 years of vendor management experience in home painting/interiors category. Well versed with local language. Knowledge of basic negotiation and operations skills. Prior...

As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes within the Finance business at LSEG. Your role will involve ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. You will support business usage of the Oracle Fusion platform, providing technical support to ensure critical processes, business milestones, and SLAs are delivered on time. Additionally, you will be involved in incident management services for Finance business users, ens...

As a Vice President Colleague Support at Barclays, you will be embarking on a transformative journey to shape the future of Colleague Journeys in Chennai, India. You will be responsible for overseeing and collaborating closely with UK-based counterparts on operations related to Rewarding and Performing and Core HR. Your role will be crucial in driving service excellence, operational transformation, and strategic alignment across HR delivery. Championing change, embedding automation, and strengthening governance and risk frameworks will be essential to ensure scalable, compliant, and future-ready Colleague Support. Managing a team of 60 colleagues, including AVPs and Team Managers, will be pa...

The Manager / Senior Manager - Collections will play a crucial role in overseeing and driving the performance of both external collection agencies and the internal tele-calling team within the Lending department. Your responsibilities will include designing and implementing effective collection strategies, monitoring key performance metrics, ensuring compliance with regulatory standards, and minimizing delinquencies and NPAs while prioritizing customer sensitivity. You will be responsible for managing the relationships with third-party collection agencies, setting performance benchmarks and SLAs, and closely monitoring their performance against set targets. Conducting regular reviews, audits...

As a Procurement Practice Analyst at Accenture, you will be responsible for delivering activities such as PR-PO, POA, Change Requests, SLA and KPI monitoring and management. Your main accountabilities will include being well-versed with the purchase requisition fulfillment, purchase order acknowledgment process on platforms like Ariba, Coupa, Vroozi, and PeopleSoft. You will ensure that all SLA and KPI metrics are adhered to as per the agreed timelines with the client. Additionally, you will complete the Management Information System (MIS) and Reporting Requirements for client meetings. Your daily activities will involve filtering (Approve/Reject) purchase requisitions, Purchase Order Acknow...

The London Stock Exchange Group (LSEG) is a diversified global financial markets infrastructure and data business committed to delivering excellent services to its customers. With a rich history spanning over 300 years, LSEG plays a vital role in supporting financial stability and growth around the world. LSEG values its people and believes that they are essential to the success of the business. The company fosters a culture of connection, opportunity, and excellence, encouraging diversity and teamwork to drive innovation and create impactful solutions. LSEG offers a supportive and enriching workplace where individuals are empowered to reach their full potential through various avenues for p...

Key Deliverables : Lead and mentor a high-performing customer support team. Monitor performance metrics and drive improvements. Collaborate with Product, Tech, and Ops to resolve issues. Identify trends from feedback to improve support processes. Role Responsibilities : Oversee team operations, scheduling, and adherence. Provide coaching and growth opportunities for team members. Communicate team goals and updates to leadership. Contribute to knowledge base content and process enhancements.

As an L2 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and compliance with SLAs. You will provide professional support to end users, addressing IT issues promptly to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, creating a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and ensuring workstation readiness on Day 1. You will be responsible for preparing IT assets through imaging, media sanitization, quality checks, and la...

As an L1.5 IT Support Engineer at Genpact, you will play a crucial role in ensuring smooth IT operations and providing top-notch support to end users. With at least 1 year of experience, you will be responsible for handling incidents and service requests efficiently through the CRM tool ServiceNow, guaranteeing timely resolution and adherence to SLAs. Your end user experience management skills will be put to the test as you offer professional support to end users, promptly addressing IT issues and requests to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, leaving a positive impression of IT services through your professionalism and ...

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations We are looking for a Compliance Analyst Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes,...

As an L1.5 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and SLA compliance. You will provide professional support to end users, including senior executives, to enhance overall satisfaction with IT services. Additionally, you will deliver high-quality IT support to senior executives, promoting a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and preparing workstations on Day 1. You will be responsible for endpoint readiness, including imaging, media sanitization, quality checks,...

Overview Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year. Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs- Support Tasks- Should be able to perform basic level support tasks (on call resolution of fu...

Are you a results-driven, detail-oriented professional with a deep specialization in telecom regulatory compliance and robust backend operations We are seeking a Compliance Analyst Telecom Operations to spearhead our backend operations, optimize vendor governance, and ensure unwavering adherence to complex telecom regulatory frameworks. This pivotal role demands an exceptional grasp of telecom infrastructure, data center operations, and, crucially, a profound understanding of regulatory mandates. You will be instrumental in driving compliance excellence, optimizing operational efficiency, mitigating telecom-specific risks, and supporting sustainable business growth within the heavily regulat...

You should hold a Bachelor's Degree with a minimum of 17 - 20 years of relevant experience in new loan setup and loan servicing within the Back office/Financial industry. Knowledge of loan systems like Loan IQ/ACBS would be advantageous. Familiarity with Nostro/Cash matching, General Ledger reconciliation, SWIFT, and other remittance systems is required. Strong problem-solving and investigative skills are essential for analyzing and resolving process-related issues. A strong risk & control mindset is necessary, along with experience in driving small to medium-sized projects with successful outcomes. Proficiency in people and performance management, as well as escalation management, is crucia...

Job Description Prioritize claims for AR work based on aging, dollar value, and other criteria. Monitor Team's production and SLA delivery. Assign AR accounts and prioritize claims to AR Associates for completion on a daily or weekly as appropriate. Run AR reports daily / weekly for each client account. Manage and handle effectively escalations raised by the clients. Provide mentorship, training and coaching to the team. Adhere to organizational policies and procedures. Keep the Standard Operating Procedures updated and establish due control mechanisms. Attending management meetings to present results and formulate continual process improvement and effectiveness. Work with quality and busine...