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Helpdesk Lead - Lower Parel Pes Hr Services

4.0 - 7.0 years

4 - 8 Lacs

gurgaon, haryana, india

On-site

Define and develop specific, measurable targets for all IT services to ensure service excellence Monitor service performance against SLAs and take corrective actions where needed Ensure service operations are aligned with organizational goals and customer expectations Manage people-related tasks including roster planning, shift allocation, and resource availability Foster a culture of accountability and performance management within the service delivery team Coordinate with internal and external stakeholders to ensure seamless service operations Be flexible to work in rotational shifts to support 24x7 operations

Posted 1 day ago

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