32 Sla Monitoring Jobs - Page 2

Roles and Responsibilities: Lead and guide managers and senior executives to ensure quality facility operations aligned with scope. Maintain timely service delivery and establish effective communication channels with clients. Ensure internal communication and 100% compliance between management and employees. Set up grievance redressal mechanisms and address employee concerns. Oversee operations, maintenance, compliance, security, utilities, and landscaping with a comprehensive approach. Collaborate with employees, vendors, and internal teams for seamless operations. Take ownership of OPEX and CAPEX budgets, audits, preventive maintenance, and quality control. Build strong relationships with top management, clients, and external service providers. Negotiate contracts and monitor performance against SLAs. Contribute to budgeting and ensure operational costs remain within set limits. Implement productivity, efficiency, and cost-saving initiatives. Drive process innovations and ensure adherence to health, safety, and legal standards. Respond promptly to emergencies or urgent situations. Track departmental performance against budget targets. Ensure all facilities comply with statutory and legal regulations. Handle other duties as assigned by the reporting manager.

Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPI's for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Schedule monthly vendor meeting to discuss on daily matters & ensure corrective actions are taken for the same. Planning and implementing for energy conservation. Prepare monthly readings sheet with occupants and ensure all check-sheets and logbooks are being filled properly as per the schedule Maintain history cards for all equipment's. Attend major complaints & escalate to senior & co-ordinate with technical staff if necessary. Ensure work permits are in place and safe working practices /procedures are followed. Assist the Property Manager/ Assistant Property Manager/ Technical Manager in conducting risk assessment of the building operations and work towards mitigation of highlighted inherent risks and in conducting root cause analysis in case of system failure and breakdowns. Create corrective, preventive and emergency response action plans. Take part in evacuation Drills and be a part of ERT/QRT team. Maintain engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work.

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

1) Business Process Re-engineering and Process Excellence 2) Performing Internal Audits and Risk Mitigation 3) Management Reporting 4) Claim Management 5) Vendor Management Required Candidate profile 1.Graduate with 3 -5 years of relevant experience 2. Sound Knowledge of IRDA regulations 3. Highly proficient with MS Word, MS Excel and Power point Presentation 4.Good team building skills

Key Responsibilities Perform and manage transactional processes related to Fixed Assets (FA). Support Accounts Payable (AP) invoice processing to ensure timely and accurate transactions. Handle multiple transactional finance processes efficiently. Create and maintain process documentation for finance operations. Monitor and ensure adherence to SLAs and compliance standards. Maintain and continuously improve key performance indicators (KPIs). Proactively address and resolve customer queries or issues related to support requirements. Qualifications Bachelor's degree in Commerce. 23 years of total experience in finance operations. Prior experience in managing Accounts Payable processes is essential. Strong logical reasoning and analytical skills. Ability to work accurately under pressure and manage multiple tasks.

Monitor batch jobs, manage job scheduling, troubleshoot production issues, ensure SLA adherence, coordinate with development teams for release and patch management. Required Candidate profile Mainframe operations professional with expertise in batch monitoring, JCL, Control-M/CA-7. Strong problem-solving and production support skills