Manager - Inventory Operations

Role Summary-

The Operations Manager will lead a team to meet the inventory services Operations service goals while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversite and ensure we meet our delivery targets.

Required Skills-

• Applicable experience in the healthcare, life sciences, or medical technology industry


• Good Knowledge of SQL, Access, and Advanced Excel


• Experience of working with large datasets and databases in Managed Data Services or Master Data Management, Data reconciliation, enrichment, quality and governance


• Excellent communication skills, including English; verbal, written, and


• Ability to identify learning opportunities and self-educate where resources and opportunities are


• Operates with a sense of urgency and is an effective leader and influencer in a cross-functional


• Teamwork and team development


• Leadership qualities and skills (critical thinking, problem-solving, decision-making, planning, delegation, communication, time management, and operational excellence)


• Strong understanding of the Business Process operating environment and the key levers (including process excellence using Six Sigma Framework) to enhance performance metrics (KPIs & SLAs)


• Efficiency, organization, and effective time management


• Ability to build consensus and relationships among managers, customers, and


• Must have the ability to exercise independent judgment and


• Strong accountability and integrity due to sensitive nature of information


• Attention to


• Customer service/interpersonal skills

• Hire, manage and oversee a team of GHX FTEs in delivering inventory services to our customers


• Build and maintain a high performing team (Develop, implement, and review operational policies and procedures and evaluate employee performance, set goals, and develop improvement plans)


• Ongoing oversight and training of staff on the utilization of technology that assist in Document Credentialing and Content Services processes.


• Conduct performance management and track KPIs for FTEs to ensure customer deliverables are


• Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration.


• Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members.


• Acts as escalation point for technical and transactional issues that occur within these service


• Maintain operational efficiency with proactive oversight and corrections (internal QA Program)


• Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership.


• Cross-functional and collaborative engagement with internal GHX US and offshore stakeholders for operational performance management.


• Manage staffing to address attrition and workload - Based on trends, plan capacity through timely recruitment and training for replacing resources.


• Ensure knowledge management is implemented effectively using GHX corporate tools for example


• Serves as the internal representation for voice of the customer on new or already existing


• Effectively implement new processes or request process evolution to drive greater


• Build and maintain necessary training and resource

• Minimum 5+ years of operations management managing direct


• Bachelor s degree, or a combination of education and related experience Qualification


• Global operations experience, working with US teams, preferably in healthcare