Helpdesk Lead - Lower Parel

4 - 7 years

4 - 8 Lacs

Posted:15 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Define and develop specific, measurable targets for all IT services to ensure service excellence
  • Monitor service performance against SLAs and take corrective actions where needed
  • Ensure service operations are aligned with organizational goals and customer expectations
  • Manage people-related tasks including roster planning, shift allocation, and resource availability
  • Foster a culture of accountability and performance management within the service delivery team
  • Coordinate with internal and external stakeholders to ensure seamless service operations
  • Be flexible to work in rotational shifts to support 24x7 operations

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