0.0 - 3.0 years

2 - 2 Lacs

Mumbai

Work from Office

Role & responsibilities 6 Days working Shift time:- 8:30-5:30 pm. Location- Western Line. The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. The Team Leader leads the customer service team to consistently exceed the customers expectation and provides transparent communication and information. Key Responsibilities: The list of responsibilities below is not a definitive list and is subject to change as the business needs deem necessary. You may be required to undertake differing tasks within your capability. General and Task Management: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so.

Posted 2 days ago

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Operations Analyst Spinny

2.0 - 5.0 years

2 - 5 Lacs

Lucknow, Uttar Pradesh, India

On-site

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Operations Analyst: Role Overview As an Operations Analyst , you'll be a vital part of our team, ensuring smooth and efficient operations across multiple cities. We're looking for a hardworking and enterprising individual with excellent analytical and communication skills . You'll need an ingenious, scientific approach to problems and a strong outcome-oriented point of view . Demonstrated experience in managing operations is a must. Key Responsibilities Inspection Coordination : Ensure seamless inspection alignment and timely execution across 10 cities. Inspector Feedback Loop : Engage with inspectors to gather follow-up information and insights. Coordination : Work closely with Lead Owners for scheduling, updates, and operational synchronization. Roster Management : Create and manage inspector rosters to guarantee optimal coverage and efficiency. Inspection Scheduling : Maintain and monitor the inspection scheduler for accurate tracking. Daily Reporting : Keep reports updated with daily scheduled and completed inspections. Communication : Utilize strong verbal and written communication skills to serve as the operational bridge between teams. Availability : This role requires a 6-day work week , and you should be available for all operational calls as needed. Requirements 1 to 5 years of experience in hub/warehouse operations . Team handling experience is mandatory . Graduation degree . Ability to think creatively about business problems and devise effective solutions. Ability to thrive in a high-pressure environment .

Posted 2 weeks ago

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