Lead Specialist/ Manager - Define Benefits

Company: Mercer

Description:

Lead Specialist/ Manager - Actuarial - DB Wealth MRA

Mercer is seeking candidate for following position based out of our office in Gurugram office.

A colleague in this role will work and support pension benefit calculations, client reporting, and process improvements while managing daily operations. They will collaborate closely with US and GSD teams to ensure a consistent and high-quality pension administration experience that meets client needs. This position involves processing transactions, overseeing plan administration, and managing overall pension cycle of a participant in a dynamic environment that fosters growth in technical skills. Additionally, pension plans require regular valuations to assess funding levels. These specialists may assist in analyzing data and preparing summaries, gradually developing their expertise with support from Senior team members.

We will count on you to:

• Perform pension calculations, including QDRO, Late Retirement, Death and RMDs.

• Review plan documents, produce employee benefit statements

• Perform analysis on special retirement scenarios with understanding of retirement windows and cycle

• Prepare and review pension participant correspondence for clients.

• Supports Valuations process involving val-extract, coordinating with plan actuaries, post val work, need for coding changes in the system etc

• Responds to queries and requests from Actuaries which requires actuarial or technical expertise

• Assists onshore client teams with day to day complex client scenarios and problem resolution

• Perform trust payment setups and reconciliation process.

• Write basic queries to extract data from databases for reporting and analysis.

• Develop and maintain client-level reports, ensuring SLA standards.

• Understand and update plan provisions, legal requirements, and regulatory guidelines.

• Manage daily operational activities including out-of-scope projects on the operations floor, ensuring smooth workflow.

• Support out of scope/revenue projects for the clients

• Conduct workflow analysis to identify process inefficiencies and recommend improvements.

• Own and analyze rejects/errors data, driving corrective actions to minimize issues.

• Monitor and discuss daily/weekly SLAs and provide status updates to all key stakeholders.

• Analyze client data files and provide recommendations to client teams for process enhancement

• Training teams on client specific plan requirements.

• Provide in depth analysis of scenarios and complex work items to client teams from an actuarial perspective

• Manage multiple client accounts efficiently, balancing priorities.

• Support annual tasks like valuation, AFN mailings and Death audits

What you need to have:

• Minimum 5 10 years of experience

• Proficient on DB Domain (Hands-on on calculations, pension payroll, reconciliations)

• Background in Statistics/Mathematics and / or US Pension expert with Manual/Actuarial calculations experience Including RMD, Death calcs and valuations cycle.

• Strong analytical, planning and organizational skills

• Strong Interpretation and decision-making skills

• Strong command on MS Excel

• Good command on Power-point

• Strong communication skills, both verbal and written

• Strong independent critical thinking skills and ability to derive strategic solutions

• Self driven with ability to multi task

• Strong analytical, research, problem solving skills and high attention to details

• Actuarial working experience

• Flexibility to work in shifts as required

Note: Onshore interview round applicable

What makes you stand out

• Actuarial working experience

• Exposure to workflow automation tools.

• Experience working in a global or multi-client environment.

• Basic knowledge on Quality tools like Six Sigma, Kaizen and LEAN (preferred)

• Graduation in Commerce/Finance with strong mathematical ability

• Entry level actuarial examinations cleared

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.