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10.0 - 14.0 years
0 Lacs
karnataka
On-site
At Iron Mountain, we understand the importance of work done well and its positive impact on our customers, employees, and the planet. We are looking for smart and dedicated individuals to join our team. Whether you are starting your career or seeking a change, come talk to us and discover how you can enhance the value of your work at Iron Mountain. Iron Mountain offers expert and sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We take pride in partnering with over 225,000 customers globally to preserve their valuable artifacts, optimize their inventory, and ensure data privacy through innovative and socially responsible practices. If you are intrigued about being a part of our growth story and developing your skills in a welcoming culture that values your unique contributions, let's begin the conversation. For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been a strategic partner in caring for information and assets. As a global leader in storage and information management services, trusted by 95% of the Fortune 1000 companies worldwide, we focus on protecting, unlocking, and maximizing the value of your work, regardless of its format or location. We bridge the gaps between paper, digital, media, and physical data to extract value throughout its lifecycle, aiding in building organizational resilience with a core commitment to sustainability. Our partnership aims not only to preserve institutional knowledge and enhance efficiency, security, and access but also to elevate the meaning of your work, as it holds the power to accelerate and enhance your business. Iron Mountain is dedicated to driving meaningful change and is currently seeking an experienced Black Belt in Enterprise Business Process Improvement to join our Enterprise Excellence team. This role is crucial to our Global Business Services (GBS) platform and focuses on end-to-end process transformation across Iron Mountain's global operations. The appointed leader will spearhead initiatives to enhance efficiency, improve customer experience, streamline operations, and deliver measurable results. **Role Overview:** As a key member of the Enterprise Excellence team, you will lead a portfolio of improvement projects utilizing Lean, Six Sigma, DMAIC, Agile, and structured problem-solving methodologies. Your efforts will optimize critical processes, establish best practices, and leverage automation to align with Iron Mountain's strategic priorities. **Key Responsibilities:** - **Strategic Process Transformation & Standardization:** - Identify, standardize, and automate high-impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a unified approach to operational excellence. - **Portfolio Management & Prioritization:** - Operational Excellence Using Lean and Six Sigma: Apply Lean, Six Sigma, Agile, and other methodologies to streamline end-to-end processes. Conduct root cause analysis and deploy process control techniques to enhance operational efficiency, quality, and compliance across global teams. - **Cross-Functional Collaboration & Engagement:** - Collaborate with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals. Facilitate cross-functional workshops to encourage collaboration and implement impactful changes. - **Coaching & Change Management:** - Train and coach teams on continuous improvement principles, fostering a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization. - **Performance Tracking & Reporting:** - Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to offer real-time insights into process health and project impact, ensuring alignment with GBS leadership goals. **Functional Knowledge, Skills, And Competencies:** - Understands technology as a process enabler - Hands-on, meticulous, and capable of seeing the big picture - Skilled at breaking down problems and complex situations into actionable steps - Strong ability to map processes from current state to desired future state - Excellent problem-solving and analytical skills with a data-driven approach and solid business acumen - Known for driving and embracing change - Strong communication, training, and facilitation skills with the ability to influence others - Capable of operating independently in a fast-paced and evolving environment - Demonstrated results with Lean, Kaizen, and continuous improvement - Consistent track record of leading multi-functional teams - Willingness to travel up to 25%, primarily domestic - Familiar with agile methodologies and ways of working - Ability to engage and influence stakeholders at all levels - Proficient in multitasking in a fast-paced environment while effectively prioritizing tasks - Possesses learning agility and proactively seeks out new concepts and technologies to expand expertise - Strong coaching and mentoring competency **Candidate Education Requirements:** - 10+ years of experience, including industry Six Sigma Black Belt certification from an accredited institution - Bachelor's degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification mandatory. An advanced degree such as an MBA is a plus - Proficiency in English language, both written and verbal **Background/Experience:** - Over 10 years of experience leading large-scale Six Sigma and Lean initiatives in global, cross-functional environments - Proven success in process mapping, standardization, and performance monitoring, particularly in high-impact business functions - Strong background in data analytics, KPI benchmarking, and statistical modeling to support data-driven decision-making and insights **Core Competencies:** - Mastery of Lean, Six Sigma, DMAIC, and Agile methodologies with expertise in statistical process control and structured problem-solving - Demonstrated capability in managing complex, multi-phase projects across departments with a track record of measurable outcomes - Ability to translate data insights into strategic process improvements and create visual management tools to communicate KPIs and process performance - Excellent verbal and written communication skills, adept at conveying complex information to diverse audiences, including senior leadership - Strong cross-functional skills to drive engagement and align teams around shared goals in an international setting **Industry Knowledge:** - Experience in Finance or IT industries is advantageous, bringing an understanding of specific regulatory, compliance, and operational requirements in these sectors At Iron Mountain, we are committed to providing storage and information management services to over 225,000 organizations in 60 countries. We secure our customers" critical business information, sensitive data, and cultural artifacts while reducing costs, mitigating risks, ensuring compliance, and facilitating digital and sustainable solutions across various sectors. If you require special accommodations due to a physical or mental disability, please email accommodationrequest@ironmountain.com. Learn more about our Equal Employment Opportunity commitment in the Supplement.,
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
madurai, tamil nadu
On-site
As a world leader in thread manufacturing and structural components for apparel and footwear, Coats is dedicated to providing innovative and sustainable solutions that cater to a wide range of products, ensuring safety, protection, and value addition for customers globally. With a rich heritage spanning over 250 years and a commitment to staying ahead of market demands, Coats operates in 50 countries with a workforce of over 17,000 employees. Following the recent acquisitions of Texon and Rhenoflex, Coats Footwear now offers a comprehensive range of footwear components, from heel counters to toe puffs, meeting diverse customer needs and industry trends. Through a technologically diverse product portfolio, Coats sets new standards in the industry, turning customer ideas into reality and driving sustainability forward. As an Executive QA at Coats based in India/Madurai, your role involves overseeing process control, inspection, and testing of raw materials throughout spinning and twisting stages to ensure yarn quality aligns with Coats Group's standards. You will be responsible for ensuring outgoing products meet quality requirements, monitoring in-house S&T units for SOP adherence, and maintaining process consistency. Key Responsibilities: - Monitor spinning and twisting processes to maintain product quality. - Utilize customer feedback to enhance process performance. - Implement quality tools to minimize customer complaints. - Assist in new sample developments and process trials. - Evaluate and approve raw material lots for quality compliance. - Ensure timely delivery of goods meeting quality standards. - Troubleshoot manufacturing process issues. - Provide HR compliance support for quality operations. - Assist in certification processes such as BIS, GRS, and others. Qualifications and Experience: - Essential: B.Tech (Textile) with a minimum of 10 years of yarn QA experience. - Deep knowledge of cotton, polyester, core spun yarns, and related processes. - Proficiency in yarn testing instruments and spinning/twisting machines. Desirable: - Familiarity with ISO standards, 5S, and TPM practices. - Basic understanding of Six Sigma tools. - Proficiency in basic computer skills. - Strong team collaboration and communication abilities. Coats Group is dedicated to fostering innovation, excellence, and a diverse and collaborative work environment where every team member can thrive. If you are passionate about making a difference in the textile industry and seek to join a global leader with a forward-thinking approach, we welcome you to apply and be part of our dynamic team shaping the future of textiles. Visit www.coats.com for more information and take the next step in your career with us.,
Posted 2 weeks ago
20.0 - 24.0 years
0 Lacs
neemrana, rajasthan
On-site
As the Factory Quality Head, you will play a crucial role in managing the quality aspects across suppliers, products, processes, and customers (both internal and external). Your primary responsibility will be to develop and implement a comprehensive Quality Assurance Strategy to ensure the right quality enablers are in place for the entire supplier and manufacturing value chain. This strategic approach aims at driving continuous improvement in overall quality metrics, facilitated by sustainable quality systems that adhere to relevant regulatory compliances. Your key deliverables in this role will include reducing the Cost of Poor Quality (COPQ), Call Rate, and Returns, ensuring flawless launches of outgoing products, developing the Quality Management System (QMS), creating a Quality Improvement Roadmap to enhance Quality Maturity Progression Score, Radar Score, reducing Tier 2 Supplier PPM, improving Rolling Throughput Yield, and enhancing team competency through training initiatives. Your duties and responsibilities will involve collaborating with various functions to define quality deliverables for New Product Introductions at different gates, conducting Quality Risk Assessments, overseeing compliance to validation standards, engaging suppliers on PPAP and run@rate delivery, executing APQP for bought-out parts, establishing process controls and critical touch points, monitoring new product performance post-launch, driving Built-in Quality through preventive controls, maintaining Global standards in product quality, fostering a culture of shop engagement through continuous improvement practices, addressing risk mitigation through Change Management and validation, setting up Quality Command Centers for effective communication, upgrading measurement systems and data acquisition processes, supporting problem resolution, authorizing deviation change requests, managing escalations, evaluating suppliers through radar mechanisms, and ensuring the skill development of the factory quality professionals. To be successful in this role, you should hold a Bachelor's degree in Engineering (BE/B.Tech) with over 20 years of experience in the Refrigerator Industry. Additional knowledge of Quality Management Systems (QMS), Integrated Management Systems (IMS), Change Management, Six Sigma, Shainin, and Design of Experiments (DOE) will be advantageous. If this challenging opportunity aligns with your career goals and expertise, please share your CV at varsha.tomar@havells.com.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Supply Chain Analyst at SERAMINDS, you will be part of a dynamic team of passionate professionals dedicated to working in a start-up flat organizational environment. We are eager to collaborate with great minds like yours and provide you with the opportunity to unleash your full potential. In this role, you will leverage your 1 to 5 years of experience to enhance our supply chain processes. You should have a strong familiarity with programming languages such as SQL or Python for efficient data extraction and manipulation. Additionally, knowledge of Enterprise Resource Planning (ERP) systems and their integration with supply chain processes will be essential. An understanding of methodologies like Lean, Six Sigma, or other efficiency-improving approaches will be advantageous in optimizing our supply chain operations. This role offers a unique opportunity to contribute to a growing company without any location or salary constraints. If you are ready to take on this exciting challenge and be a part of our innovative team, please reach out to hr@seraminds.com to express your interest in joining SERAMINDS.,
Posted 2 weeks ago
10.0 - 15.0 years
11 - 16 Lacs
Mumbai
Work from Office
Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Quality.: Experience: >10 YEARS.
Posted 2 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Chennai
Work from Office
Training Manager - Trust & Safety - Bangalore Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3.Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4.Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5.Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6.Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7.Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8.Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions Role and Responsibilities (not an exhaustive list) Ensure all training goals and objectives are met at an account level Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met Develop and maintain positive relationships with all stakeholders Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement Manage and allocate resources as per business needs; ensure that the SOW terms are always met Mentor new and existing resources Focus on maximizing Customer Experience while optimizing costs Contribute to the development of short and long term strategic business goals Retaining talents and enhance employee satisfaction for the aligned business Minimum Requirements Must have Training domain experience in Trust and Safety space of at least 3 years People leadership experience of 5+ years Must have led a team of deputy managers for at least 2+ years Must have Knowledge of learning and development best practices A proven track record of training program development and management Excellent leadership skills Training delivery experience in a large scale operations Good to have Knowledge of Lean Six Sigma concepts Content Design & Development Skills Experience in handling LMS activities Behavioral Skills and Attributes: Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.
Posted 2 weeks ago
9.0 - 13.0 years
9 - 13 Lacs
Gurugram
Work from Office
About RSM USI: At RSM USI, we deliver excellence in consulting, operational support, and digital transformation for RSM US clients. As part of our Delivery Enablement and PMO function, we are hiring a PMP-certified, non-technical Project Manager based in Gurugram. This role will work closely with senior leaders to execute strategic initiatives and ensure disciplined delivery practices across cross-functional programs. Role Summary: The Project Manager will oversee business-focused initiatives ranging from delivery enablement, account operations, client engagement support, and internal transformation. This role demands structured project execution, rigorous reporting, and stakeholder coordination without hands-on involvement in technical systems. The ideal candidate brings strong PM discipline, clear communication, and leadership presence. Key Responsibilities: Project Delivery & Execution Lead business, operational, and client-enablement projects from planning to closure. Maintain project plans, risk registers, and issue logs using PMO-approved templates. Drive task ownership and accountability across functional contributors. Governance & Reporting Ensure adherence to PMO frameworks, cadences, and best practices. Prepare project dashboards, health reports, and executive updates. Support quarterly reviews and portfolio alignment with leadership. Stakeholder Management Collaborate with business teams, partners, and senior stakeholders in India and US. Communicate proactively on risks, delays, and dependencies. Facilitate cross-team alignment and decision-making forums. Process Ownership & Tooling Manage project documentation and compliance artifacts. Support adoption of PM tools like MS Project, Smartsheet, Power BI, and Confluence. Drive process improvements within the PMO function. Required Skills & Experience: PMP Certification (active) is mandatory. 6 10 years of experience managing non-technical projects. Strong skills in planning, execution tracking, and stakeholder communication. Exposure to enterprise environments, preferably in consulting or professional services. Familiarity with MS Office, Smartsheet, PowerPoint, or other PM tracking tools. Preferred Qualifications: Experience working with global delivery models. Understanding of client engagement, account planning, or internal business operations. Knowledge of Lean, Agile, or Six Sigma methodologies (a plus). What We Offer: A dynamic and collaborative work environment in Gurugram. Career growth in project management, delivery governance, or PMO leadership. Exposure to strategic programs and senior stakeholders across India and the US. Join us in shaping delivery excellence and driving operational transformation at RSM USI. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus. com/careers/india. html . Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus. com .
Posted 2 weeks ago
4.0 - 9.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Monitoring and evaluating inbound and outbound calls and emails according to the criteria set by the supplier in accordance with Client requirement. Documenting quality issues and performance measure for management review and providing information to assist in agent feedback and formal education processes and, Sharing results with Team Leads (and Operations Leader, if appropriate) to help provide individualized feedback to agents Provide Quality evaluation report to Client & track actions taken for improvement Perform transactional audit through recorded calls, remote or SBS, internal error checking, data scrubbings, calibration and Quality certification process. Qualifications: - Graduate/Post Graduate (Exception Needed if experience is more than 2years as QA) Proficiency in Microsoft Office packages (Word, Outlook, Excel); Excellent interpersonal and communication skills; High attention to detail and accuracy. The ability to: Analyze, validate and interpret data/reports; Multi-task, work under pressure and cope with high volumes of work; Cope with pressures and setbacks; Document problems and assist in their resolution; Document processes and identify areas for improvement; Adapt to change quickly, in a fast-paced environment; Prioritize and manage workflow Additional Points: - Open to Travel Having a Valid Passport
Posted 2 weeks ago
7.0 - 10.0 years
9 - 12 Lacs
Panipat, Yamunanagar, Faridabad
Work from Office
Job Description: R&D Supervisor Offline Org- Physical & Elemental lab. Req no: 109766 An excellent career opportunity is currently available for a R&D Supervisor Offline Org- Physical & Elemental lab, at Honeywell India Technology Center in Gurugram. This position seek to work in a highly dynamic work environment dealing with characterization & evaluation of complex molecules through online Gas Chromatography technique. The role will be accountable for managing a small group of scientists along with guiding them for troubleshooting actionable & resolving technical challenges. You Must Have MSc in pure chemistry / organic Chemistry / Inorganic Chemistry. Doctoral degree is optional. 7-10 Years of enriched hands-on experience over Distillation, Physical properties, Auto titrators, LECO instruments, ICP OES/MS instruments covering liquid & gaseous hydrocarbon analysis with basic knowledge of maintenance & troubleshooting. Thorough understanding & cross referencing of various global standard method like ASTM, UOP, IP. Basic understanding of Refining, Petrochemical sample stream. At least 4-5 years experience of managing a small technical group in similar industries. Adequate know how on process safety & Lab safety. We Value Excellent interpersonal, communication, and organizational skills, along with strong multitasking skill. Knowledge of Six Sigma concepts and their application in managing risk and uncertainty. Dedication to continuous learning and professional development. Demonstrate ability to lead or work on multi-disciplinary teams across different time zones and cultures. Innovative mindset and proactive approach to identifying opportunities for improvement. The position required highly flexible mindset & hands on engagement with instrument (75%) along with supervisory skill set (25%) or vice versa as on required. You Must Have MSc in pure chemistry / organic Chemistry / Inorganic Chemistry. Doctoral degree is optional. 7-10 Years of enriched hands-on experience over Distillation, Physical properties, Auto titrators, LECO instruments, ICP OES/MS instruments covering liquid & gaseous hydrocarbon analysis with basic knowledge of maintenance & troubleshooting. Thorough understanding & cross referencing of various global standard method like ASTM, UOP, IP. Basic understanding of Refining, Petrochemical sample stream. At least 4-5 years experience of managing a small technical group in similar industries. Adequate know how on process safety & Lab safety. We Value Excellent interpersonal, communication, and organizational skills, along with strong multitasking skill. Knowledge of Six Sigma concepts and their application in managing risk and uncertainty. Dedication to continuous learning and professional development. Demonstrate ability to lead or work on multi-disciplinary teams across different time zones and cultures. Innovative mindset and proactive approach to identifying opportunities for improvement. The position required highly flexible mindset & hands on engagement with instrument (75%) along with supervisory skill set (25%) or vice versa as on required. Position responsibilities Lead activity of Organic physical & Elemental lab to generate quality data using wide range of petroleum testing equipment. Lead & develop a team of Scientist / Chemist & help to resolve complex problem & ensure high quality data output. Strategies & advance planning for smooth lab operation keeping minimal downtime of instrument. Strong co-ordination with operation & development team to address project priorities through sample management. Follows HS&E policies and guidelines and ensures that laboratory operations are conducted in accordance with HS&E procedures. Ensure alignment with R&D groups, manufacturing, technical services, and customer and sales support organizations. Managing spares & consumables through inventory control & procurement follow up. Identify/highlight opportunities for continuous improvement through automation, use of advanced scientific principles and process efficiencies. Drive initiatives for continuous improvement and innovation. Position responsibilities Lead activity of Organic physical & Elemental lab to generate quality data using wide range of petroleum testing equipment. Lead & develop a team of Scientist / Chemist & help to resolve complex problem & ensure high quality data output. Strategies & advance planning for smooth lab operation keeping minimal downtime of instrument. Strong co-ordination with operation & development team to address project priorities through sample management. Follows HS&E policies and guidelines and ensures that laboratory operations are conducted in accordance with HS&E procedures. Ensure alignment with R&D groups, manufacturing, technical services, and customer and sales support organizations. Managing spares & consumables through inventory control & procurement follow up. Identify/highlight opportunities for continuous improvement through automation, use of advanced scientific principles and process efficiencies. Drive initiatives for continuous improvement and innovation.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
At GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.S., we re powered by creators, thinkers and makers who believe that anything is possible and that there s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? GEA is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The ERP Business Analyst would Provide Functional solution direction along with leadership in design, development, deployment, enhancement, Improvement, & Automation related work. May handle end to end applications process cycle. In this role he/she will provide direct liaison with Business Functional Owners/DL/PM/EA to define, design, test and implement business solutions. Lead solution design to successful completion and closure of project(s) using Design, Process Standard, Data Integrity, monitoring, and controlling processes and tools. Serve as Functional Subject Matter expert in Oracle ERP space, specifically on Account Payables, EDI, Reporting, and AP accounting. Position Associate Business Systems analyst Finance Systems & Data Insights Location Hyderabad (SAL) IN How Youll Create Possibilities Essential Duties & Responsibilities: Provide Functional Solution for Multiple projects working with the team, in designing, developing and driving Integrated Business Solutions; Own complete functional Solutions END-TO-END; prototyping, blueprinting, design, build, test, documentation. Collaborate with both global functional and IT teams to develop robust requirements and processes in a boundary-less manner Collaborate with multiple program teams to ensure designs confirm to best-in-class architecture and business standards. Develop creative, robust, scalable, and non-custom strategies to support Business needs Should be able to Translate strategy into specific goals and objectives, proactively monitor business needs and translate into technology application opportunities; Continuously Monitor solutions and Business Trends to incorporate relevant technology trends within the business. Design, Develop & Implement various level of Automations, Reporting & Alerts to reduce the efforts and time of reconciliation across the EBS & Heritage Systems Ensure accounting & reconciliations are taken care if modules are generating any Accounting. Provide proper support to Core IT/Business Finance team to ensure smooth reconciliations & period close. Seek out new industry and technology trends and apply these learning s to solve business problems. Partner with Technical Architects to drive end to end solutions. Regular Communication with DT & Business leadership. Also, ensure Core DT & Business Leadership is updated regularly with Execution Status & Andon. Work effectively with business, vendor/partners resources, and various DT teams such as Infrastructure, SOA and DBAs. Raise red flags promptly. Assist in building consensus and resolving conflicts, if any. Other related duties as assigned. Turn data into decisions Build interactive Tableau dashboards that give leaders real-time visibility into KPIs, trends, and operational health . Automate and accelerate Use Python to streamline repetitive tasks, build scalable data pipelines, and forecast business scenarios . Optimize Oracle ERP Dive into the Finance modules to identify inefficiencies, suggest improvements, and ensure data integrity . Work closely with stakeholders to gather, analyze, and document business requirements. Extract, transform, and analyze large data sets from Oracle ERP using SQL and Python. Collaborate with IT and functional teams to improve ERP processes, data quality, and reporting mechanisms. Participate in UAT (User Acceptance Testing) and support end users during rollouts and post-implementation. Collaborate cross-functionally Work directly with Finance, Ops, IT, and executive teams to deliver actionable insights and influence strategic initiatives . Drive innovation Lead the charge on analytics maturity by integrating modern tools, AI/ML experiments, and automation frameworks . What Youll Bring to Our Team Minimum Qualifications: Bachelor/master s degree in finance /supply chain / computer science Sound Oracle functional knowledge of Oracle modules P2P & O2C. Sound knowledge of integrated suites with wing-to-wing flows Sound knowledge of Project Management Preferred Qualifications: Strong business flow knowledge Implementation experience and the ability to recommend business solutions Strong influencing, interpersonal and relationship management skills Proven analytical and problem resolution skills. Quality and cost driven; experience in Six Sigma and lean Proactive responsible individual, able to set own action plans with minimum management Ability to influence and build consensus with other IT teams and leadership Excellent oral and written communication skills Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
Posted 2 weeks ago
5.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Qualification-Graduation. Experience-Minimum 5 yrs as a Lead in GIS mapping domain (GIS Navigation Map Experience). Essential Hiring Skills: Experience in working with multiple cross-functional business teams and stakeholders to set up, stabilize, and scale new product operations. Experience in developing solutions and tools in partnership with business teams. Experience in project management and execution with numbers and data analytics. Experience in risk, change management and process manageResponsibilitiesment systems (e.g., Six Sigma, Lean, etc.). Excellent communication skills, with the ability to present analysis and concepts to audiences. Responsibilities: Manage end-to-end delivery of projects, ensuring alignment with business goals, timelines, and quality standards. Collaborate with product managers, engineers, designers, and other stakeholders to define project scope and objectives. Develop detailed project plans, including resource allocation, milestones, and risk mitigation strategies. Act as the main point of contact for cross-functional teams, ensuring clear communication and alignment on priorities. Identify and resolve project blockers, proactively managing risks to minimize impact on delivery. Ensure projects stay within scope, budget, and timeline, providing regular updates to leadership and stakeholders. Drive continuous improvement by analyzing project performance and applying lessons learned to future initiatives. Stay up-to-date on industry trends, tools, and methodologies to enhance project management practices. Deputy Manager (GIS Maps) Educational Qualification : Graduate and No External Certification Required Essential Hiring Skills: 1)Strong navigation analysis skills. 2)Excellent interpersonal skills with a problem-solving approach. 3)Exceptional verbal and written communication, as well as presentation skills. 4)Customer service and soft skills, with a primary focus on customer satisfaction. 5)Proficient in computer tools such as Google Sheets/Docs/Slides, G-Suite, operating systems, internet services, and online tools. 6)Excellent analytical abilities for MIS, data analysis, reporting to internal and external customers, as well as problem-solving, decision-making, and management skills. 7)Basic understanding of troubleshooting issues and implementing necessary changes 8)Basic knowledge of forecasting, scheduling techniques, operational policies, procedures, and reporting. 9)Ability to drive results in line with SLA performance indicators. 10)Maintain AHT, Shrinkage and other operations efficiently. Experience: more than 5 years Knowledge or experience in QGIS or arc GIS is preferred. Responsibilities: 1)Supervise and guide the team members to ensure they meet project goals and deadlines. 2)Assign tasks and monitor the progress of work. 3)Provide coaching and mentoring to team members for their professional development. 4)Address and resolve any team issues or conflicts that arise. 5)Coordinate with other departments or teams to ensure smooth project execution. 6)Ensure that team members follow company processes and standards. 7)Report team performance and project status to higher management. 8)Review and analyze team performance metrics and suggest improvements. Position-Deputy Manager(B3) Shift-24*7 Qualification-Graduation. Experience-Minimum 5 yrs as a Lead in GIS mapping domain (GIS Navigation Map Experience). Essential Hiring Skills: Experience in working with multiple cross-functional business teams and stakeholders to set up, stabilize, and scale new product operations. Experience in developing solutions and tools in partnership with business teams. Experience in project management and execution with numbers and data analytics. Experience in risk, change management and process manageResponsibilitiesment systems (e.g., Six Sigma, Lean, etc.). Excellent communication skills, with the ability to present analysis and concepts to audiences. Responsibilities: Manage end-to-end delivery of projects, ensuring alignment with business goals, timelines, and quality standards. Collaborate with product managers, engineers, designers, and other stakeholders to define project scope and objectives. Develop detailed project plans, including resource allocation, milestones, and risk mitigation strategies. Act as the main point of contact for cross-functional teams, ensuring clear communication and alignment on priorities. Identify and resolve project blockers, proactively managing risks to minimize impact on delivery. Ensure projects stay within scope, budget, and timeline, providing regular updates to leadership and stakeholders. Drive continuous improvement by analyzing project performance and applying lessons learned to future initiatives. Stay up-to-date on industry trends, tools, and methodologies to enhance project management practices.
Posted 2 weeks ago
5.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: IT Operations Management. Experience: 5-8 Years.
Posted 2 weeks ago
2.0 - 5.0 years
16 - 20 Lacs
Hyderabad
Work from Office
At GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.S., we re powered by creators, thinkers and makers who believe that anything is possible and that there s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey GEA is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The ERP Business Analyst would Provide Functional solution direction along with leadership in design, development, deployment, enhancement, Improvement, Automation related work. May handle end to end applications process cycle. In this role he/she will provide direct liaison with Business Functional Owners/DL/PM/EA to define, design, test and implement business solutions. Lead solution design to successful completion and closure of project(s) using Design, Process Standard, Data Integrity, monitoring, and controlling processes and tools. Serve as Functional Subject Matter expert in Oracle ERP space, specifically on Account Payables, EDI, Reporting, and AP accounting. Position Associate Business Systems analyst Finance Systems Data Insights Location Hyderabad (SAL) IN How Youll Create Possibilities Essential Duties Responsibilities: Provide Functional Solution for Multiple projects working with the team, in designing, developing and driving Integrated Business Solutions; Own complete functional Solutions END-TO-END; prototyping, blueprinting, design, build, test, documentation. Collaborate with both global functional and IT teams to develop robust requirements and processes in a boundary-less manner Collaborate with multiple program teams to ensure designs confirm to best-in-class architecture and business standards. Develop creative, robust, scalable, and non-custom strategies to support Business needs Should be able to Translate strategy into specific goals and objectives, proactively monitor business needs and translate into technology application opportunities; Continuously Monitor solutions and Business Trends to incorporate relevant technology trends within the business. Design, Develop Implement various level of Automations, Reporting Alerts to reduce the efforts and time of reconciliation across the EBS Heritage Systems Ensure accounting reconciliations are taken care if modules are generating any Accounting. Provide proper support to Core IT/Business Finance team to ensure smooth reconciliations period close. Seek out new industry and technology trends and apply these learning s to solve business problems. Partner with Technical Architects to drive end to end solutions. Regular Communication with DT Business leadership. Also, ensure Core DT Business Leadership is updated regularly with Execution Status Andon. Work effectively with business, vendor/partners resources, and various DT teams such as Infrastructure, SOA and DBAs. Raise red flags promptly. Assist in building consensus and resolving conflicts, if any. Other related duties as assigned. Turn data into decisions Build interactive Tableau dashboards that give leaders real-time visibility into KPIs, trends, and operational health . Automate and accelerate Use Python to streamline repetitive tasks, build scalable data pipelines, and forecast business scenarios . Optimize Oracle ERP Dive into the Finance modules to identify inefficiencies, suggest improvements, and ensure data integrity . Work closely with stakeholders to gather, analyze, and document business requirements. Extract, transform, and analyze large data sets from Oracle ERP using SQL and Python. Collaborate with IT and functional teams to improve ERP processes, data quality, and reporting mechanisms. Participate in UAT (User Acceptance Testing) and support end users during rollouts and post-implementation. Collaborate cross-functionally Work directly with Finance, Ops, IT, and executive teams to deliver actionable insights and influence strategic initiatives . Drive innovation Lead the charge on analytics maturity by integrating modern tools, AI/ML experiments, and automation frameworks . What Youll Bring to Our Team Minimum Qualifications: Bachelor/master s degree in finance /supply chain / computer science Sound Oracle functional knowledge of Oracle modules P2P O2C. Sound knowledge of integrated suites with wing-to-wing flows Sound knowledge of Project Management Preferred Qualifications: Strong business flow knowledge Implementation experience and the ability to recommend business solutions Strong influencing, interpersonal and relationship management skills Proven analytical and problem resolution skills. Quality and cost driven; experience in Six Sigma and lean Proactive responsible individual, able to set own action plans with minimum management Ability to influence and build consensus with other IT teams and leadership Excellent oral and written communication skills Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (ID). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
Posted 2 weeks ago
2.0 - 5.0 years
15 - 18 Lacs
Pune
Work from Office
Support transformation programs/projects in line with Business strategy Together with the Business and Transformation Lead work in a multidisciplinary squad to support a high-quality transformation program/project Provide expert advise on transformation capabilities including strategy activation, delivery methods, business agility, operating model, org design, people transition/change/engagement, share best practise and external insights Collaborate with key collaborators, including Business PC leadership, senior leadership across finance, legal and other relevant teams as required to ensure alignment and successful execution of transformation programs/projects. Support the business to shape interventions, develop solutions and set up delivery Support rapid efficiency reviews across the operating model eg Lean Efficiency Review, Red team reviews Support exploring adjacency opportunities to access new markets and product lines Support reviewing operating model effectiveness and developing to- be designs, leading on structural, process and cultural improvements to activate strategy Enabling maximum integrated value by supporting on organisational design, ways of working, governance, performance management and culture Support providing robust and diligent people transition services across major Transformation programmes including high level change and engagement strategy Support the different MA/Transformation teams in the development and execution of their respective project plans Direct day-to-day tasks and workflow, supervise progress, coordinate dependencies, risk management and issue resolution. Support in further developing the different playbooks and tools Partner with our businesses in the BTC Collaborate with key stakeholders in the BTC including Business PC leadership to ensure alignment and successful execution of transformation programs/projects Formal Education: Degree level education or masters (MBA), supplemented by professional certifications/ qualification in one or many of the transformation capabilities/ skills. Skills Strong understanding of Transformation capabilities and scenarios strategy activation, delivery methods, business agility, operating model, org design, MA, people transition/change/engagement Experience with efficiency, offshoring, in- and outsourcing, growth transformations Proven ability to support sophisticated programs with multiple stakeholders, competing priorities and challenging deadlines and driving commercial outcomes. Problem solving critical thinking commercial acumen - leveraging lean, six sigma and systems thinking Consulting Skills - excellent communication and interpersonal skills demonstrated ability to influence a broad range of stakeholders/leaders both internally and externally. Adaptability, teamwork, EMI and strong relationship management Ability to take ownership and deliver results in challenging, client-facing environments
Posted 2 weeks ago
3.0 - 8.0 years
15 - 16 Lacs
Hyderabad
Work from Office
TEAM OVERVIEW Catalog Discovery Abuse (CDA) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. CDA addresses risk from Selling Partner accounts across three areas: (A) Preventing bad actors from creating or compromising Selling Partner accounts, (B) Preventing bad listings, reviews and other community content, and (C) Ensuring a perfect order experience, including preventing the sale of inauthentic, expired or used products sold as new, and quickly making things right for customers if they don t receive an authentic product in the condition they expect. The CDA team focuses on investigating listing and infringement abuse, reported by other Amazon policy teams, brands and selling partners through multiple submission channels.. JOB DESCRIPTION This role would be in charge of managing multiple 1st line managers and their respective teams (~18 Investigators per team) This would consist of multiple teams of Investigation specialists (+70 headcount) who investigate seller listings on Amazon platforms for reported abuse, and take appropriate actions at an ASIN level based on processes, tools and high-judgment decisions. As a people manager, this role provides leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, and execute road mapped projects with various stakeholders. In addition to being responsible for achieving and exceeding team s defined metrics through rigorous performance management, they will be expected to participate in strategic planning and project road mapping activities for the global team, and maintain the team in accordance with Amazon s policies and procedures including effective staffing, work planning, corrective action and conflict resolution. The key to success in this role is the ability to understand the CDA vision and make independent decisions with sound judgment to manage their teams to attain that vision. The role has the following key responsibilities: People Management: 1. Key Performance Indicators (KPIs): consistently lead the group of managers to monitor and meet the goals aligned to decision quality, productivity, improved customer experience and meet service levels as per targets. They are responsible to represent the performance of his entire team/sub-function at various platforms worldwide. The Sr. Manager is able to dive deep on metrics and facilitate the solutions. 2. People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Enable and develop self-driven, customer-focused and innovative team, raising the talent bar across the team through hiring and mentoring. Operation Management: 1. Process Improvement: deliver medium to high complexity projects and improve processes with significant business impacts and contributions to the operation through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside STAR to ensure feature prioritization and delivery of process level improvements. The Sr. Manager enables their team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision. 2. Stakeholder management: the candidate also needs to communicate with multiple stakeholders within the organization the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon s mission of being Earth s most customer centric company. 3+ years of team management experience Experience using data to influence business decisions 2+ years of operational and/or retail management experience Experience in a customer-focused field or business Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level Experience in operational excellence using six sigma methodologies
Posted 2 weeks ago
6.0 - 11.0 years
10 - 12 Lacs
Bengaluru
Work from Office
As a Business Partnering leader you are expected to: Partner with business teams to support product/s launch and enable business expansions as a core team member representing Finance Operations. Participate in developing long range plans with business. Maintain exceptional relationship with business stakeholders, and identify and resolve key business issues impacting finance operations ability to provide optimal customer experience Work with various technology teams to innovate, identify, and develop long term scalable technology solutions to support business growth. Work with business groups to understand business model different finance processes, and be a strong voice of controllership and compliance to Finance Business Services interconnected process owners. Build processes, define procedures and policies with strong focus on Controllership and Compliance. Identify and deliver improvements to free cash flow and operating margins through improvement in downstream results by eliminating upstream inefficiencies and defects. Liaise with Tax, Legal and Accounting teams to understand their requirements and incorporate them in Business Requirement document (BRD) while engaging with technology teams to translate business requirements into configurable design specs. a) Post-graduate, CA, CPA, CWA or MBA or Foreign equivalent qualification e.g. CPA, CIMA, ACCA with 6+ years of post-qualification experience in Shared Services in Accounts Receivable or Accounts Payable domain b) Strong Customer focus (both Internal / External) c) Strong interpersonal skills including written and oral communication skills d) A work ethic based on a strong desire to exceed expectations a) Experience in managing GST/VAT Compliance support function (e.g. input credit reconciliation, filing GST/VAT returns) in different geos like APAC, EMEA or US b) Expertise in Six Sigma defect reduction techniques (DMAIC etc.) c) Experience in implementation of SOX 404 or performing internal control reviews d) Understanding of Financial systems and accounting workflow e) Retail/ E-Commerce industry experience
Posted 2 weeks ago
2.0 - 4.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Title Manager- Transition (Bengaluru) Business Unit ASC Education Minimum qualification - graduation An MBA would be beneficial but is not a deciding factor. Formal project management qualification PMP or Prince 2 certification would be beneficial. Six sigma knowledge and training. Green belt certification preferred. About AON: Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global resources and technical expertise. Aon has been named repeatedly as the world s best broker, best insurance intermediary, best reinsurance intermediary, best captives manager, and best employee benefits consulting firm by multiple industry source At Aon, we partner with our clients to help shape business decisions for the better. We are not tied to a traditional way of doing things. That is why we can best prepare organizations to manage the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses. Role Summary Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Aon s implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case. Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives. Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams. Contribute to process mapping exercises and documentation support. First escalation point for project team members who need assistance. Act as arbitrator for project team members. Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership. Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages. Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Manager Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties. One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time. There will typically be one transitions manager per new client implementation. Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues maintains master Risk log. Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties. Education, Certifications Required Minimum qualification - graduation An MBA would be beneficial but is not a deciding factor. Formal project management qualification PMP or Prince 2 certification would be beneficial. Six sigma knowledge and training. Green belt certification preferred. Work Experience Required Minimum 3-4 years of work experience in Transitions 12+ years of BPO Industry experience in Operations /or Transitions 2+ years of experience of leveraging work through others. Prior experience of leading a team at Team Leader/ Assistant manager preferred. Virtual work experience Prior experience of visiting and working at onshore client locations Prior experience of dealing with Leadership managing their expectations and delivering to challenging deadlines Computer Skills Advanced skills in MS Office applications, specifically Word, Excel, and PowerPoint Knowledge of e-mail/scheduling software applications Proven experience in creating client ready business presentations. Competencies Extremely strong English Communication Skills (written and verbal) Ability to quickly build, manage and sustain relationships virtually and across international geographies. Very cross culturally competent. Problem Solving skills and Decision-making ability. Technical Project management skills project planning, documentation and execution using PMP principles. An extremely methodical and structured work approach Strong data driven and logical orientation. Ability to quickly build, manage and sustain relationships with senior management and clients. Very strong ability to influence others without directly managing. Ability to probe and gather clear business requirements from senior stakeholders. Strong Analytical and Problem-Solving Skills Highly developed conflict management skills Ability to get work done from virtual team members and stakeholders without undue escalation. Continuous improvement mindset 29710 2556762
Posted 2 weeks ago
12.0 - 17.0 years
14 - 19 Lacs
Aurangabad
Work from Office
Sr. Manager Customer Quality PPC Location: Aurangabad Experience: 12 17 Years Salary Range: 22 25 LPA Industry: Precison tools Components We are looking for an experienced and strategic Senior Manager Customer Quality PPC to lead customer quality initiatives and oversee production planning and control. The ideal candidate will have strong experience in managing customer interactions , PPAP/APQP processes , and end-to-end PPC operations in the automotive component manufacturing industry. Customer Quality: Lead customer complaint handling, root cause analysis (8D, CAPA), and timely resolution. Maintain and drive customer quality metrics (PPM, NCRs, audit scores). Ensure compliance with IATF 16949 , APQP, PPAP, and customer-specific requirements. Interface with OEM/Tier-1 customers for quality issues, audits, and inspections. Drive continuous improvement through FMEA, MSA, SPC, and quality tools. Production Planning Control (PPC): Develop and monitor production plans as per sales forecasts and customer schedules. Optimize material flow, WIP, and inventory levels across the value chain. Coordinate with purchase, stores, production, and dispatch teams for plan execution. Improve OEE, reduce production delays, and implement capacity planning strategies. Lead cross-functional reviews and generate PPC and quality MIS reports. Desired Candidate Profile: B.E./B.Tech in Mechanical / Production / Automobile Engineering. 12-17 years of hands-on experience in Customer Quality + PPC roles. Strong exposure to automotive quality standards , OEM audits, and customer handling. Proficient in SAP/ERP , Excel, and production planning systems. Excellent leadership, communication, and analytical skills. Six Sigma/Lean Manufacturing certification preferred.
Posted 2 weeks ago
7.0 - 11.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Role Quality and Process Excellence Lead Do: Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Geographic Info. Systems(Car support) Experience : 10 YEARS.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Quality and Process Excellence Lead Do: Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Investment Banking(CLM) Experience : 5-8 Years.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Kolkata
Work from Office
Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provideconstructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop theirprofessional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagementwithin the team Mandatory Skills: Big Data Consulting. Experience: 5-8 Years.
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Experience: 5+ years of experience in mechanical maintenance within a manufacturing or industrial environment, with at least 2-3 years in a senior or leadership role. Extensive hands-on experience in the maintenance, troubleshooting, and repair of mechanical systems and equipment. Strong knowledge of mechanical systems, industrial equipment, pumps, motors, hydraulics, pneumatics, and HVAC systems. Proficiency in using maintenance management systems (CMMS) and maintenance planning tools. Strong leadership and team management skills, with the ability to guide and develop a team. Excellent problem-solving skills, with a hands-on approach to troubleshooting mechanical failures. Familiarity with continuous improvement practices such as Lean Manufacturing, Six Sigma, and Root Cause Analysis. Good understanding of safety regulations and practices related to mechanical maintenance (e.g., OSHA, NFPA).
Posted 2 weeks ago
10.0 - 13.0 years
20 - 25 Lacs
Noida
Work from Office
Paytm is India's leading digital payments platform, revolutionizing the way people transact and interact with financial services. We're seeking an experienced General Manager to lead our team, focusing on merchant operations and field sales excellence. About the role: We're looking for a seasoned professional to drive operational excellence in merchant onboarding, management, and support. As a General Manager - Lever, you'll oversee the entire Field Sales Executive (FSE) lifecycle, from hiring and training to performance monitoring and churn management. Your expertise in merchant operations and hands-on experience in field sales will help us deliver exceptional service to our merchants. Key Responsibilities: 1. Merchant OperationsDevelop and implement strategies to streamline merchant onboarding, management, and support processes. 2. FSE ManagementHire, train, and manage FSEs to ensure they effectively communicate with merchants, resolve operational challenges, and drive business growth. 3. Operational ExcellenceIdentify and resolve operational challenges on the ground, collaborating with cross-functional teams to implement solutions. 4. Performance MonitoringTrack FSE performance, provide feedback, and implement initiatives to improve productivity and merchant satisfaction. 5. Field Sales ExcellenceFoster a culture of excellence among FSEs, promoting best practices and ensuring adherence to company policies and procedures. 6. Tight execution with space for creativity 7. Roadmap planning with a clear objective/goal. 8. Problem-SolvingAnalyze and resolve operational issues, collaborating with cross-functional teams to implement solutions. 9. CommunicationEnsure effective communication between teams, stakeholders, and leadership, providing regular updates and insights. Expectations/ Requirements 1. Minimum 10+ years of experience in merchant operations, field sales, or a related field, with a proven track record of driving operational excellence and team management. Must have a BackgroundForensic or operational excellence/consulting experience in a similar industry (e-commerce, fintech, or retail) is highly desirable. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and lead teams. Strong business acumen and strategic thinking EducationAn MBA is preferred. Why join us Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in Indias fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale, coupled with an environment that encourages diverse perspectives at all times. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Posted 2 weeks ago
7.0 - 12.0 years
4 - 8 Lacs
Pune
Work from Office
About the Team: This team is responsible Data Management, Historical Data Clean up, UAT and PROD Testing, and Quarterly Reporting for the Real Estate funds. The role requires working closely with the RE Finance Reengineering team in New York. Job Title: SeniorAnalyst (B2) Location: Gurgaon, India Business Unit: Real Estate Finance Key Responsibilities: Develop a good understanding of Real Estate and Private Equity operations. Cleaning and organizing historical data and optimizing databases, ensuring accuracy of Real Estate Funds. Involves UAT and PROD testing and creation of test cases, identifying defects, and collaborating with stakeholders to validate that the system meets the business needs. Identify process gaps and initiate process improvement projects. Client reporting on regular basis and participate in the process documentation efforts and creation of SOPs. Desired Candidate Profile: Candidate must be a Postgraduate in Finance with prior experience of 4-6/7 years. The ability to effectively work as an individual contributor and possessing strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) are a must. Experience on working with large data sets and Data Sanitization in Excel Experience on Snowflake, SQL, ANAPLAN and SIGMA would be an added advantage. The profile involves effective communication across Clients facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must. A desire to work in an international team environment, often under pressure and with multiple stakeholders. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Quality and Process Excellence Lead Do Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the customers through quality initiatives. Mandatory Skills: Delivery Assurance. Experience: 5-8 Years. >
Posted 2 weeks ago
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