2032 Six Sigma Jobs - Page 19

Eurofins Assurance India Pvt Ltd is a leading certification body providing Audit & Certification , Inspections , and other services covering the broad spectrum of sustainable supply chain. Eurofins will help the customers to mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people or capabilities. Whether you are in Food, Cosmetics, Consumer products or Health care sector, our global auditor and technical expert network will help to mitigate/eliminate your risks against supply chain and distribution flows: Regulatory and Industrial standards . We have accreditations for a number of different industry standards/memberships to ensure we service the entire supply chain. Job Scope and Accountabilities: Manage the compliance of IAF, Accreditation Boards and applicable regional accreditation associations requirements. Manage the compliance with the unique requirements of various schemes GFSI/ Non GFSI Act as Certification Authority Representative, for Management Systems related Schemes. Manage the compliance company"™s policy, processes, and procedures requirements. Create the awareness of the compliance of Code of Ethics, Zero tolerance Policy, Compliance code within the team. Technically proficient on IAF guidelines, ISO 17021, ISO22003, 1SO 17065 REQUIREMENTS. Maintain the timelines of getting new accreditations , schemes and manage strong governance of all schemes in accordance to scheme/ accreditation rules. Supervisory Responsibilities: Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Duties: To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To maintain the specific management system standards and normative documents. Understanding of the requirements of the Accreditation Body. To maintain applicable laws and regulations for the implementation of certification services. To update knowledge of Accreditation Bodies"™ processes & requirements. To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical Team relating to certification/verification including the granting, refusing, maintaining of certification/verification, expanding or reducing the scope of certification/verification, renewing, suspending or restoring following suspension, or withdrawing of certification/verification of a Management Systems schemes certification/verification. To demonstrate the ability to communicate effectively with all stakeholders (e.g. Impartiality Committee, Directors, AB and scheme owners) Upgrade the knowledge of local social, economic, and business environment. To ensure and review the high Competence of auditors. To ensure and review the compliance of qualifications and competency of auditors and approvals, satisfactory completion of training of auditors by calibration meetings, training audits, witness audits, approvals of auditors, monitors of work local office, suggests/approves term, and plan of calibration/harmonization meetings with auditors. To conduct audits whenever required and coach other auditors to deliver high standard of auditing. To upgrade existing and build new schemes in conjunction with management goals and initiatives, provide all technical support in pitching new products and help achieving necessary approval w.r.t schemes , regulatory bodies. Qualifications Bachelor"™s degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Mid senior level exposure in handling technical governance , certifications and accreditations Additional Information Good written and verbal communication skills Operational Excellence and demonstrated ability to deliver results in multiple challenging situations. Team-focused with the ability to achieve or exceed objectives while working collaboratively with other team members to achieve mutual success. Good at Presentations High leadership and supervisory skills Result oriented Problem solving Good at Retention

Role & responsibilities Regional OPEX leader Drive strategic projects and ensure implementation as per timeline across regional plants Drive and implement Manufacturing cost saving projects and update in the CI (Continuous improvement) list as per target Drive and implement Lean / OPEX standards across the regional plants Support and develop regional plant OPEX leads Bench mark best practices for deployment across regional plants Ensure periodic cadence review to guide / coach regional plant OPEX lead on Lean & OPEX projects Time study and capacity planning to ensure high level delivery Support regional plants on the OPEX key metrics Promote Kaizen (improvement) culture across the regional plants Space productivity and optimization workshop VSM and flow improvement workshop L&OH (Labor & Overhead) productivity workshop Changeover optimization kaizens and projects Loss analysis and improvement roadmap projects Monthly and Weekly Lean and OPEX metrics tracking and reporting Provide Lean academy training and cascade across the plants Drive regional plants on self-assessment and implementation of the roadmap projects Co-ordinate and participate in Lean assessment with the global team Preferred candidate profile Candidate shall be from automotive industry.

Job Description Drive ‘Six Sigma molecules program’ & Continuous improvement projects at all API sites Monitor the process of six sigma projects across all sites and ensure action closure To co-ordinate and interact with functional departments for the smooth execution of projects Provide technical guidance, support and oversight to trouble shooting issues to site team Ensure sustenance of closed projects and knowledge management Explore & initiate Automation, Digitalization across sites wherever necessary for business Support capability improvements by deploying specialist scientific and technical competence Work Experience 6 to 10 Years Education Graduation in Chemical Engineering Post Graduation in Pharmacy or Chemistry Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management

Responsible for productivity improvement with application of latest tools and technologies.Good in IE function with strength in work,motion and time study.TQM,TPM,VSM,Lean,Six sigma,Line balancing,cycle time improvement,Layout planning,ergonomics. Required Candidate profile BE-Mechanical / Industrial with 8-12 yrs exp in Industrial engineering function with leading automotive groups.Proven track of productivity improvement with application of latest tools & techniques.

Career Area: Supply Chain and Logistics Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Looking for resource who is having hands on experience in Purchase, Commercial and exposure/experience to Casting and Fabrication. Should have team handling experience with minimum of 7-10years Overall 15+years of work experience is required. Qualification :- BE/B.Tech with relevant work experience is required. Manages function and staff responsible for procurement of materials and services needed in the manufacturing process. Responsibilities Defining and communicating rules for supplier bids and managing high-impact purchases. Evaluating the qualification of suppliers and negotiating prices. Managing daily activities associated with requesting quotes, issuing purchase orders, invoice/contract approval, grief resolution, job instruction, vendor contacts, supplier quality/delivery, record keeping and all other purchasing related activities. Assessing purchasing decisions through the analysis of historical and market information; recommending improvements. Managing the quality of purchased goods and services based on specified requirements. Solving major supplier related problems. Degree Requirement Degree or equivalent experience desired Skill Descriptors Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Extensive Experience: Interprets results of quantitative and statistical tools and explains results to others. Develops programs for motivating personnel to meet or exceed quality goals. Communicates key benefits of a quality management process. Conducts and directs quality reviews. Develops expertise in quality assurance tools, techniques, and standards. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Level Working Knowledge: Works to achieve win-win in negotiations, rather than taking a win-lose approach. Focuses on issues rather than personalities. Uses active listening and probing techniques to surface problems, issues, and interests. Demonstrates a willingness to examine own position. Presents own position and listens attentively to position of others. Audit and Compliance Function: Knowledge of major responsibilities and tasks of Audit and Compliance (A&C) function; ability to manage the operation of A&C function in various business environment. Level Working Knowledge: Summarizes the mission, vision and objectives of the A&C function. Works with the major units and sub-functions of the A&C organization. Implements the basic A&C technology used within the organization. Participates in meetings regarding relevant regulatory considerations and agencies. Explains the major A&C programs, initiatives and issues currently being addressed. Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions. Level Working Knowledge: Works on business intelligence projects in a limited environment. Follows relevant BI ethics codes, standards, policies and practices. Researches and reports on beneficial BI usage in different departments or environments. Uses BI tools to produce management reports. Assists in the application of BI to new business situations. Category Management: Knowledge of category management within an organization's goods and services sector; ability to use this knowledge to analyze and improve the end-to-end procurement process and maximize business profitability. Level Working Knowledge: Assists senior category professionals in creating categories based on spend analysis, market analysis, and other stages of the category management lifecycle. Follows established procedures, guidelines, and approval level requests to perform procurement activities. Identifies and documents challenges related to category management. Participates in defining goals, KPIs, and objectives of the assigned category. Utilizes basic tools and technologies to analyze procurement management data. Supplier Management - MFG: Knowledge of processes and methods to effectively manage business relationships and transactions with suppliers of raw materials or product components; ability to apply related knowledge, experience and skills into real practice. Level Working Knowledge: Follows procedures in carrying out routine supplier management tasks. Uses electronic systems or tools to record/retrieve supplier information and carry out transactions with suppliers. Resolves routine supplier issues; escalates non-routine issues up chain of command. Researches alternative vendors or suppliers; participates in supplier selection. Works with suppliers to ensure that purchases meet delivery date and quality specifications. Purchasing Tasks and Activities: Knowledge of policies, regulations and processes of purchasing; ability to use practices and procedures for procurement of materials, components, equipment and services. Level Extensive Experience: Works with the implementation of complex purchasing programs and tasks. Advises on the appropriate solutions to complex purchasing activity problems. Monitors the effectiveness of procurement policies and strategies in high cost purchases. Improves procurement processes to maximize products or services efficiency and effectiveness. Teaches others how to use advanced technologies and tools for purchasing activities. Evaluates issues and considerations for purchasing various goods and services.

Role & responsibilities Preferred candidates who have worked with Japanese manufacturing companies. Job profile as below: Strategy: Providing direction to achieve the desired long-term and short-term objectives Develop strategies to identify areas within the manufacturing process to utilize cost-saving opportunities including reducing waste, optimizing energy consumption, or streamlining production processes. Monitor manufacturing performance against yield targets related to production volume and product quality and ensure variations from targets are promptly addressed. Conduct root cause analysis to identify issues affecting yield and implement corrective actions. Explore opportunities to automate repetitive tasks within the manufacturing process which can improve productivity and reduce labor costs. Operations Executing the strategies to achieve the business goals Operations: Executing the strategies to achieve the business goals Implement strategies to improve operational efficiency, such as minimizing machine downtime, optimizing resource allocation, and reducing material waste to save cost. Develop and maintain standardized operating procedures for manufacturing processes to help ensure consistency and reduce variability. Utilize data analysis and reporting tools to monitor KPIs, identify trends, and make data-driven decisions to improve manufacturing processes. Establish and maintain rigorous quality control measures to ensure that yarn production consistently meets or exceeds industry standards and customer expectations Preferred candidate profile Key Performance Indicators Cost Savings Adherence to yield targets Process Automation and Improvement Rate Process Standardization Rate Qualifications: BE/B.Tech in mechanical, textile, industrial engineering, or a related discipline MBA/ MS/ Masters in Operations, Supply Chain, or any other related field Skills and Competencies: Extensive experience in leadership positions in manufacturing operations Certifications in Six Sigma, TQM, lean manufacturing etc. Skills and Competencies Strong leadership skills Effective analytical & problem-solving skills Excellent communication & interpersonal skills Proficiency in project management methodologies A deep understanding of manufacturing processes and machinery Experience in managing and driving change initiatives

Job Responsibilities Operations Build successful relationships with Life Sciences (LS) client stakeholders to promote confidence in quality and compliance, as well as forward planning. Provide management and leadership direction for the development and implementation of quality and compliance programs. Collaborate with other Life Sciences accounts to proactively accumulate, share and reapply all learnings, successes as well as best practices. Collaborate with Global Life Sciences Quality Vertical for development, revision and implementation of QMS and quality documents. Responsible for ensuring Lide Sciences facilities teams adhere to the required training and ensuring in compliance to clients QMS and quality training requirements. Responsible for ensuring that the work conducted by the Facilities team, and its subcontractors is in full compliance with contractual requirements, clients SOPs, GxP, FDA and other regulations. Able to perform/support internal JLL compliance audits and prepare SOPs, and training materials for use by the Life Sciences facilities team in the performance of their work. Guide Life Sciences facilities team in closing recommendations from clients audit. Expected to interface with the clients quality personnel to ensure that all of the clients SOPs are followed, work performed by the LS facilities team is properly documented for traceability in the framework of GDP. Sustain quality assurance support and develop a Quality Engineering Maintenance program for a controlled-environment manufacturing and laboratory facility as it relates to the facilities maintenance of this plant. Conduct investigations and drive accountability for all quality events. Lead programs to create value for client to ensure program deliveries meet or exceed expectations. Facilitate quality-relevance investigation via structured Root Cause Analysis. As part of career development, lead Life Sciences accounts as an IFM leader.Reporting Manage and report on critical & key performance measurements. Develop and submit periodic site status reports related to the Quality Program. People Management Effectively lead and guide a Life Sciences Quality team by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement. Ensure Life Sciences Operations team members complete relevant quality and compliance training. Coach new Life Sciences team members on quality and compliance for their adaptation into specific Life Sciences accounts. Mentor, develop and train peer and direct report team members. Provides direction/information to vendors, facilities staff and service providers as required to ensure that quality assurance expectations are communicated and followed.Others Any other quality-relevant duties and tasks assigned. Knowledge, Skills & Abilities. MINIMUM REQUIRED / PREFERRED - Education/training Bachelor degree preferred Degree in science, technical or relevant discipline Sound fundamental knowledge in process utilities. 6+ Years of relevant experience preferred with minimum 4+ years in Quality and Compliance discipline in GxP manufacturing or laboratory environment. Six-Sigma and Root Cause Analysis training is essential. Skills and knowledge Background in technical documentation Work independently and within a team. Strong mindset of compliance and client-focus. Communicate effectively with technical, quality assurance and other personnel. Proficient in Word, Excel and other Microsoft Office Suite programs Ability to investigate, recognize and diagnose trends and patterns. Solid understanding of cGMPs as they relate to the performance of maintenance and repairs to facilities, utilities and equipment utilized for the manufacturing plants and laboratories for drug products. Experience working at an FDA regulated manufacturing facility in a quality assurance or quality control capacity. Support investigations and corrective action plans for appropriate discrepancies. Investigation of compliance issues as required, collaborating with relevant Compliance Partner(s) Understanding of FDA regulations including 210 CFR part 210 and 211. Strong commitment to quality assurance, and a willingness to help develop a quality first culture on the site. Knowledge of Quality Engineering techniques, CMMS systems, and Quality Management Systems English communication is essential Other abilities Good oral and written communication skills including the ability to communicate to all levels of management and willing to interface with a diverse customer base including technical and non-technical personnel.Physical work requirements and work conditions Familiar with process utilities and GxP environment.

Photon Infotech P Ltd is looking for WSI | WMS - Supply Chain Management to join our dynamic team and embark on a rewarding career journey Key Responsibilities: Develop and implement supply chain strategies to optimize cost, quality, and delivery performance Work with suppliers to ensure on-time delivery of materials and products, and manage inventory levels to ensure adequate supply Analyze data and metrics to identify areas for improvement and implement solutions to increase efficiency and reduce costs Develop and maintain relationships with suppliers, customers, and other stakeholders to ensure effective communication and collaboration Monitor supplier performance and conduct regular reviews to ensure compliance with contract terms and conditions Ensure compliance with all applicable regulations and standards related to the supply chain Requirements: Experience in supply chain management or a related field Strong analytical and problem-solving skills Excellent organizational and communication skills Knowledge of supply chain management best practices and tools, such as lean manufacturing and Six Sigma Proficiency in using software and technology tools for supply chain management, such as enterprise resource planning (ERP) systems, inventory management software, and logistics software

Photon Infotech P Ltd is looking for WSI | WMS - Supply Chain Management to join our dynamic team and embark on a rewarding career journey Key Responsibilities: Develop and implement supply chain strategies to optimize cost, quality, and delivery performance Work with suppliers to ensure on-time delivery of materials and products, and manage inventory levels to ensure adequate supply Analyze data and metrics to identify areas for improvement and implement solutions to increase efficiency and reduce costs Develop and maintain relationships with suppliers, customers, and other stakeholders to ensure effective communication and collaboration Monitor supplier performance and conduct regular reviews to ensure compliance with contract terms and conditions Ensure compliance with all applicable regulations and standards related to the supply chain Requirements: Experience in supply chain management or a related field Strong analytical and problem-solving skills Excellent organizational and communication skills Knowledge of supply chain management best practices and tools, such as lean manufacturing and Six Sigma Proficiency in using software and technology tools for supply chain management, such as enterprise resource planning (ERP) systems, inventory management software, and logistics software

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Are you a subject matter expert using Six Sigma methodology to deliver outstanding results? Would you enjoy working in a culture that values integrity, compassion, relationships, innovation, and performance? Assist us with strategic initiatives crossing business teams and operating groups as a Six Sigma Black Belt by championing the development and implementation of continuous quality improvement projects as part of our Continuous Process Improvement team. Primary Responsibilities: Work with a team to provide end to end continuous quality improvement Use pertinent data and facts to identify and solve a range of problems within area of expertise Investigate non-standard requests and problems, with some assistance from others Work within a specific knowledge area Prioritize and organize own work to meet deadlines Provide explanations and information to others on topics within area of expertise Assess and interpret customer needs and requirements Drive projects leveraging AI/ML or RPA solutions Work with minimal guidance Translate concepts into practice Act as a resource for others with less experience Consult and work with management in identifying process improvement opportunities Quantify quality results and trends and implement actionable improvements for the organization Champion coordination and collaboration in all project, quality and implementation activities Interact with internal business units to expand quality discipline in all functional areas of the department Participate in the design, development, implementation and monitoring of quality programs Serve as a catalyst for change Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: B.Tech/B.E/BCA/MCA/BA/BS degree related field and/or equivalent education and experience Six Sigma project experience (Black Belt Certification is a mandatory) 8+ years of experience and 4+ years of experience in process improvement, project management and/or consulting Solid preference for healthcare and/or insurance industry experience Understand the metrics used to measure performance Proven ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs Proven excellent customer service skills Proven excellent written, verbal and presentation skills Advanced skills in MS Excel and MS PowerPoint Proven ability to work independently and be self-directed while still supporting the team as a whole Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Preferred Qualifications: MBA graduates Experience driving Projects on AI / ML or RPA Proven skills in MS Access, Visio, Minitab At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #njp #SSCorp External Candidate Application Internal Employee Application

Description The Central Programs Team, India (CPT India) leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). Owns weekly/monthly reports and metrics. Identifies gaps in audit programs and processes and escalates to manager. Follows confidentiality rules with the documents reviewed. Drafts documents and revisions on audit reports per manager direction. Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. Earns trust of peers by understanding audit processes and programs. Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies. Basic Qualifications Proficient in reading, writing and speaking in Japanese. Bachelor's degree or equivalent from an accredited university Minimum 2 years relevant program management experience Analytical skills with experience using Excel (analysis using aggregate functions and pivot table) Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives) Preferred Qualifications Advanced Excel (Macros/VBA) Experience with Stakeholder Management across Geographies Program/Project Management Certification -Six Sigma Certification Knowledge of SQL/ Python Knowledge of visualization tools like QuickSight, Tableau etc. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A2926304

Description Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Hyderabad / Pune, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession. Key job responsibilities Strategic Leadership Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements. Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals Operational Excellence Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA) Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives. Analyze key process indicators to identify optimization opportunities. Conduct Gemba Walks to generate improvement ideas. Conduct prioritization sessions with stakeholders to align projects and priorities. Project Management Guide projects to successful completion through the DMAIC methodology leading or mentorship. Track and deliver measurable business benefits Develop and execute site-wide communication strategies Development & Culture Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies Foster continuous improvement culture through coaching Problem Solving Resolve systemic process barriers Design solutions for complex operational challenges Prioritize projects based on business impact A day in the life Mentor Lean / six sigma Belt project and small improvement projects. Lead impactful belt projects. Deliver Lean / Six Sigma trainings. Identify new process improvement opportunities. Conduct Gemba Walks to identify process pain points and potential new projects. Connects with leaders to align priorities and to identify process improvement needs About The Team FGBS ACES, established in 2011, is comprised of 59 process improvement experts (Black Belts, Master Black Belts, Lean experts and data specialists) whose core competencies include: Value stream mapping, Root Cause Analysis, Data Analysis, Process Design, light automations and Change Management. This global team spans nine countries and is structured along FinOps verticals (i.e., Accounts Payable, Accounts Receivables, and Payroll) and business channels (i.e., AWS, Advertising, Stores, Healthcare etc.). FGBS ACES provides support across all of FGBS and various Amazon businesses, with the exception of Fulfillment Operations, HR, and Customer Service. Our team is actively engaged in projects across a wide range of areas, including Advertising, AWS, Stores, Tax, Transportation, and Treasury. In the past, we have also worked in Devices, Studios, Video, and Fresh. Basic Qualifications 3+ years of program or project management experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Six Sigma Black Belt Certification Preferred Qualifications 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ - H84 Job ID: A2944225

Description About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role Account Management- Vendor Consultant As a Vendor Consultant as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors. PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business. In addition, you are expected to proactively identify areas for growing Vendor's business by developing strategies. Responsibilities Include Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor's needs at Amazon Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience Provide thought leadership around planning, roadmaps and execution Establish long term partnerships with key vendor partners for the group of vendors handled Support the launches of new programs, categories and features Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans Basic Qualifications Basic Qualifications and Skills Required An understanding of and passion for e-commerce Language preference - Proficiency in Arabic Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business. Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus Proven analytical skills and demonstrated ability to manage the business by the numbers. Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems Ability to work in teams and ultimately focus on delivering results with high standards Attention to detail and capability to work on multiple projects in parallel Preferred Qualifications Lean Six Sigma experience. MBA/PGDM qualification.

Job Title: Operations Manager Job Description- A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives Responsibilities- Ensure a safe work environment for all associates Lead and supervise a team of Area Managers, TL's as Direct reportees supported by PAs and Associates in Outbound Operations Responsible for the overall Safety, Quality, Productivity and Delivery performance of Outbound Operations Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. Ensuring Building heath and inventory metrics with best in class quality metrics Ensure BM rates and OP2 throughput deliverables Interfacing well with other OM's. Taking up cross functionally the adoption of best practices. Proactively identify and lead process improvement initiatives Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives. Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards. Manage People and team development Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems. Create leaders and talent pipeline. Good stake holder management and project management skills Do cross functional and cross mile interfacing and take up for the best practices and initiatives Basic Qualifications- 3+ years of Amazon (blue badge/FTE) experience Preferred Qualifications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka - B56 Job ID: A2943564

Job Description We are looking for a seasoned Service/Operation Lead with a strong background in SQL, Unix, Production Support, ETL (Extract, Transform, Load), and expertise in either Ab Initio or Informatica. The ideal candidate will have a minimum of 5 to 10 years of experience, including team leadership experience with a team size of at least 5 members. Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or related field. (Master's degree preferred) 2. 5-10 years of experience in a similar role, with demonstrated expertise in SQL, Unix, Production Support, ETL, and either Ab Initio or Informatica. 3. Proven experience in team leadership, with a track record of successfully leading teams of at least 5 members. 4. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. 5. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders. 6. Experience with ITIL or other IT service management frameworks is desirable. Responsibilities: 1. Leadership: Lead a team of professionals responsible for the operation and support of critical systems, providing guidance, mentorship, and fostering a collaborative team environment. 2. Service Delivery: Ensure the timely and efficient delivery of services to meet the needs of internal stakeholders and customers, maintaining high levels of customer satisfaction. 3. Incident Management: Oversee the resolution of incidents and problems, ensuring prompt response, effective troubleshooting, and minimal disruption to operations. 4. Change Management: Manage the implementation of changes to production systems, including planning, testing, and deployment, while mitigating risks and ensuring adherence to change management processes. 5. Monitoring and Maintenance: Implement and maintain robust monitoring solutions to proactively identify issues, monitor system health, and optimize performance. 6. Performance Optimization: Identify opportunities for performance improvement and optimization of systems and processes, driving initiatives to enhance efficiency and reliability. 7. Documentation: Maintain comprehensive documentation of systems, processes, and procedures, ensuring accuracy and accessibility for the team. 8. Vendor Management: Collaborate with vendors and external partners to resolve issues, implement enhancements, and manage service level agreements (SLAs).

Responsibilities Manage and lead the Transformation Program across the business aligned teams Act as delegated owner on behalf of the line of business to manage the existing BOW and identify more opportunities & create new projects Help business teams articulate their transformation business problems Foster strong relationship with various leaders through regular & open communication lead complex cross-enterprise projects resulting in enterprise-wide implementation Manage senior Internal stakeholders including support groups Assume end to end accountability of projects across various transformation levers and have these delivered in partnership with various enabler teams IPA/RPA, Core Tech Changes, Process Reengineering Keep updated with understanding of RPA tools & other automation tools available in the market for various business needs. Responsible for creating a sustainable and repeatable eco system to support various Transformation initiatives proposed by business leads. Enabling project selection and prioritization process with various committees for project funding in case of Core Technology & IPA projects Develops comprehensive project plans Coordinate between various stakeholders like operations/business leads, technology leads and other support leads across locations to ensure timely execution of projects Coordinate with Risk & Finance teams for seeking timely approvals on solutions/project benefits Monitoring progress of the projects through governance meetings to provide regular updates on transformation projects to senior management & stakeholders Required Qualifications: University degree in Business or related discipline Over all 20 plus years of work experience that should have an experience of more than 10 years in leading & Driving change program for a Bank Exposure to Lean, Six Sigma & Project/Program Management Experience of managing large projects Strong analytical skills Strong Communication skills and inter-personnel skills Highly Self-motivated to drive projects with zeal to difference and add value at Enterprise level Desired Qualifications: Post-Graduation degree Certification in PMP Six Sigma Blackbelt certification

Key Responsibilities: Strategy oBeing the partner of the plant manager oEnsuring the quality standards of SI EA within your location oAligning and implementing the yearly strategy and budget with your subfunction manager Quality Assurance: oDevelop and implement quality assurance policies and procedures to ensure product quality and compliance with industry standards. oSupervise the inspection and testing of raw materials, in-process products, and finished goods. oUsing the authority to stop unsafe work, production and processes if the corresponding quality is not fulfilled oUtilize statistical process control (SPC) methods to monitor and control production quality. oInvestigate and resolve quality issues, implementing corrective and preventive actions (CAPA) including the non-conformance cost analysis. Process Improvement: oAnalyze production processes and identify areas for improvement to enhance product quality and manufacturing efficiency. oAnalyze production data to identify trends and areas for improvement. oLead continuous improvement initiatives using methodologies such as Six Sigma and Lean Manufacturing. oCollaborate with cross-functional teams to implement process enhancements. Compliance: oEstablish and maintain quality documentation, including quality manuals, procedures and work instructions based on global standard processes. oEnsure that all manufacturing processes comply with relevant regulations and standards, including ISO 9001 and other industry-specific certifications (ISO14001, ISO45001, ISO27001). oConduct regular audits of the manufacturing processes to ensure adherence to quality standards. oPrepare for and manage external audits and inspections. oEnsure implementation of the QM&GCC digitalization topics Team Management: oLead and manage the quality assurance & Return and Repair team, providing training, guidance, and performance evaluations. oFoster a culture of quality and continuous improvement within the team. Reporting: oSteering of KPI monitoring oGenerate & present detailed quality reports, including key performance indicators (KPIs), trend analysis, findings and areas for improvement. Customer Interaction: oAddress customer complaints and quality concerns promptly and effectively. oWork with customers to understand their quality requirements and ensure these are met. Supplier Quality Management: oCollaborate with suppliers and the Supplier Quality Management network to ensure the quality of raw materials and components used in production. oCollaborate with suppliers to resolve quality issues and improve the quality of supplied materials. Qualifications: Education: Bachelor s degree in technical engineering preferable in electronics &/or electrical engineering, Quality Management, or a related field. A master s degree is a plus. Experience: o10-15 years of overall experience, out of which, minimum 5 years of experience in quality management, best within the electronics manufacturing industry. oLeadership & intercultural experience Certifications: oCertified Quality Engineer (CQE) or similar certification is preferred. oCertified auditor for ISO 9001, additional ISO knowledge is a benefit Skills: oStrong knowledge of quality assurance and control methodologies like 8D methodology, Ishikawa Diagram, 5Why, APQP, FMEA and Value Stream oExcellent analytical and problem-solving skills. oProficiency in quality management software and tools. oStrong leadership and team management abilities. oEffective communication and interpersonal skills. oAttention to detail and a commitment to excellence. oEnglish and local language on a professional level

Job description JOB PURPOSE / RESPONSIBILITIES In compliance with HSE (Health, Safety, and Environment) regulations, the Quality Manager guides and directs the organization on quality-related matters, focusing on customer satisfaction and internal and external requirements. They define and implement a comprehensive quality mission and strategy based on the business strategy. They ensure the implementation of quality policies and guidelines for all assigned areas or organizational units. They act as a quality advisor to site management and their own organization. KEY JOB ACTIVITIES Lead the entire assigned organization, national and international Quality Management networks and communities, and the relevant teams in accordance with Group objectives and in collaboration with the Group President. Plan the budget for strategic quality programs within your scope and the related financial and human resources and align them with the organizational unit's budget plan. Develop and ensure the implementation and improvement of the Integrated Management System (including process management) for the assigned organization and define the overall quality strategy within your scope based on market and business needs. Implement and monitor global strategic quality programs and control the effectiveness of these programs to enable continuous improvement with management and feedback within the assigned organizations. Lead the specialized department for product safety-related competencies by coordinating product safety measures and monitoring compliance with requirements. Develop and ensure the implementation of professional non-conformity (NC) management. Ensure and control the implementation of quality methods and risk management in processes, projects, and products (8D, Q-Gates, FMEA). Develop and ensure the implementation and improvement of appropriate quality reporting, including Management Review. Ensure, with P&O, the implementation of a competency and training management system for quality-related skills. Develop and implement the communication strategy and plan to ensure understanding and awareness of specific quality topics. Guarantee the continuous improvement of teams and department performance (support for production, productivity, responsiveness, etc.). Ensure the link and coherence of approaches connecting quality (internal and at the customer), operational excellence, and EHS in a sustainable development approach. Support the definition and management of the plant/site strategy. WORKING RELATIONSHIPS Internal Manage the quality teams (suppliers, systems, measurement laboratory, etc.) when necessary. External In connection with clients and authorities (certification bodies, national control organizations, etc.) KEY PROFESSIONAL COMPETENCIES REQUIRED Qualifications Bachelor's degree (+10 to 12 years of experience) in engineering in the field of quality, operational excellence, technological engineering, or equivalent professional experience Technical Skills In-depth knowledge of managing and leading cross-functional and professional teams In-depth knowledge of quality management tools and methods and Lean management In-depth knowledge of applicable standards and regulations (ISO) In-depth knowledge of project management General knowledge of computer tools and ERP management tools General knowledge of manufacturing processes within your scope Professional English Behavioral professional skills Ability to engage internal stakeholders in quality issues Ability to inspire based on best practices Ability to manage, unite, and delegate Analytical skills and synthesis mindset Communication skills Negotiation skills Strategic vision Ability to provide meaning Pedagogy Organization, rigor, and method Interpersonal skills

Aster Medcity is looking for Executive - Supply Chain Management to join our dynamic team and embark on a rewarding career journey. Key Responsibilities : Develop and implement supply chain strategies to optimize cost, quality, and delivery performance. Work with suppliers to ensure on-time delivery of materials and products, and manage inventory levels to ensure adequate supply. Analyze data and metrics to identify areas for improvement and implement solutions to increase efficiency and reduce costs. Develop and maintain relationships with suppliers, customers, and other stakeholders to ensure effective communication and collaboration. Monitor supplier performance and conduct regular reviews to ensure compliance with contract terms and conditions. Ensure compliance with all applicable regulations and standards related to the supply chain. Requirements : Experience in supply chain management or a related field. Strong analytical and problem-solving skills. Excellent organizational and communication skills. Knowledge of supply chain management best practices and tools, such as lean manufacturing and Six Sigma. Proficiency in using software and technology tools for supply chain management, such as enterprise resource planning (ERP) systems, inventory management software, and logistics software.

As a part of an Indian / Global Engineering & Manufacturing Organization, you will be responsible for leading Six Sigma projects aimed at enhancing process efficiency and quality. By leveraging Lean Manufacturing principles, you will work towards optimizing operations and eliminating waste. Your role will involve conducting value stream mapping to pinpoint areas for enhancement and collaborating with cross-functional teams to implement strategies for operational excellence. Additionally, you will play a key role in mentoring and training team members on Six Sigma methodologies and tools, thereby fostering a culture of continuous improvement within the organization. Your analytical skills will be put to use as you analyze data to facilitate decision-making and identify opportunities for process enhancements. It will be crucial for you to ensure compliance with industry standards and best practices to uphold the organization's commitment to quality and efficiency. To excel in this role, you should possess 8 - 12 years of experience in leading end-to-end Six Sigma DMAIC and DFSS projects. Your track record should demonstrate your ability to drive cross-functional improvement initiatives that result in measurable productivity gains. A strong foundation in Lean practices, statistical analysis, and process diagnostics for large-scale manufacturing environments will be essential for success in this position. Your educational background should include a B.Tech, M.Tech (Dual), B.E., or B.Tech degree. This role offers an exciting opportunity to contribute to the continuous improvement and operational excellence efforts of a dynamic engineering and manufacturing organization.,

As a Process Engineer at A Sahasra Group Company located in Bhiwadi, you will be responsible for process optimization in Die attach, wire bonding, molding, and Sawing processes within the Semiconductor/Electronics industry. With a minimum of 8 years of experience, you will utilize your expertise to optimize critical parameters, standardize processes, and ensure maximum product yield. Your role will involve optimizing and standardizing critical parameters in various processes such as Die attach, wire bonding, molding, and Saw machine. You will collaborate with equipment suppliers, raw material suppliers, and quality teams to achieve process optimization and yield improvement. Additionally, your responsibilities will include preparing yield reports, analyzing rejection rates, monitoring yield trends, and implementing necessary corrective and preventive actions. To qualify for this position, you must hold a B.E/B.Tech or Diploma in Electronics & Communication, Electrical & Electronics, or Mechanical, along with relevant experience in ASM die bonder, wire bonder, molding machines, and Saw machines. Experience with Process Parameter Optimization through Design of Experiments (DOE), Six Sigma certification, FMEA, and SPC knowledge will be advantageous. The ideal candidate will possess excellent communication skills, organizational abilities, and self-motivation. You should be capable of training others, collaborating across disciplines, and maintaining line discipline and work culture. If you are enthusiastic, creative, and dedicated to process engineering, we encourage you to apply by sending your CV to Mehnaz@sahasraelectronics.com. This is a full-time position with a salary as per industry trends, offering an exciting opportunity for a skilled and ambitious Process Engineer to contribute to the optimization and standardization of critical processes in the Semiconductor/Electronics industry.,

Job Description- TEAM MANAGER -PEX Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO Drive continuous improvement projects as a project lead parallelly with operations/delivery/client Well versed with basic and advance project management methodologies and problem-solving techniques AHT / TMS / agent variation analysis / level loading / WFM insights Designing and maintaining quality frameworks, including SLA and KPI adherence Process mapping (‘As-Is’ and ‘To-Be’) Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases Participate in exploring solutions for problems and process bottlenecks Actively contributes to change implementation initiatives on the floor Reports issues related to problems/opportunities to transformation leaders Play pivotal role in executing transformation governance model to build the continuous improvement culture Profile of Desired Candidate Must be certified Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology Must have excellent analytical, presentation & communication skill Should be a self-starter, Individual contributor (IC) Experience 7+ years, Process excellence or Operational excellence, Domain- F&A, Certification- Lean Six Sigma Green Belt Industry Type- BPO/Digital Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate Job Environment: Full-time position working from the office Flexible with shifts

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads. With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide. Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability. Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world. For more info, visit our website: www.coats.com Position Title: Executive QA Location: India / Madurai Role Purpose: The role is responsible for process control, inspection, and testing of raw materials across all stages of spinning and twisting to ensure yarn quality aligns with Coats Group's standards. It ensures the outgoing product meets specified quality requirements and supports continuous monitoring across in-house S&T units for SOP adherence and process consistency. Principal Accountabilities and Key Activities: Monitor live spinning and twisting processes to ensure product quality is within targets. Act on customer feedback to improve process performance. Minimize customer complaints using systematic quality tools. Support new sample developments and process-oriented trials. Evaluate raw material lots on arrival and ensure they meet quality standards. Ensure timely delivery of goods adhering to specified quality norms. Troubleshoot manufacturing process issues in-house. Ensure internal HR compliance support for quality operations. Assist in certification processes such as BIS, GRS, and others. Education, Qualifications and Experience: Essential: Undergraduate degree in B.Tech (Textile) Minimum 10 years of experience in yarn QA Deep knowledge of cotton, polyester, core spun yarns, and their processes (standard, compact, Eli-twist, gassed, mercerised, SSP, dope dyed) Familiarity with yarn testing instruments and their functions Hands-on understanding of spinning and twisting machines Desirable: Awareness of ISO standards, 5S and TPM practices Basic understanding of Six Sigma tools for analysis Basic computer knowledge Strong team collaboration and communication skills At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us. Apply now to be part of our dynamic team and help shape the future of textiles.

Company Description: eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States. Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible. Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year. Career Opportunity Description: This role is a member of eHealth Technologies Operational Excellence team, which leads a team of Quality Analysts in several functional areas and ensures compliance with accepted processes and procedures and regulatory requirements. This individual will be passionate about working for a global company, and embody a servant leadership approach prioritizing the growth, well-being, and empowerment of employees to meet team, department, and organization goals. This position is employee, vendor, and customer facing and requires solid customer service, organizational and follow through skills. The person chosen for this opportunity will have experience working in a dynamic, fast paced, technical, team-oriented work environment that is guided by and always upholds company core values. Primary Responsibilities: Opex Management Lead and manage end-to-end project execution across multiple teams and geographies (US, HYD, AUG, Pune). Define project scope, goals, deliverables, and timelines in alignment with organizational objectives. Monitor project progress, identify risks, and implement mitigation strategies. Drive Operational Excellence (OpEx) initiatives and continuous improvement programs. Ensure compliance with HIPAA and internal data privacy/security protocols. Quality Process Management a. On a monthly basis perform random audits across all Operations team members. b. Ensure all focused audit done in a timely manner. c. Create a pareto of the top errors and determine root cause(s). d. Identify corrective/preventive actions and then work with the Operations Managers to reduce these errors. e. Teach/coach/mentor lower performing team members with a clearly defined goal to improve their individual attainment and/or quality score. f. Adheres to established business processes, policies, and regulations. g. Ensures all workflow, SOPs, policies, and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines. h. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information. i. Maintains effective communication and good relationships with all eHealth employees. Designing, implementing, and overseeing Quality Assurance processes in other departments/teams as required Liaising with the Director of Human Resources/Manager of Training to communicate training needs as identified in the Quality Assurance process. Various additional duties as determined necessary by eHealth Technologies. BQM management from Quality standpoint overall (US, HYD, AUG & Pune) Driving OpEx projects. Communicate with managers with QA as well as OpEx team alignment. QAs Learning / development plan creation and Execution. Leadership & Supervision: Support & drive the Companys Mission, Vision, Values, and strategic objectives and key results. Support the departmental recruitment process by completing interviews and providing timely feedback in the candidate selection process. Plans/hosts engagement team activities (virtual and/or in person) on at least a semi-annual basis. Responsible for approving by-monthly/monthly reporting for all Quality Assurance team members, including approving/denying PTO requests, etc. Installs a strong sense of customer focus and professionalism throughout the team. Always expected to role model company values when interacting with individuals from his/her team, customers, internal partners, etc. Motivates the team in a calm and positive manner to ensure their success while providing development opportunities for Quality Analysts to exceed expectations on a regular basis. Provides regular team member recognition, including personal recognition and recognizing team members throughout the larger organization through avenues such as emails, Kudos Corner, Town Hall recognition, and other company wide recognition opportunities. Creates and supports a culture of trust, engagement, and inclusion for all employees. Routinely monitors Team members individual performance and quality and takes necessary actions to address any performance or quality issues as soon as possible. Writes and delivers 30/60/90 day and annual performance reviews and develops goals for each Quality Analyst including a developmental action plan that is reviewed and updated on a quarterly basis and shared with Director of Operational Excellence for their individual growth and development and future progression based on the employees career aspirations. Monitors individual growth and development of each Quality Analyst to ensure they are performing to their best abilities. Provides ongoing performance feedback to Quality Analyst to enable them to successfully meet/exceed their job expectations. Assesses and promotes training opportunities to continually increase the skill of team members. Proactively works to creatively solve problems and overcome challenges. Management reporting: Monitors progression of workload activities daily and reports on an as needed basis highlighting potential customer issues. Escalates issues immediately to Director of Operational Excellence as needed. Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for: Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty. Preferred candidate profile High School Diploma or GED required. Bachelor’s degree in business or similar field preferred. Two (2) years equivalent experience minimum required Two (2) years supervisory role preferred. Green Belt certified / Know of Six sigma tools. Knows how to create Process Map & SOP's. Call center experience desired. Working knowledge of HIPAA regulations and medical terminology Demonstrated excellence in effective and professional communications (written and verbal) with internal and external customers and all levels of management. Detail oriented and exhibits a sense of urgency to achieve desired results. Strong leadership and organizational skills and the ability to handle multiple tasks. Results-driven, action-oriented, and self-motivated mindset. Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Proficiency in all aspects of PC utilization including MS office, Sales Force. Ability to complete tasks accurately and within strict time constraints Ability to simultaneously manage several projects. Key Relationships: 1. Supervises a team of Quality Analysis and Operation Excellence Specialists 2. Directly supervised by Director of Operational Excellence 3. Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses. Essential Functions: 1. Physical Requirements: Extended periods of time typing, data entry, sitting, ready, writing. Lifting up to 20 lbs. 2. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills. 3. Work requires willingness to occasionally work a flexible schedule. 4. Work from the office 5. Schedule will overlap with US EST timing

Role and Key responsibilities : Process where Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc. We deal heavily with Members who have fatal diseases, chronic conditions and/or whose spouse/parent just died. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and knowledge : Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal.